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[quote]Originally posted by Gabriel:
<strong>don;t get your head messed up with a lousy mouse.
just buy a simple USB mouse - they work perfectly.</strong><hr></blockquote>
Right on man! Just how many hours are you going to be able to charge for this, as opposed to what you have invested? If USB works, and MoBo is not under warranty, tell the customer this is a viable solution, charge him for one hour, and the mouse, and get it out as fast as possible.
"if it works, don't fix it".
[quote]Originally posted by Gabriel:
<strong>don;t get your head messed up with a lousy mouse.
just buy a simple USB mouse - they work perfectly.</strong><hr></blockquote>
But that's not fixing the problem, just the symptoms.
[quote]Originally posted by Outcoded:
<strong>
But that's not fixing the problem, just the symptoms.</strong><hr></blockquote>
Ok, but without the symptom, where is the problem…
If this is a store environment, you have to charge for your time. Let's be realistic, if you spend 4 hours or more on a PC, you should get paid for it. However, if the customer is asked to pay 4+ hours, and replace the MoBo, there has to be good reason. Or, as a second offer, the option to skip the MoBo but use the USB from now on, charge 1 hour for the diagnostic, you may be losing money, but saving a customer. This is not a “band aid” approach, this is how things get done, and everyone is happy.
Think about the options, a $150 (estimated) motherboard, plus 4 hours for troubleshooting and installation (remember that he even restored the OS during diagnostics). Even at a fair hourly rate you are talking about $350 plus tax. This PC shows up on HP’s web site as having an AMD K6-2 500mhz processor. That PC isn’t even worth $250 right now.
If USB works, it is a way out for everyone! Save the dude some money and you will see him again!
had this problem check in the reg right after the mouse load. you will find lines of code there that don't belong. not sure how it happens but removing it solves the problem.
I'm with Garad RMA the board back to HP or at least get HP on the phone and get their take on the issue.
As far as spending four or more hours on the system troubleshooting the problem that's legit, just write in the work order all the steps you had to take to resolve the problem.
the usb port is not working either.....
the serial,and the keyboard port works.
The computer has left the shop with a list of all trouble shooting steps that have been taken.the bottom line is he paid my flat rate fee of $129.97
and told him that is was the board.gave him a work around to his problem and that was ,I gave him a serial port mouse..He was very appreciative for all the extra time spent.I want to thank all who spent time on this topic,because it gave me the security of knowing that I did everything that could be done before telling the customer its the mother board..There are too many techs out there who quickly change out parts without really tryng to figure out if the part is bad or not.There are alot of combinations and solutions to computer problems,,The more I learn the more I forget,this is what I love about the tech to tech measage board ....
[quote]Originally posted by Ya_know:
<strong>
Ok, but without the symptom, where is the problem…
If this is a store environment, you have to charge for your time. Let's be realistic, if you spend 4 hours or more on a PC, you should get paid for it. However, if the customer is asked to pay 4+ hours, and replace the MoBo, there has to be good reason. Or, as a second offer, the option to skip the MoBo but use the USB from now on, charge 1 hour for the diagnostic, you may be losing money, but saving a customer. This is not a “band aid” approach, this is how things get done, and everyone is happy.
Think about the options, a $150 (estimated) motherboard, plus 4 hours for troubleshooting and installation (remember that he even restored the OS during diagnostics). Even at a fair hourly rate you are talking about $350 plus tax. This PC shows up on HP’s web site as having an AMD K6-2 500mhz processor. That PC isn’t even worth $250 right now.
If USB works, it is a way out for everyone! Save the dude some money and you will see him again!</strong><hr></blockquote>
I just love they way you are thinking...
:o
But as I read more and more I see that USB is not working either...
The Mobo is haunted by some mistrious ghosts...
LOL!! (Sorry I couldn't help not laughing...).
Gabriel
[quote]Originally posted by Gabriel:
<strong>
I just love they way you are thinking...
:o
Gabriel</strong><hr></blockquote>
:D :D :D
I worked in a store for about 9 months when I was starting out in the industry. I was a terrible salesman, because I had trouble talking someone into spending unnecessary money; I think like a customer who doesn't want to be ripped off. ;)
[quote]Originally posted by Ya_know:
<strong>
:D :D :D
I worked in a store for about 9 months when I was starting out in the industry. I was a terrible salesman, because I had trouble talking someone into spending unnecessary money; I think like a customer who doesn't want to be ripped off. ;) </strong><hr></blockquote>
Man, can I relate to that!!!! At least our attitude makes for very loyal customers.... :D :D
I agree with Gabriel
could be a lousy mouse
Lets see the symptoms:
Mouse works through KVM switch.
Mouse directly hooked up does not work.
What else:
KVM switch supplies necessary +5 volt supply to mouse.
Motherboard does not.
What's wrong?
Fuse or choke blown on motherboard.
Use your ohm meter to trace it.
Pico fuses are $1.00 or less a piece. Usually uses a three amp fuse.Usually blown by electostatic lockup.