ok so you need to follow the installation instructions above.
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ok so you need to follow the installation instructions above.
I'm sorry to be so dense, but I already
& it didn't change anything.Quote:
Adding All Default Codecs
To add all the default codecs in Windows, follow these steps: 1. In Control Panel, double-click Add/Remove Programs.
2. On the Windows Setup tab, click Multimedia or Sounds and Multimedia, and then click Details.
3. Click the Audio Compression and Video Compression check boxes to select them, and then click OK.
4. Click OK.
Will be off line all day Friday. (But I will be thinking!)
Then you need to uninstall the sound card completely and reinstall it again.
NooNoo,
I'm up early & haven't left home yet. I looked on http://www.experts-exchange.com/Operating_Systems/Win98
& found the following:
What do you think about that? I'm not sure about uninstalling the sound card. Do you mean physically removing it? or just uninstalling the software? I'm not sure how to do that since I have been unable to start in "safe mode". When I attempt to do that I lose the mouse & keyboard & have to power down. Don't know what I am doing wrong.Quote:
One setting that is known to create problems in some circunstances is the Sound Blaster emulation. You can click Properties in Device Manager and select "Disable in this hardware profile". Reboot and test.
I will be leaving shortly & will be out of town until evening. No hurry on getting back to me as I will not be able to do anything with that computer until I return.
Are the mouse and keyboard USB? or are they the round PS2 type? If they are usb, they would not work in safemode in Windows 98
It could be worth trying, however, I would still try uninstalling and then reinstalling the sound card as well.
Check Control Panel/ Sound & Audio Devices/ Properties/ Audio tab/ Sound Playback. ( I hope that is how it is listed in Win 98).
What device(s) are there?
that wont work in 98, I have already given her the instructions for getting at the wave devices...
Yepper - I realize that -and she said there were none so I offered a suggestion.
So I was wrong!
:)
Well, it is almost 11:00 here where I am so I won't have time to tackle removing the sound card tonight. It has been a long day on the road. I already have the cover open & I assume that after disconnecting from power & grounding, I just have to disconnect the speaker line & rock the card gently while lifting it out of the slot. Please correct me if I am wrong. Then return the card to the slot. My mouse & keyboard are not USB like my G4. The connectors are round (serial) with pins.
Quote:
Originally Posted by NooNoo
Please refer to the diagram here[URL=http://support.dell.com/support/edocs/acc/9624P/En/connect.htm]
Of the 5 connectors at the top of the card, there is only one line connected to the card. It is a gray wire connected to the middle connector. No other connections are evident and no other wires are visible. I have been able to open the left side of the case & slide the unit out, but can't see how to access the right side to see what is there.
You don't need to access the right side, it is just the back of the motherboard.
It is quite usual for the sound card to have one gray wire on a standard setup - this wire should go to the back of the cd or dvd drive.
When I said uninstall and reinstall, I meant the drivers, not the card - however now that you have done it...
Did you uninstall the drivers before removing the card? Did you start the computer up with the card removed?
In add/remove programs you need to uninstall the live software and then remove the creative devices from system. This is best done in safe mode to ensure that all the relevant files are removed... but you have the keyboard/mouse problem. This is highly unusual. PS2 (round connector) mouse and keyboard normally work in any mode. Are you sure the connectors are properly connected?
No, I am not sure which connectors are you referring to?Quote:
Originally Posted by NooNoo
This is what I did. I removed the card from the motherboard. Looked at it but did not change any connections. I reinserted it. I booted the machine back up & tested again for sound. The result was that I still had no system sound but the green display responds in the slider when Play Control is viewed. The music from the audio CD still is audible. At that point I did nothing more. Just now...I had already downloaded z513den.exe from Dell so I uninstalled all the SB elements & reinstalled using that download. Test of system (sigh) shows no change.
This pdf shows the 5 connectors on a SBLive card -
http://ccftp.creative.com/manualdn/M...udioSBLive.pdf
Go to page 14.
