Vista won't connect to internet through a ICS on XP

Quote:

---

Originally Posted by NooNoo

So visa refused to refund the charge? And did ABM also refuse?)

---

Visa said that I need to contact the software company. I said I had tried.
Visa has issued a temporary refund waiting for conformation from Antamedia.
Visa problem is "If you recieved the software and the issue is QUALITY of product Visa said it wasn't up to them to provide a refund"
I stood firm told them the product didn't work and that it was up to them to return my money.
Next call was to AVANGATE (the people who actually take the payment on behalf of Antamedia) and I told them I had problems with the software.
His response was "You are the only one, I know of, who has had a problem"
Best defense is a good offense
I proceed to read to him the complaints in Antamedia's Forum, the forum I didn't have access to until I was a paying custormer, concerning this issue and he said Okay Okay....
He also said that I purchased it on the 29 of Dec and everyone is on holidays till the new year.
I said time is money. He said they will be back on Monday.
Good... now how long am I expect to try and make this work? Friday? Thursday?
Not sure what he said.
I said if this isn't working by Thursday I said I want my money back! I also told him I have contacted VIsa and that they will be contacting them.
He has email tech at Antamedia that I need attention ASAP.)

Quote:

---

Originally Posted by NooNoo

4000 bytes instead of MB? Or megabits (divide by 8 to get megabytes)

---

Noo Noo You mentioned MB
In ABM the contacts section showing the list of computers the speed shown is in KB/sec. Their is also a Quota section in the Connections area which the field in the Accounts section dictates how much is available.
The letters beside this field is in MB
Now I am going to be really embarrassed by what I am about to print.:eek:I ***umed that for every 1000 I put in the field I would be issuing 1 gig of quota.
Sounds like I am wrong in that :eek:***umption
If you have a sec could you please explain how I am to translate or formula the figure that I would put in the field so that I am issuing 1gig or 2 gig or 20 gigs
:wave:

OK
1 bit
8 bits=1 byte
1024 bytes= 1 kilobyte
1024 kilobytes = 1 megabyte

Now, bandwidth is (usually) measured in megaBITS not bytes.

MB should be megabytes, as megabits is usually shown as Mb/s (per second)

Given that you said it reads MB, then you are not far wrong... but if they meant Mb, then you divide by 8

Remember this figure will be for both upload and download, so every web page request uploads the request, then the page downloads (but packets have to be acknowledged and sent again sometimes).

You need to look at the help file for this section and see if they write out what the quota is in full words rather than acronyms.

Thanks I will try and look it over tonight.
I have to go shovel concrete in the basement. Pouring a new floor by hand.

good luck with that, and make sure you don't get the concrete on your skin... slow burns result.

Burns hah
I got Muscular Dystrophy now that is a bi*ch

True, sorry to hear that...

I really have to gooo.
I just got this from Tech at Antamedia
I will try to answer them tomorrow or tonight.
Noo Noo If you know anyone with MS or MD (or if you meet someone who has either because they say things happen for a reason....please tell them...) there is a fellow...
Dr William Code he is retired and is an emu farmer in Duncan BC. He cured himself of MS and he told me, because I have MD which is different
"You need Protein Whey"
I have more stamina than I did 5+ years ago but I have weakness in certain ranges of movement which is slowly getting worse. Allot better than it used to be and I am definitely greatful.

Support Antamedia
Explain me which settings you use for the creation of the accounts.

Make printscreen of the account and send it to [email protected] in *.jpg format.




Specified upload & dowload quota can be used during time which you set when you create account.To specify upload & download limit in that time period use download & upload filed.


See yu:wave:

Ohhh good english!

Mine or their's?

:grin:

After sending an email detailing some of the expectations, inaccuracies and flaky behaviour in their ABM software I recieved a response asking for screenshots of the software. Which I provided I also recieved a confusing statement which I have repeated back to the sender in the body of this post. Basically my response is as follows

Hi Vladmir
Please find attached the screen shots you were looking for.
When a computer makes a connection I right click the connection and put it in the accounts section.
Next I give it enough up load and down load speed to be able to browse the internet. 1500 up and 500 down these are NOT quotas. You seemed to think they had have bearing on the quota.

In your email you said
Specified upload & dowload quota can be used during time which you set when you create account.To specify upload & download limit in that time period use download & upload filed.
I don't think the manual mentions anything like you just indicated.


