Most annoying customer question.

Most annoying? You charge how much? Closely followed by "How come XYZ only charges $$?"

Not users, but...

I've been getting a lot of "Can you tell me how..." and "Could you take a look at this..." questinos from some of my cow-irkers these last few weeks and it's driving me nuts :mad:

No matter how many times I tell them I'm busy with somthing else, they just keep coming back!

"How about I do your job and you just sit back and watch, would that be OK?!"

And of course my new boss, fearless leader that he is, wants me to resolve the issue myself without getting himself involved in any way <img src="confused.gif" border="0">

yeah, the one I hate are

1."HOW much an hour!??"
2."But the paper work says the tech fixed it in 45 minutes, you're gonna charge me whole HOUR!?" **we have a 1 Hour minimum bench fee...period, it is explained to every customer coming in with a repair at least three times by three different persons...***
3."I can buy *insert HW/SW here* on the net for *$* less.."
4."I only have a burned windows CD and a hand written cd key, that won't be a problem for you to re-install it on my box, will it?"
5." It worked FINE till you did XYZ last time it was here!!!"
6." What do you mean software problems are NOT covered under my warranty?" **so sorry fsuk-nut, that the Quake infinty+1 mod crashes your box, but its not our problem..perhaps 'parts and labor are covered but your 3rd party SW IS NOT' is not clear enough**
7."My *friend/son/brother/sister/red-headed stepchild* who works for IBM says that the new AOL update couldn't possibly be causing these crashes when it tries to detect my modem."
8."I didn't do ANYTHING!!! and all of a sudden it..(insert trauma story) *yeah, nothing except blow away your tcp/ip stack, delete dozens of .dll's to free space, hose your vc/sc/modem drivers and let your son put a piece of velveeta on the cd-rom tray.

do i seem bitter? i don't think i'm bitter...

[quote]Originally posted by Sowulo:
<strong>Most annoying? You charge how much? Closely followed by "How come XYZ only charges $$?"</strong><hr></blockquote>

Sowulo that is definatly the most annoying next to:
On the phone: Do you have a second?

User: "Um... I think I have a problem."
Me: "I think I might be here, let me check. Be right back"

[quote]Originally posted by NeuromancerIV:
<strong>
7."My *friend/son/brother/sister/red-headed stepchild* who works for IBM says that the new AOL update couldn't possibly be causing these crashes when it tries to detect my modem."
8."I didn't do ANYTHING!!! and all of a sudden it..(insert trauma story) *yeah, nothing except blow away your tcp/ip stack, delete dozens of .dll's to free space, hose your vc/sc/modem drivers and let your son put a piece of velveeta on the cd-rom tray.
</strong><hr></blockquote>

ROFL That is funny stuff!!!!! I like the IBM/AOL one!!!
Not bad Bracius!!! I'll have to use that one.

[quote]Originally posted by Renee:
<strong>My favorite when I was running a Novell network was when the user wouldn't check the username in the login box and call to tell me their password wasn't working. If I had been at their machine doing something, it would be left with "admin" as the username, and they would just type in their own password and then call me to say it wasn't working. I got to the point where I would actually do a fake login attempt with their username when I was finished, just so it would be left in the login box so they wouldn't be calling me the next morning. [sigh]</strong><hr></blockquote>

Yeah I hear about this all the time. They complain cause things dont work then you work on it and they complain that you changed something. I HATE PEOPLE LIKE THIS>

'Which key is any key?'

i think people must loose all common sense when within 5 feet of a computer

p.s.
Computer Stupidities:
<a href="http://rinkworks.net/stupid" target="_blank">http://rinkworks.net/stupid</a>

Here are some of my all time favorites we get in our IT group

1. Is the Network Down!!
2. I can't print !!
3. I have a question, but it's not work related!!!
4. Why is this e-mail bouncing!!
5. The copier/fax/printer is out of paper!!
6. I need to get to this WEB Site, fix it!!
7. At my last job, we did it this way!!
8. What's my Password!!!
9. The Server Deleted my files!!
10. Why is site "XYZ" blocked, I just want to use it a lunch time!!

My favorite is "How long will this take?"

Of course I can never tell them what I honestly think. "I don't know. How long did it take you to screw your system up!" How long will it take you to get a clue!"


In life their are only those with common sense & those who are IDIOTS!

Go Giants!!!!!!!!

Can you help me get this game to run. It works fine on my friends puter. Can you fix this CD? The screen says there is a corrupted file or a dirty CD. I cleaned it with windex. I got a message that I performed an illegal operation. Am I going to get in trouble?
Just a few of what we hear. Seem to get a lot of game questions which usually lead to a system that wont support the game. And of course there is " I saved it but now I cant find it. Can you find it?

My favorite is "I didn't do anything!"

I used to work at a bike shop and when somebody would come in and their front wheel would be bent so bad that they couldn't ride the bike....

me: Nice job man, what happened?
Them: I don't know, I was just riding down the road and then my wheel bent
me: :mad: :mad:

I know what actually happened, you wiped out in front of your friends and you don't want to mention it cuz you know you will get ragged on forever! :D

[quote]Originally posted by Bracius:
<strong>"or the one that blew my top "I am going to have your F'ing badge, your F'ing job, and you'll never work again! Now tell me how to fix this invaild system disk error. Me: And again you have to eject the floppy, customer: You F'ing idiot, you think that I am that F'ing stupid (yes) that I would leave a F'ing floppy disk in the F'ing FDD! YOu are so F'ing supid. Me: Humor me, Customer: You F'ing ignorant stupid little man *click* .................................................. ........................................... oh...click"</strong><hr></blockquote>

I had that call when I worked at Gateway when I was in college. Gal was on hold for over an hour before she got a technician, and she started ranting about how long she was on hold, blah blah blah, and she's got this INVALID SYSTEM DISK error. I politely asked her if she had a disk in her floppy drive, and she was like," NO I don't have a disk in the.... oh wait a minute.... oh my god, I am sooooo sorry for yelling at you <click!>"

Hey at least she realized how dumb she was, and apologized for yelling at me. That was the only time I've ever been apologized to.

:mad: The most annoying customer question I've ever had is - "Am I the most annoying customer you've ever had?"

I think its scary how many of these post's I can relate to. Last night I went to a friend's house, spent 1 1/2 hours trying to get a maxtor drive to work with the MB then loading 98 (not SE) to find out that the reason the PC needed to be reloaded in the first place was one game crashed 3 other friend's computers and he wanted to see if a fresh load of the OS would make the game work.
I stopped, plugged in the old drive with ME on it and left.