pqi memory problem

You can disagree all you want. It doesn't change the warranty. (btw, not every other memory supplier offers that warranty to second hand buyers. here is Crucials:

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Crucial warrants to the original customer purchasing products directly from Crucial that all such products sold will be free from defects in materials and workmanship affecting form, fit and function. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the customer who purchased such product and only while such customer owns such product.

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and here is Kingston's:

Quote:

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KINGSTON TECHNOLOGY COMPANY, INC. ("Kingston") warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship.

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Well, here is Western Digitals:

Quote:

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No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service.

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and

Quote:

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WD will have no liability for any Product returned if WD determines that:

cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than WD, or
is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than WD.
The Product was not sold to you as new.

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and here is the base for Samsungs:

Quote:

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The warranty period begins on the original date of purchase, applies to the original purchaser, and covers defects in material or workmanship.

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Quote:

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Originally Posted by geoscomp

...I too want my customers to have the best service available, and spend a lot of money making sure they do..and one of the ways that I would advise them is that when they buy parts at a flea market, they should probably not expect too much in the way of any support from the seller or the manufacturer.

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Quoted for sad, honest, truth.

Especially when there are such great deals to be had now either online or at local shops.

all's well that ends well.
especially after i sent them the link to this thread

this from pqi

"OK, I have talked to the RMA return dept and we can accept your return without receipt."

Nice to see they stepped up to the plate and decided to back their product. Lifetime warranties should not need a receipt and they need to prove misuse and not assume it.

Quote:

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Originally Posted by irv6744

all's well that ends well.
especially after i sent them the link to this thread

this from pqi

"OK, I have talked to the RMA return dept and we can accept your return without receipt."

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And this, my friends, makes PQI climb into my "recommend" list right away.

Not because, as some would say, they "caved in", but because even when they did not have to, as this thread had argued, they honored the warranty.

Well done PQI.