Then I give them enough Quota (your program says MB beside quota field) for to keep them happy for awhile.
5000 MB should be 5 gigs, shouldn't it. If I am wrong please tell me and I will put in a different number.
After a very short while 12 hrs or less the 5000 MB is gone in the quota field of the customers acc. So I give him another 5000 MB and 12hrs later it is gone as well.
There is a serious problem here because when I check with the ISP for the same period we have only had about 2gigs or less of traffic.
Another problem after a day or two the quota amount doesn't reduce anymore. It seems to change in the Connections window when the customer logs in but he is given the original amount that he had before in his account, without any reduction from the previous visits. So if I gave him 5000gigs the amount in the connection area reduces but when the customer disconnects the amount left in the connections area doesn't update the account when he logs out or disconnects. All the traffic he just generated didn't get reduced in his account.

Vladimir

You seem to have missed the questions I ask in my email so I will repeat them now

I need to be able to allocate (monthly) how much each guest is able to generate in traffic.(quota) This way I can designate a quota for each individual that will diminish over the month, resulting in a record of how much of the total is being used by each guest.

Is this software capable of keeping an accurate record of quota left after a number of different sessions over a period of a month?

If so how?

If I can't get the software to perform properly I will have to ask for a refund.

Let me know what you think
Joe


Just thought I would keep everybody up to speed on the issue:wave:

Their english... and yes I would like to be kept up to date thanks!

Well Noo Noo
I have sent another email to Antamedia support requesting my money back (4 in all)
Vladmir at ABM support requested screenshots. His description of the screenshot settings gave me a hint that if I was to adjust the time of usage & the quota's at the time of account creation it would work properly.
In other words when the accs are created that is the moment you select Max time and Max quota.
Doesn't fix the problem. 8000 MB disappears in 15 minutes usage.
Anyway I am done with this version of the software. I detailed in the email that I might be interested in testing their software in the future but for right now I would like my money back.
I CC Avangate (who collects the money) I CC sales for ABM and I sent it to Support.
Still looking for a good piece of software to monitor and control a group of computers that requires no client installation.
I need to be able to see how much traffic (in gigs or MB) each computer is using.
Take Care
Joe

All I can do is google for you.. I think now that you have a very clear idea of how things work (or not) you should search for yourself - but I am happy to give you search terms

bandwidth management
hotspot software
internet quota
bandwidth quota

These are what I would use to start, then look at the first 5 pages of each, then it's a question of nosing around the site, the faq, the screenshots and sending emails to the authors..

I have been attempting to test out some other software but when I see that you have to create rules I get ....intimidated.
Bandwidth Controller Standard Edition might be what I am looking for and it is only $30 US. I have downloaded a few but that is the one I am currently trying to research. It sounds like it might have some rules.... Sigh
I will let you know what I find and if I need any help I will start another post.
ABM at this point, I wouldn't recommend them.
Don't take it as a shot at you Noo Noo you were genuinely trying to help. It really did look like it would have been perfect. Very easy to setup and very little in the way of settings.
After posting on the ABM forum I was asked how I got the ABM to work. One of their customers bought the same software, a year ago. He indicated tech support was stumped so he never got it to work. He wanted to know how I got it to stop freezing. I explained about IE6 instead of IE7. ABM has continued to sell a faulty piece of software under the guise that it will be corrected in the next update.
Ivan, at ABM support, has asked me to send some more screenshots to show them how the software is misbehaving. I indicated that TIME IS MONEY and that I had shut the software off. I said I will restart it wait for my guests to come home and I will get back to him shortly. I said the whole process was a waste of time. I ended with the 5 or 6 request for my money back.
Take Care:wave:

On the rules thing, I am afraid you are just going to have to bite the bullet and learn it. Intimidating yes, rewarding when you get your head round them? Definitely.

Most computers use rules...
If this happens, do that, if not, do this, and so on. The problem is that you perceive meanings differently to others - goes for the whole human race. So you have to sit down and work out what they mean.

If you want opinions about what they mean, please post the software in question and what you want to achieve with the rule.

