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Quote:
Originally Posted by eboyjones
Yes. The scanner and printer has worked for two months, up until recently.
Quote:
Originally Posted by eboyjones
It's connected directly to the computer. No hub involved.
Quote:
Originally Posted by eboyjones
I thought that was the whole idea behind USB, so you could plug it in, or turn it on later, and have it work OK ??? (But right now, I'll try anything)
MD
It can'twork listed in two places. Get rid of it under unknown. Will it allow you to install driver under Epson cx5400. You could try that, but you probably will have to delete them both and reinstall. Try installing the driver first and see what happens.
Try it in another USB jack after doing this if it still doen't work.
Quote:
Originally Posted by eboyjones
I believe the Unknown device should be listed under "Imaging Devices" - and should be the scanner part of the All-in-One. In a normal boot, both devices show no problems.
MD
Problem could be when you did all those uninstalls the imaging device was never uninstalled and when you tried to reinstall it missed something or left a bad driver installed. I know when I had my problems I reinstalled several times including deleting the registry settings for Epson. But don't go into the registry if you are unsure what you are doing.
In normal mode do they show drivers installed?Quote:
Originally Posted by MadDog
Yes. Both devices (the one under Printers, and the one under Unknown), show "This device is working properly."Quote:
Originally Posted by eboyjones
MD
delete the unknow device, then reboot. If it still doesn't work reinstall after making sure everything in device manager for epson is gone. Might check in safe mode again.
Quote:
Originally Posted by eboyjones
I've already gone through 10 permutations of this. If I uninstall the Unknown device, it re-installs when I reboot. I did go into the registry (yes, I'm comfortable doing that), and deleted a bunch of Epson CX5400 and Epson 777 (my old printer) stuff. I then re-installed everything. Still no joy.
I'll wait to hear what Epson says.
Or, I'll try the All-in-One on another computer. :)
Thanks for all the help :thumbs: :thumbs:
sorry for all your trouble Maddog. Did you try the latest drivers as NooNoo suggested? I am using my Epson under win98se. But I still believe you can't have it listed in 2 places in device manager. Let us know what Epson says.
http://www.epson.com/cgi-bin/Store/s...Type=Downloads
Yes, I already had the latest drivers - and they worked perfectly. Epson suggested I install the drivers from the CD, but they didn't work either.Quote:
Originally Posted by eboyjones
I'm still confused about the two places being listed in device manager - with the Printer listing being "hidden". I'll have to send that info to Epson next time they send me an e-mail.
Thanks again.
:mult:
I'll let you know if Epson is able to come up with a solution.
MD
if they are listed in hidden devices in safe mode, this is the equivalent of having ghosts in 98 - very hard to get rid of sometimes.
If you are up to it, safe mode, remove all trace including any hidden devices. Also look through the system and inf files for anything to do with epson as well as the registry. Oh and if you are using office, delete normal.dot as well - that will be looking for the printer it last had as well.
Happy Belated Bday MadDog!! :)
Btw,... if you're having this much trouble with it,.. then I would be willing to bet you have defective equipment. These days it seems that most peripherals are made so that that anyone can install them with minimal effort. I think you just need to warranty that bad boy and start clean. :)
Oh yeah,... one more thing, You still local MadDog? I'm over here in Sunnyvale now. And I have a week off from work starting Sunday. So if you need some help getting your printer to work, I can prolly help you on that (I have never been defeated by a PC peripheral). Just let me know. :)
Thanks for the belated Bday wishes !!!Quote:
Originally Posted by WebHead
I got this Epson All-in-One because it had much better specs than my separate printer and scanner. And, for $149.00, it was a good price.
It was very easy to install, and worked fine for two months.
I'm beginning to believe that the scanner part of the machine is defective - I'm just waiting for Epson to tell me that.
MD
Yep, still live in Sunnyvale. Have been off since Dec 19th. Go back to work on Jan 5th.Quote:
Originally Posted by WebHead
I may take you up on your offer. I'm going to try it with another computer first, to rule out an OS problem. Thanks !!
MD