Need workaround for HP DVD1040e and Windows 7 (32)

I have an external DVD (HP DVD1040e) but I am unable to get Windows 7 to recognize it.
Does anyone know of a workaround that addresses this problem?
Thanks, edugeek

Welcome to WinDrivers;)



EDIT: Do you see any errors in device manager?

Does the drive work on other machines?

Try a different usb cable. Make sure the power supply is working properly. Plug the device into the front, then rear usb ports on your computer. Do other devices work when plugged into the usb ports?

Win 7 on what desktop ? Laptop?
Or are you trying to load windows on a
system and the system isnt seeing the
the windows 7 disk in the HP DVD1040e?'

Acer Aspire 5315-2122 Laptop
Intel Celeron 550
Windows 7 Home
2GB DDR2

The system is not recognizing HP DVD1040e
USB unknown device issue

Quote:

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Originally Posted by MobilePCPhysician

Try a different usb cable. Make sure the power supply is working properly. Plug the device into the front, then rear usb ports on your computer. Do other devices work when plugged into the usb ports?

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I have tried different USB cables and have tried to access different ports.
The message given is "USB device unknown"

Is it getting power?

Quote:

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Originally Posted by Steve R Jones

Does the drive work on other machines?

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:confused:

Quote:

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Originally Posted by edugeek

I have tried different USB cables and have tried to access different ports.
The message given is "USB device unknown"

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Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
this will refresh the default driver stack.