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Sorry, euphoriaA, but you just don't strike me as the kind of person that checks or verifies anything when you have a problem. I think your first response to any kind of difficulty is to change a dozen or so things at random and then call for help if it doesn't work. Flailing around, installing multiple programs, and ranting at people who really would like to help you isn't going to get you where you want to be.
thats why ur not a mental analysist slgrieb.
i search for the problem i speak 2 my relos who are techys and i lookin for similar problems and solutions.
i tried the drivers and apart from that i cudnt work out the verification.
i didnt realise it made a log with more detail then what it showd in the window.
thank you for that help noonoo.
i dont have roxio, wen i wiped and installed xp i installd nero express and that was it.
do u have any ideas what it could be?
and i tried to attach the whole text doc. but it wont allow .txt extensions, which imo. is a stupid thing for a pc support forum cause in order to get best help logs need to be seen as proven above.
slgrieb if u not gon add to the topic dont post.
pm me , i'll ignore it anyway...
If it's text you can just copy and paste it into one or more posts.
What concerns me more is that you are trying to burn files that Nero cannot find.
here is a list of software that uses PXHELP20.SYS'. Check and see if you have any of them.
its alot of text. that bit i posted was about 1/80th of what was there.
it be much better if could post txt files.
so i need to get pxhelp20.sys?
where can i dl it and where does it go?
You have got pxhelp20.sys, but you don't need it and it may be causing the problem... but just deleting it will cause worse problems.
If you read the history log you would see that each burn you did is listed. The latest burn should be the last thing in the file. You posted burns from 5th November and a partial log from 1st December.
How about you look at the file and post a whole log for a recent burn?
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.59, size=160016 bytes, created 30/01/2003 7:37:36 AM
Nero Version: 5.5.10.53 (Nero Express)
Recorder: < Image Recorder> Version: Not available - HA -1 TA 0 - 5.5.10.53
Adapter driver: <Virtual Device> HA -1
Drive buffer :
CD-ROM: <TSSTcorp CD/DVDW TS-L632D>Version: AC01 - HA 1 TA 0 - 5.5.10.53
Adapter driver: <atapi> HA 1
Bus Type : default (0) -> ATAPI, detected: ATAPI
=== Scsi-Device-Map ===
DiskPeripheral : Hitachi HTS541612J9SA00 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : TSSTcorp CD/DVDW TS-L632D atapi Port 1 ID 0 DMA: On
=======================
AutoRun : 1
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 1022MB (1046572kB)
Free physical memory: 69MB (71520kB)
Memory in use : 93 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Enabled (1)
Wizard: On
11.12.2007
CD-ROM (MP3)
8:38:29 PM #1 Text 0 File Isodoc.cpp, Line 7604
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : TAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE
8:38:29 PM #2 Text 0 File Reader.cpp, Line 115
Reader running
8:38:29 PM #3 Text 0 File Writer.cpp, Line 125
Writer Image Recorder running
8:38:29 PM #4 ISO9660GEN -11 File geniso.cpp, Line 4571
First writeable address = 0 (0x00000000)
8:38:29 PM #5 Text 0 File Burncd.cpp, Line 3768
Turn on Track-At-Once, using CD-R/RW media
8:38:29 PM #6 Text 0 File ThreadedTransferInterface.cpp, Line 672
Setup items (original item values)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original CD pos #0 + 353776 (353776) = #353776/78:37.1
relocatable, CD pos for caching/writing not required/required, no patch infos
--------------------------------------------------------------
8:38:29 PM #7 Text 0 File DlgWaitCD.cpp, Line 229
Last possible write address on media: 2147483646 (477218:37.21)
Last address to be written: 353775 (78:39.00)
8:38:29 PM #8 Text 0 File DlgWaitCD.cpp, Line 234
Write in overburning mode: FALSE
8:38:29 PM #9 Text 0 File DlgWaitCD.cpp, Line 1694
Recorder: Image Recorder;
CD type reading failed
ATIP Data: ?
