I GUESS THE ANSWER IS RIGHT HERE
Service911 is an eSupport infrastructure services provider that helps companies reduce offline support costs, increase employee productivity, improve customer relationships, and better manage online relationships. Our comprehensive suite of Web-based support services is designed to provide real-time technical assistance for companies to support their customers and employees.
Our mission is to address one of the most significant obstacles facing e-commerce and Web-enabled "brick and mortar" businesses and organizations today: how-to provide real-time, cost-effective employee, customer, and member support that enables companies to focus on their core competencies.
Service911 delivers support solutions through a unique (patent pending) technology called a "Webskin". A Webskin is a service delivery platform that can be rapidly deployed and easily upgraded, while being transparently integrated into your existing online environment. No people to hire, no hardware to install, no custom programming, and no additional software to purchase. Just customized tech support without the hassle.
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An obstacle is something you see when you take your eyes off your goal.
