Originally Posted by NooNoo
Welcome to Windrivers Gabzee.
I'm afraid you post is quite difficult to understand, so I am going to try and state the problems you have one at a time in a list below. Can you please check what I have written and let me know if I have correctly understood you?
------> Thank you for trying to help . .
I don't think you meant flames - well not if you want people to help
------> OK ,no flames
your manager's laptop has been ok for the last year but now you have problems with it.
------>I mean i have been solving technical problems on it for the past 0ne year,but these new problems are so wierd !
The first problem you noticed as when trying to install vision with excel; but you have since managed to get it working.:
-----> YES ,I've successfully installed vision !
Recently the laptop has begun to restart or powerdown by itself. This happens when the battery is low.
Both windows power management and Toshiba power management are installed. The windows power management turns off hard disks after 25 minutes. You propose to disable windows power management and just allow the Toshiba power management to function.
-----> the restart or powerdown occurs when the battery has even been full charged, but the laptop behaves as if it has low battery by the battery amber light(not ac light) blinking .
-----> Yes ,Both windows power management and Toshiba power management are installed from manufacturer i.e toshiba and they are all in the control panel.
-----> No,windows power management doesnt turn off hard disks after 25 minutes. I mean in the control panel ,if you open "power options ",the power option properties window appears and you'll see the "power schemes ", under it if you look at "Turn off hard disk " the settings there is "after 25mins", which shdnt be so( it shd hv been "Never ").
----->No, I dont propose to disable windows power management and just allow the Toshiba power management to function.
Rather if i open windows "power options" in control panel to change it to "Never ",the whole of windows "power options properties" window in control panel gets disabled automatically and windows(or the laptop ) rather asks me to use "toshiba power management" also in control panel, but that one doesnt disable itself.
Can you please clarify what stopped?
-----> the restart or powerdown problem stopped and hv not happened again for about 3months now.
The machine powered down?
-----> Sometimes,it powered down.
Setup cannot be accessed?
-----> i can access setup.
Power management by windows has been disabled?
----->It does disable automatically whenever i try to change its settings in control panel; i mean even now !
Toshiba power management has been disabled?
Something else?
----->No ,it hasnt been disabled and it never disables:even now !
When some one is in front of the machine,
----->This is just a statement;ignore it
it beeps on start up...
----->Yes , loud ,all the time ;even now.
if no one is there, does it still beep?
----->This is just a statement;ignore it
Ctrl+Alt is usually accompanied by a 3rd key press... like Del or F2 - can you confirm that there are 3 keys to press?
----->Ok, also Ctrl+Alt +Del stops the beep.
It may possibly be that the cmos battery has run out and that the setup setttings are not being saved, or that one of the setup settings is incorrect and needs resetting.
-----> so ,do i need to change the cmos battery ?can you tell the incorect setting ?
You have plugged in usb mouse so that if the touch pad doesn't work for some reason, you have a mouse you can use.
-----> I have the usb mouse so if the touchpad doesnt work,i plug in the usb mouse and it works.
Touch pads require drivers... have you been to toshiba to get the latest version?
-----> Pls, can you give me a link to a site where i can get the latest usb driver?
Are you thinking that a virus may have corrupted the OS, the CMOS, the memory and the BIOS? Or are you thinking that one of those is the main fault and is causing all the other problems?
------>i'm thinking a virus is causing the desktop icon and slow typing problems.
So icons automatically open with out being highlighted? This might be the touchpad problem.
-----> No .
Dirty touchpads can have odd effects. Is the touch pad clean?
----->Yes , it is clean,but what can i use to clean it very well ?
Have you tried navigating using the keyboard? The tab key should move the highlight around and then you can press enter to select the highlighted item.
-----> i tried using the rigth,left,top &down arrows in a list box to select an option and it'll not select at all or rather selects a different option and you see the mouse flick ;in fact i do find it difficult to select. sometimes ,it gives the chance to highlight a different icon with the mouse but when i press enter it still opens the highlighted icon.
The laptop is slow to show the desktop?
----->No.Yesterday,my co-worker who is a marketing officer said it's faster .
OR
When you double click an icon to start an application, it can take 30 seconds before the application launches?
-----> Yes , it does.
How much free space is on the hard drive?
-----> 23.8GB Free space
What antivirus is used?
----->I used Symantec 2005 , but as the problems came up i used karspesky to scan and uninstalled it after ,but no virus was detected,i also used Lavasoft Ad-aware SE Personel to scan and caught about 30 viruses/spys.I used spybot-search&destroy but no spywares were caught.
When was the drive last defragged?
------> On Tuesday 21st march 2006.
What's a witchard?
-----> just trying to make alittle fun.
I think overall, you probably have virus/spyware on the machine, the touchpad is dirty or broken and the hard drive needs some free space.