The keyboard and mouse connectors to the back of the computer.Quote:
Originally Posted by PCRookie
Having reinstalled, do you have the mci wave device installed? Until that installs, you will not have sound.
The MCI Wave device means the "speakers"? Yes the speaker is connected? What do you mean "installed"? Is that more than just connected?
no the mci wave device is one of the devices that I gave you the installation instructions for on the previous page.
For MCI devices, click Microsoft MCI in the Manufacturers box, click the model you want in the Models box, and then click Next.
The following MCI devices are included with Windows: CD Audio Device
MIDI Sequencer Device
Motion Video Device
PIONEER LaserDisc Device
VISCA VCR Device
Wave Audio Device
http://support.microsoft.com/default.aspx/kb/142731/
That material appears to be specific to the CD drive being Creative. Mine is not. Also, it is not written so a novice can understand it. I didn't find it helpful. The info from Dell including the diagram was more helpfulQuote:
Originally Posted by CCT
As long as the gray cable is connected to the cd/dvd drive and to the sound card, you have no need to worry.
Well, I was talking about the SB Live card which you were talking about - you said your connection was to the 'middle' connector on the card and they show it on the left of that - it is no matter though.
Carry on!
:)
I currently have Creative SB Live Wave Device enable & active. Do I remove it? Do I need to replace it with something from the above link? Is so, what?Quote:
Originally Posted by NooNoo
Signing off for awhile. Gotta be a grandma!
You need to add the microsoft mci wave device.
Adding a Specific Codec or MCI Device
To add a specific codec or MCI device, follow these steps:
1. In Control Panel, double-click Add New Hardware.
2. Click Next, click No, and then click Next.
3. In the Hardware Types box, click Sound, Video, And Game Controllers.
4. Click a manufacturer in the Manufacturers box and a model in the Models box, and then click Next.
For MCI devices, click Microsoft MCI in the Manufacturers box, click the model you want in the Models box, and then click Next.
The following MCI devices are included with Windows:
CD Audio Device
MIDI Sequencer Device
Motion Video Device
PIONEER LaserDisc Device
VISCA VCR Device
Wave Audio Device <<<< this is the one you said was missing, this is the one that must be put back.
If the codec or MCI device you want to install is not listed, it was not installed by Windows. If the codec or MCI device was included with another program, reinstall the program to reinstall the codec or MCI device. If the codec or MCI device is located on a driver disk, click Have Disk and specify the location containing the files. If Windows 98 finds a codec or MCI device, click No to add the device to the list of installed devices.
NOTE: Unlike the other MCI devices, the Mixer Device cannot be added manually. This device can be added only during the installation of a Windows-compatible sound card driver. When it is installing the driver, if Windows determines that the driver can support the Mixer Device, it installs the Mixer Device along with the sound card driver.
5. Click the Finish button.
Okay,
Sequence followed. Wave Audio Device was installed as per instructions. There is a separate item "Microsoft Audio Codec" with 4 options in Model column. Do I need to do anything with it?
Re: NOTE: Unlike the other MCI devices, the Mixer Device cannot be added manually. This device can be added only during the installation of a Windows-compatible sound card driver. When it is installing the driver, if Windows determines that the driver can support the Mixer Device, it installs the Mixer Device along with the sound card driver.
Does the above mean I need to reinstall the driver from the CD I copied it to from the Dell download site?
You need all the Microsoft audio codecs installed. You have the mixer device installed because you have already used it... the one with the sliders.
The audio driver installed ok, so that should be ok now too.
Do you have sound now?
Do I need to do this from the Add Hardware menu?Quote:
Originally Posted by NooNoo
I do not have sound yet.Quote:
Originally Posted by NooNoo
Did you read the whole document I quoted?
Yes, what am I missing?
so you can tell if any of the windows supplied codecs are missing from your installation.