Bloody h*ll
How long do you think I have to live

You seem to be a stubborn sod... so quite a while I should think! :D :D

Trust me Noo Noo
I don't think I am being lazy I just don't have the time available. Even if I was to get my head around it (I have always said I can do anything given enough time) it will be too late and I won't be able to benefit from it's use. Too many other things in my life will come to a complete standstill.
Time marches on and I have to stop being stubborn and learn to do things easier.
I know I am slow but it isn't like I have to reinvent the wheel.
I look at some of this software and the statistics and details about udp and tcp and in the form it is coming at me it is useless.
I think I am tired and I must be ranting.
ABM has emailed me asking for screenshots which I cataloged the descrepancies and sent them back. I showed how clients login and logout without any change in their quota for their account. And other clients generate 10 gigs in an 10 hrs. They say that my system is capable of that traffic. I told them that when I went to confirm the useage at my ISP I have found that the readings were much less 1-2 gigs instead of 10.
I keep asking for a refund and I just told them to stop wasting my time.
I told them I have uninstalled the software and I sent them screenshots of their forum where customers were complaining that they couldn't get ABM to work.
I will hold onto the screenshots and send them to visa if they need proof that there software is faulty.
Nite Noo Noo

Looking at Bandwidth Controller Standard Edition it doesn't allocate how many mb can be used, it limits the amount of bandwidth that each person can use, so no one runs out.

Think of a bridge without lanes on it - one person at one end can call for a large amount of people to cross the bridge... but if you have two people calling for people to cross the bridge, one of them is going to have to wait until the large amount has crossed. Bandwidth Controller Standard Edition appears to put lanes in the bridge so if you have two people calling, the people coming across have to stay within their lane. The rules define how wide the lane can be for each person.

Did you want to be able to cut people off if they have exceeded their file transfer amount? If you did, I don't think this is for you. If you just want to make it fair so everyone gets the same amount then this would work.

The rules thing looks scarier than it is... you set a rule for each computer saying how much of the total bandwidth you have they can use. So if you have a 2mbs connection (and it actually runs at 2mb!) and you have 5 clients, then they can have 40kbs each. So regardless of how fast the webserver is, your guest can only get 40kbs.

Thanks I was starting to think it was too complicated.
Well I just can't stop looking
Thanks again
I really am going to bed

What really gets me is I will start to see something that will probably do the trick and then I go look at the price ...some are over $1000

I am definitely closer to going to bed.
I had looked at Softperfect Bandwidth Manager before but I wasn't able to create the rules successfully.
Maybe tomorrow.
The concrete went well. The wife and I did the whole job by ourselves. Took us 3 days 5-8 hrs a day all by hand mixing in a wheel barrow. 10' x 10' room.
And we know nothing.
I dropped a line a Softperfect to see if they had any friendly solutions for the trouble of rules creation.
Nite

Yep... haven't found anything better yet...

Noo Noo
After the 4 or 6 emails to ABM each detailing various problems relating to reliablity on the quota's in the software. (One client seems to never change his quota no matter how many times he logs in and out while another goes through 10 gigs and runs out of quota in a rediculously short time period.) These last 3 or 4 emails included screenshots showing settings and changes.
Well I just sent the last screenshot I will be sending and it was of the ISP Web page showing usage of 1.02 gigs total for yesterday. The day that one of my clients went through 10 gigs according to ABM.
I told them I am done with their software and it has been uninstalled.
The ball is in their court and it is a waiting game. I called Avangate (who collects the money) and told them I am done.
I said I will use the screenshots to show Visa my displeasure with their software.
I even have screenshots of their forum where the customers are pleading for help for over a year.
Hope this resolves quickly.
I installed Softperfect Bandwidth Manager and don't have a clue where to begin.
I sent another email to Softperfect asking how to start and detailing the to functions I need to test.
I felt it was best to ask them, at this point, since it was their software.
I was just letting you know about ABM.
If you want to see any of the info just ask.
Later:wave:

Sounds like you have done all you can really with abm

On the bright side soft perfect have a public forum and the posts seem to get answered fairly quickly.

Thanks Noo Noo
I never heard back from Softperfect on my request for help but after your reply I found the forum.
The first pages of the forum looked pretty scarey in some of the problems people are having to deal with. As I went further into the posts I see there are lots of posts from people as bad (or worse than me) and I will be reading enough of their posts to get it to run.
The problems people are having may not concern me and it will depend on what they are trying to get the software to do. My needs might not be as intrusive into traffic content.
How well it will run is another matter and will depend on me. There seems to be lots of help there.
TTFN:wave:

Good Luck Joe!