suggestions for solving printing from IE

computer is run of mill XP professional, with all drivers and updates. printer is samsung ml4500 laser.

multi - page documents created or saved that don't come through IE print fine. graphical pages print fine.

single pages viewed and printed in IE print fine.

multi-pages in IE crash and reboot the pc!

the example site the client went on was companieshouse.gov.uk. trying to print single pages is fine. multi-pages (such as those on the "directors responsibilities", by cliicking the print button, crash the pc.

i tried reinstalling the drivers. windows update say there are no new drivers to be applied.


any suggestions?

dumb as this sounds, you say the print button - I assume the large print icon? Does it behave differently if you click file, print?

no, sorry, the icon is the same as file/print.... but if you print a normal doc from say "word", its ok.

wierd!

Tried a repair? Type this in the run box
rundll32 setupwbv.dll,IE5Maintenance

it said setupwbv.dll did not exist.. which it didn't! so, PRESUME, i'll need the xp disk?

any way further info, IE is version 6.0.2900.2180 xpsp.sp2.gdr

i also tried sfc but because i did not have the xp disk with me, i could not satisfy the file transfer when asked....

sfc would be good... add/remove programmes - internet explorer change\remove then choose repair

right, after a while, i managed to find and download the setupwbv.dll file and finally managed to get it onto the offending pc; in the hope that a repair would sort the problem.

lo and behold; ran the damn thing and found ALL the options (i.e. repair, reinstall, remove) were NOT selectable. Two buttons cancel and ok, both exit the program. i assume there is something i am missing/have not done now?

ggggggggggrrrrrrrrrrrrrrrrhhhhhhhhh!!!!!!! no wonder i got out of IT support :)


btw noo noo cannot do the IE repair thing via control panel because ie is not listed as a program!

It's in windows components, not the first page (3rd button down if memory serves).

I wonder if you haven't got a stray bho in there somewhere - get bhodaemon and a hijack this check may give you some more clues.

Failing that an repair install of the entire OS sounds like a quicker option.

sorry, noo, whats a BHO...?

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