Having worked in tech support, what you say is quite true I.M. The techs aren't trained in the physical specifications. They are trained in GIGO (garbage in, garbage out) ... what I mean is they are told what the common problems are and if those problems don't solve it, then RMA something.
Believe it or not, it's cheaper for the company to follow that principal than incur increased phone charges actually trying to think their way through a problem. Most (present company excluded of course) tech support monkeys are reading problem sheets in databases. :rolleyes: :rolleyes: :rolleyes: :rolleyes:
