What Frosts Your Cookies?

Quote:

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Originally posted by LPetrarca:
Why is it that everybody thinks that because we fix computers, everytime a copier jams or a printer needs to be repaired, they call the IS Department?

Then, to really tick me off, they always cop an attitude when I tell them "printer repairs are not performed by IS. It's a whole different animal from computer repairs. We subcontract them out."

Then, the icing on the cake is when they make some comment as to the technical abilities of myself or my colleagues.

That frosts my cookies!

How about anybody else?

Phew, I feel a whole lot better after that rant!

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The IS department may not FIX printers and copiers, but in many companies I would think it would be the responsibility of the IS department to call whomever does fix these things--somebodies gotta do it!!

I get this call several times a month from users on a WinNT network with many, many, different types of apps and possible systems they can connect to:
User: The system is f@#$ed!
Me: What exactly is happening now?
User: Nothing works!
Me: What specifically is not working?
User: I can't use Netscape(or something else)...
Me: What's wrong with Netscape?
User: There is nothing in it.
Me: Type this URL ...http://whatever..
User: Hey, it's now working!
The user had his hompage set to nothing.

I find if the smallest thing is not working on their computer then "The System is f@#$ed" is their answer to what is wrong.

What frosts my cookies is when someone asks me to change the toner cartridge in the printer for them. This means I have to get up out of my chair, walk all the way down to where ever they are, and then change the toner for them,... Even though the printer is sitting right next to them and they could easily do it themselves.

What torques me up? Sending an urgent message or e-mail for help then getting up and going to lunch, home or something else more "important."

The other one is the ones that think I know how to operate every piece of software ever written! Even the ones that were written in house by somebody that will only tell you enough for you to send the ticket his/ her way to fix anyway. That torques me up as well. God is all knowing, I'm just human.