8:38:49 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 824
Prepare recorder Image Recorder for write in TAO
DAO infos:
==========
MCN:
TOCTYPE: 0x0 Session Closed, CD fixated
Tracks 1 to 1:
TRM_DATA_MODE1, 2048/0x0, ISRC "", FilePos 0 307200 724840448
8:38:49 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 672
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original CD pos #0 + 353776 (353776) = #353776/78:37.1
relocatable, CD pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 353776 blocks [ Image Recorder ]
--------------------------------------------------------------
8:38:49 PM #12 Phase 24 File dlgbrnst.cpp, Line 1655
Caching of files started
8:38:49 PM #13 Phase 25 File dlgbrnst.cpp, Line 1655
Caching of files completed
8:38:49 PM #14 Phase 65 File dlgbrnst.cpp, Line 1655
Burn process started
8:38:49 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 1978
Verifying CD position of item 0 (relocatable, CD pos, no patch infos, orig at #0): write at #0
8:43:18 PM #16 Text 0 File ThreadedTransfer.cpp, Line 222
all writers idle, stopping conversion
8:43:19 PM #17 Phase 66 File dlgbrnst.cpp, Line 1655
Burn process completed successfully
8:43:20 PM #18 Text 0 File Scsicmd.cpp, Line 406
SCSI not using temporary buffers
20 out of 20 temporary buffers allocated
Existing drivers:
File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 23/04/2007 11:15:25 AM
File 'Drivers\PXHELP20.SYS': Ver=3.00.56a, size=43528 bytes, created 20/10/2007 11:56:10 AM (Prassi/Veritas driver for win 2K)
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 4/08/2004 4:59:42 PM (Adapter driver for src)
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
====== *** Nero-Burning Rom, History File *** ======
Memory in use : 93 % Burning CDs without much free memory is not a good idea. You should shut down some other programs while burning.
The log shows you were using the image recorder.
8:38:29 PM #9 Text 0 File DlgWaitCD.cpp, Line 1694
Recorder: Image Recorder;
no that alst 1 was the image recorder
bcuz i burnt the image, sent it to my other pc and burnt it with that.
i'll get the log prior.
====== *** Nero-Burning Rom, History File *** ======
Craig Beamish
Devine Inc.
1502-4240-1202-0757-1131-9785
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.59, size=160016 bytes, created 30/01/2003 7:37:36 AM
Nero Version: 5.5.10.53 (Nero Express)
Recorder: <TSSTcorp CD/DVDW TS-L632D>Version: AC01 - HA 1 TA 0 - 5.5.10.53
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ATAPI
Connected to MMC as unknown drive with class-nr : 1
CD-ROM: <TSSTcorp CD/DVDW TS-L632D>Version: AC01 - HA 1 TA 0 - 5.5.10.53
Adapter driver: <atapi> HA 1
Bus Type : default (0) -> ATAPI, detected: ATAPI
=== Scsi-Device-Map ===
DiskPeripheral : Hitachi HTS541612J9SA00 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : TSSTcorp CD/DVDW TS-L632D atapi Port 1 ID 0 DMA: On
=======================
AutoRun : 1
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 1022MB (1046572kB)
Free physical memory: 248MB (254664kB)
Memory in use : 75 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Enabled (1)
Wizard: On
11.12.2007
CD-ROM (MP3)
8:00:20 PM #1 Text 0 File Isodoc.cpp, Line 7604
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : TAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE
8:00:20 PM #2 Phase 90 File dlgbrnst.cpp, Line 1655
Buffer Underrun Protection activated
8:00:20 PM #3 Text 0 File Reader.cpp, Line 115
Reader running
8:00:20 PM #4 Text 0 File Writer.cpp, Line 125
Writer TSSTcorp CD/DVDW TS-L632D running
8:00:20 PM #5 ISO9660GEN -11 File geniso.cpp, Line 4571
First writeable address = 0 (0x00000000)
8:00:20 PM #6 Text 0 File Burncd.cpp, Line 3768
Turn on Track-At-Once, using CD-R/RW media
8:00:20 PM #7 Text 0 File ThreadedTransferInterface.cpp, Line 672
Setup items (original item values)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original CD pos #0 + 353776 (353776) = #353776/78:37.1
relocatable, CD pos for caching/writing not required/required, no patch infos
--------------------------------------------------------------
8:00:21 PM #8 Text 0 File DlgWaitCD.cpp, Line 229
Last possible write address on media: 359845 (79:59.70)
Last address to be written: 353775 (78:39.00)
8:00:21 PM #9 Text 0 File DlgWaitCD.cpp, Line 234
Write in overburning mode: FALSE
8:00:21 PM #10 Text 0 File DlgWaitCD.cpp, Line 1694
Recorder: TSSTcorp CD/DVDW TS-L632D;
CDR code: 00 97 26 66; OSJ entry from: CMC Magnetics Corporation
ATIP Data:
Special Info [hex] 1: D0 00 98, 2: 61 1A 42 (LI 97:26.66), 3: 4F 3B 47 (LO 79:59.71)
Additional Info [hex] 1: 00 00 80 (invalid), 2: 00 80 00 (invalid), 3: 00 80 80 (invalid)
8:00:21 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 824
Prepare recorder TSSTcorp CD/DVDW TS-L632D for write in TAO
DAO infos:
==========
MCN:
TOCTYPE: 0x0 Session Closed, CD fixated
Tracks 1 to 1:
TRM_DATA_MODE1, 2048/0x0, ISRC "", FilePos 0 307200 724840448
8:00:21 PM #12 Text 0 File ThreadedTransferInterface.cpp, Line 852
Removed 2 run-out blocks from end of track 1.
