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I have a compaq evo d 300v, and I am having trouble getting my visioneer 7100 usb scanner to work right I keep getting a message "The current picture cannot be copied" and than it ask's me if I want to try again. I try again and I have the same problem. I have tr5ied scanning other itmes and have the same problem. I ahve tried removing and reinstalling the software and have had no luck. I would appreciate the help with this problem.
What operating system are you using, and what scanner software? Usually that error message shows up when the OS thinks you are transferring a pic from a camera or a digital card..not when you are scanning
I am uisng windows xp, and I am using the software that comes with windows xp, the scanner and camera wizard.
Now I am getting an error message "windows cannot detect a camera or scanner"
I checked the device manager and it does show up in device manager, when I remove the cable it disappears from the device manager, when I reisntall the cable it reappears.
It show up in device manager as the appropriate scanner model?
Yes it does show up as the appropriate mdoel
paul62, Visioneer suggests running their removal utilities after uninstalling the driver and before reinstalling. You can find them here along with instructions.
Use the drivers form Visioneer:
http://support.visioneer.com/product.../downloads.asp
I tried removing the driver and installing the new one, and now windows adleast detects the scanner, but I am still having the original problem. I am getting the message the picture cannot be copied.
Did you use all 3 removal/cleanup tools per post #8 ?
There are some other optional tools here; http://support.visioneer.com/product...es_2000_XP.asp
Basically, you need to start CLEAN!
I have used all three f the tools and I still am having a problem.
What service pack are you using?
http://support.microsoft.com/kb/814390
Service pack 3
I tried the scanner on another computer, but I was having trouble getting the correct driver installed so I got nowhere with that. I got the correct disk for my computer and reinstalled the opeating system, and got it completely updated, and I still have the same problem, is there any likely hood that the problem is in the bios?