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I agree it's a pain to teach any clients. That's kind of why I operate the way I do with my infected clients. I'm nice only for the first few times. If they refuse to learn I found that the old method of let them get burned to learn fire is hot method. IE the more they keep spending to have me remove the infection they'll either learn or give up on the damned PC. Now mind you I do check up on it to make sure it wasn't something I didn't fix that's why I generally will look it over once more for little or no cost if they bring it back in short time complaining. However it usually turns out that they went to some perverse or hacked site in search of things they shouldn't really be obsessing over anyway and reinfecting theirselves.
By the way Professor Niclo has only had one D student in his teaching career (Not computer career in general just his new method). Sadly there is always the one person who ruins a perfect record. Aside from that the others have never made more than 1 callback and in most cases the issue is resolved on the first time. Some would say "well maybe they went elsewhere" and I would have some doubt instilled in me. However I have a stellar referral rate which argues against such statements.
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Niclo, I think you've got a nicely balanced approach to the problem. I can do most malware removals in around an hour to an hour and a half. I still don't think an initial scan, followed by backing up files, scanning the files, reloading Windows and copying the files back to the system is going to be quicker and more efficient than that, dr format.