8:00:21 PM #13 Text 0 File ThreadedTransferInterface.cpp, Line 672
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original CD pos #0 + 353776 (353776) = #353776/78:37.1
relocatable, CD pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 353774 blocks [TSSTcorp CD/DVDW TS-L632D]
--------------------------------------------------------------
8:00:21 PM #14 Phase 24 File dlgbrnst.cpp, Line 1655
Caching of files started
8:00:21 PM #15 Phase 25 File dlgbrnst.cpp, Line 1655
Caching of files completed
8:00:21 PM #16 Phase 36 File dlgbrnst.cpp, Line 1655
Burn process started at 24x (3,600 KB/s)
8:00:21 PM #17 Text 0 File ThreadedTransferInterface.cpp, Line 1978
Verifying CD position of item 0 (relocatable, CD pos, no patch infos, orig at #0): write at #0
8:00:21 PM #18 Text 0 File Mmc.cpp, Line 19030
Set BUFE: supported -> ON
8:05:01 PM #19 Text 0 File ThreadedTransfer.cpp, Line 222
all writers idle, stopping conversion
8:05:09 PM #20 Text 0 File Mmc.cpp, Line 14023
<TSSTcorpCD/DVDW TS-L632D> start Close Session
8:06:02 PM #21 Phase 37 File dlgbrnst.cpp, Line 1655
Burn process completed successfully at 24x (3,600 KB/s)
8:06:02 PM #22 Phase 78 File dlgbrnst.cpp, Line 1655
Data verification started
8:06:04 PM #23 VERIFYERR 10 File UDFCompilationImpl.cpp, Line 6449
Cannot mount the written CD
"TSSTcorp CD/DVDW TS-L632D" (H:1, T:0)
8:06:04 PM #24 Phase 81 File dlgbrnst.cpp, Line 1655
Data verification failed
8:06:05 PM #25 Text 0 File Scsicmd.cpp, Line 406
SCSI not using temporary buffers
20 out of 20 temporary buffers allocated
Existing drivers:
File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 23/04/2007 11:15:25 AM
File 'Drivers\PXHELP20.SYS': Ver=3.00.56a, size=43528 bytes, created 20/10/2007 11:56:10 AM (Prassi/Veritas driver for win 2K)
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 4/08/2004 4:59:42 PM (Adapter driver for rec)
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
The log said the data burned successfully, but it couldn't verify. If the cd came out blank, I would say that the laser in the drive is faulty. This requires a new drive.
****stickles -.-
so how come it burnt a dvd and a data disc at one stage?
From what you describe, this unit went faulty in stages. Also there are two lasers in that unit - one for DVD burning, the other for CD burning.
The only way to be absolutely sure is to remove the unit and put it in another machine.
You could try a firmware update (if there is one). But it is risky - use the wrong one or have a power fluctuation when the firmware is updating and the drive is definitely toast.
hmmm.
i may jus get an external burner.
But your laptop is under warranty... why on earth would you not want to get a replacement drive? Some companies will send you the drive for you to do yourself.