The user who has no idea what folders are for - Saves everything in creation on the desktop. (Their real desk looks the same.)
The phantom customer - Somebody swears they recommended you for a super paying job, but you never hear from them.
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The user who has no idea what folders are for - Saves everything in creation on the desktop. (Their real desk looks the same.)
The phantom customer - Somebody swears they recommended you for a super paying job, but you never hear from them.
you's guys are missing "Mr. Right"
This guy knows enough to be dangerous, but that's it. He however believes that he is a tech god, and once he makes a statement, will stick to it till the end of days. It does not matter wether documention is produced to counter it, does not matter that experts contradict him. He connot, nor ever will be wrong.
These people do not learn in the craft of computer repair, mainly cause they refuse to listen to advise.... and as such are often grouped with "The neighbour that Knows" category
Where I work, we have,
"The saintly machine"
ya know the one that complains that his/her internet service wont work, and will not let you help them check ANYTHING, because "their computer is perfectly fine" they must think that at certain times of the day we walk back to the servers and start flippin switches or something
we have those.. we call ehm "Denier"'s has they deny any responsibility for what's going on.. often they are the first to say "I can't get on the net, why are your services down?!?!?!"Quote:
Originally posted by Radical Dreamer
Where I work, we have,
"The saintly machine"
ya know the one that complains that his/her internet service wont work, and will not let you help them check ANYTHING, because "their computer is perfectly fine" they must think that at certain times of the day we walk back to the servers and start flippin switches or something
a simple release/renew get's them back online, and they hang up in a huff
Also tends to be the tight b*stard.Quote:
Originally posted by Dark Millennium
The late night caller
Users who call in the middle of the night to have a problem fixed because they have a report, school work, some lame excuse, etc... that's due tomorrow and can't get the PC to work.
I've only had this happen once and I was ready to kill the guy after discovering that yes he had saved his work and all the computer needed was a reboot to fix.:flame:
You tell them in advance a 1am callout to fix their puter is going to cost them, they never beleive you.
As I am the midnight tech for the next month, I guess I'll see alot of the midnight callers
I dont know about receiving items But sending them lately I swear leaving from Canada they go to Australia then to China then back to the states average delivery 30 days
I hear what ya'll are saying about the above mentioned user classes. But, are there any you do like? Seriously? :)
The 'UnderstandsYouKnowWhatYou'reDoingAndRespectsYouFo rIt'Quote:
Originally posted by spacefarer
I hear what ya'll are saying about the above mentioned user classes. But, are there any you do like? Seriously? :)
It is a very rare breed. Some believe they are nothing more than mythology.
I ran a long distance service call and handed the GM an invoice for slightly over $500. He said, "Oh, that's not bad at all":thumbs:
Righteous reply. :cool:
tech work is by nature aggravating at times...some problems defy logic and techs can get cranky. it isnt so much that we dislike the people, its just that they can add to the aggravation by being either stupid, lazy, insulting, patronizing, cheap or all of these at once. there is nothing more grating than having some yammering pinhead hanging over your shoulder, or some dumbass wasting your time.Quote:
Originally posted by spacefarer
I hear what ya'll are saying about the above mentioned user classes. But, are there any you do like? Seriously? :)
Classifications????
God the next generation.
Mr. Perfect.
Copycat.
Tailgater.
Higher than though attitude.
Stupidity to the MAX.
Big Evil.
Advanced stages of P.M.S.
Forget and denial.
In the ear and out the other.
Kick your a$$.
I don't need to respect anyone.
So many to think of!!!
The rarest breedQuote:
Originally posted by spacefarer
I hear what ya'll are saying about the above mentioned user classes. But, are there any you do like? Seriously? :)
The person that sincerely says thank you!!!
Yeah, my patience level with difficult users defintely isn't what it used to be when I first got into this racket. If I'm not troubleshooting PC's on the job, I'm debugging my network at home. If I'm not doing either of those two things it seems like there's always a friend, neighbor, or relative calling for free tech support. I can't tell you how many social gatherings I've been invited to that quickly turned into a service call ("While you're here, we've been having a little trouble with our PC..."). It took a while, but I finally learned to just say "no". Funny though, I don't seem to get as many dinner invites as I used to! :)
So yeah, when people are rude, or unappreciative, or just keep doing the same thing to mess their machines up because they don't listen to a word I say I tend to get crankier a lot faster than I used to.
Reminds me somewhat of doctors.Quote:
So yeah, when people are rude, or unappreciative, or just keep doing the same thing to mess their machines up because they don't listen to a word I say I tend to get crankier a lot faster than I used to.