New/Old Job

Quote:

Originally Posted by amyb

Do you need an assistant? :wave:

If I get any calls from your neck of the woods, I will pass them on, Amy.

Quote:

Originally Posted by Tekboy

Yeah, you may be right, Iceman.

On another note, I do a lot of housecalls. You absolutely MUST have good people skills to do housecalls, and you have to know when the machine has to be pulled to the shop. Anything not trivial to you should not be done under the nervous eyes of the customer.

I don't do housecalls because I can not absolutely do a proper job at someone's house without being there forever. if I get a spyware cleanup, I'm also doing windows updates, scandisks, defrag, cleaning temp files etc. routine maintainence stuff which I know gets neglected in the hands of the user. I also install free software that may help prevent furthur infection etc. it usually takes me a couple of hours with a high speed connection, but while updates are downloading or the disk is defragging etc I am home doing something else playing with the kid, screwing around on my computer or working on someone else's if I have more than one at the time.

I don't charge hourly when I bring things home. but I do have to charge hourly if I go to someone's house so it's a waste for both them and me. if they give it to me they get a flat fee, and I can do other stuff in the downtime (downloading updates etc) of fixing the machine.

I don't think I could ever go to someones house and just remove the offending spyware / virus and leave not doing the routine and preventive maintainence.

Quote:

Originally Posted by Tekboy

If I get any calls from your neck of the woods, I will pass them on, Amy.

cool, I'll be waiting..