Do you still get sound from a cd?
If so then try
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Multimedia icon.
3. On the Advanced tab in Windows 98, or on the Devices tab in Windows 98, double-click Media Control Devices.
4. Click Wave Audio Device (Media Control), and then click Properties.
5. Click Use This Media Control Device, and then click OK.
6. Repeat steps 4-5 for MIDI Sequencer Device (Media Control) and Motion Video Device (Media Control), and then click OK.
7. Close Control Panel, and then restart Windows 98.
Yes, I still have music from the Audio CD's. I performed the 1-7 instructions above for Wave, MIDI, & Mothion. Closed Control Panel & restarted Win98. I still have no sounds.
Do you have a windows 98 cd or did the dell come with a restore cd or does it restore from a partition?
I think the next step is a repair install - you install over the top of the existing system.... but I need to know what set up you have.
The Dell came "wiped" of all software. I do have the Microsoft Win98 Second Edition disc. It has been installed and "repair installed" once before. I am willing to try pretty much anything that has the potential to conquer this problem
hmmm ok, then this might be the oem soundblaster live card problem. This consists of trying various drivers and when they don't work, uninstall them in safe mode and try again. Have you discovered safe mode yet?
No, I haven't been able to start in safe mode w/o losing input from mouse & keyboard. I will try again. Is this right?
Okay. I tried the above & it worked. Now that I am in safe mode, what do I need to do?Quote:
Restart the computer, pressing the F8 key once per second, till it loads a selection screen. Use the up and down arrows to select "Safe Mode", press enter, and the computer will load into a safe mode. It looks like a normal screen but with Safe Mode in each of the four corners.
OK, having cd sound is not necessarily an indication that the card is good. Most cd roms (of that era) have a headphone socket on the front and you could plug in headphones and get sound from a music cd. The cable that passes the sound to the speakers is attached to the sound card, but there could be a pass through which allows the sound to be directly output to the speakers. What I am saying is, despite having cd sound from the speakers, it is possible that the card is faulty.
Now that you are in safe mode, you should uninstall any creative software from add/remove programs and remove the sound devices from device manager. When you reboot to normal mode, does windows ask for the driver again or does it install it automatically?
At Dell, there are 3 possible drivers. Checking the CT4780 against Creative labs model list helpfully says "Dell OEM" and calls it a soundblast live. Dell, as you can see here has 3 different names, which are probably 3 different products, but which one is which is not obvious.
I did find [url=http://support.euro.dell.com/support/edocs/acc/9624P/En/index.htm]the documentation for the card[/urll] but it has been of no help.
So one of two things can happen. You install each of the drivers (removing them in safe mode) and see if one works or you buy a new cheap sound card - one based on the cmedia 8738 chipset will be fine.
It is my understanding that ALL Sound Blaster Live cards used the same driver for each OS- there is only one actual driver at that Dell site despite 3 entries - the Creative Labs SB AudioPCI 64V - the other two are add-ons (bass and slider control and diagnostics utility).
CCT all RETAIL Live cards do, however, the ct478x series was OEM and the drivers are not on the creative site. This card is a nightmare to get going right.
Part of what I was trying to clarify is that there is only ONE actual driver at that Dell site NooNoo - not 3.
If it doesn't work after a add/remove and re-install, then the generic would be worth a try.
OK, right I see what you are saying, my bad.... Unfortunately there is no "generic" creative does not have a driver for this card because it is OEM.
This might be due to the vxd/wdm snarl up... during windows 98 /98se lifecycle, microsoft changed the way drivers were written. New drivers where written using the wdm whereas the old drivers remained vxd. The way around this was to load the windows 95 drivers because 95 did not support wdm drivers, it had to have the vxd type. Fortunately, Dell has the 95 drivers as well.
PC Rookie try these drivers having uninstalled Creative liveware from add/remove programs and the drivers from system in SAFE mode.
If these don't work either, the card needs testing.