rules to live by

hey do what i or my bro-in-law did.
he got lucky and got a great entry level job. now he's a mcse,mcp+i,cne,cna, & ccna. that's impressieve and very respectable even among us techs. I quit my techie job and joined the Army to become a Linguist in the Intelligence Division. Yes customers suck most of the time b/c we're always too expensive or they forget to mention extra problems to us. So get more certifications and move up the ladder or try to get out. I escaped the cubicle police and you can too. have a great army day.

The sad fact is most of these posts I've read are true and happen to most tech people who've spent some time in the industry. My pet hate is customers who call up on the telephone or come into my stores and tell me the problem with their computer. Then they repeat themselves two or three more times just in case i didn't get it the first couple, usually with a glazed expression on their face. Maybe it's just me.

Regards,
QwertyBob

just a couple more.

No, we will not take your 386 in on trade for a new system.

We dont sell any used computer equipment for free or less.

and most of all you can NOT borrow one of our windows 95/98 cd's.

be cool, some customers have bought me beers.
Jayner.

It's rewarding to know that humor is still alive in this field. I have a museum shelf of old computers given to me expecting upgrade or repair including Apple IIe's, Commadore, Texas Insturment, TRS80's, etc. If it wasn't for the fact that no one understands everything about the IT field employment would be scarce.

Take a breath, fold the CD in half, and push hard until the button on the floppy stick out. We'll be right there to remove it https://forums.windrivers.com/


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Favorite Customer Quote: I need help, my thingy doesn't work!

hey, its me, the guy who posted this thread. i edited it. please read the edit of 9-26-00

This made my night,had a great laugh!!I'm an Automotive Technician at a dealership and we get alot of the same customers.Today we had a customer with a 2000 Cadillac Deville who swore up and down that his cruise control wasn't working.So he was yelling at the service manager saying that he just bought this car from us and paid $44,000 for it,so we better take it in right now and fix it.Well it turned out the idiot didn't read his owners manual and would just turn the cruise control on and never push the "Set" button when he got to the speed he wanted to be at.So after we told him this he just grabbed his keys and left without any apology!! Where do these people come from?
And for all those people on here that are flaming the techs for blowing off some steam...GET A LIFE!!!!!!

It has been said but I shall say it again. This is just us techs blowing off some steam. Nothing more and dont read anything into it. Having said that, a bit of advice to the non-techs: you can save your money and time by doing one thing-reading. Windows will help you out if you take the time to read what it is asking you. I bet this would really cut down on my on the phone time with you(which would be great as I am a bench tech not a phone support tech) I actually really like the (for lack of a better word) ignorant customers. They pay my stores owner the $85 per hour we charge to fix their stuff and that in turn pays my FAT check. One last parting shot(read a point of humor) It is NOT cost effective to pay me $85 per hour to troubleshoot you out of your own personal AOHell. Get a real ISP https://forums.windrivers.com/

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There are no computer problems that an arc welder and a blowtorch won't fix

customers i like are the ones that have to ask about every single check box/radio button and read off EVERYTHING on thier screen like you dont have a clue what your walking them threw...and the one i had today "is this going to wreck my computer" (do they not trust the people they call for help?)

Crazyspider--you finally got the one that pushed my button. There is this one @#$%#$% woman who has to read out loud every message on every screen every (yes, that's 3 every's in one sentence) time I change/replace/add new hardware/software!!!!! Aaaarrrrrgggghhhhhh.....

Obviously, though this is more often than not correct, you haven't talked to or heard from anyone who spoke to AOL tech support (that's like calling a worm an advanced species). I had one, after my wife's parents contracted a trojan, tell me that there was no way to fix it and that the computer HAD to be formatted and windows reinstalled. After the second or third call I finally got someone with an IQ over 10 and she directed me to a web site that had detailed instructions on how to remove the trojan including removing registry entries, load line from the win.ini and a few other startup places and virus files. (It was fairly entrenched in the system.)

Anyway, this was A-typical of AOL's reps, you generally have to call more than once and just say, uh huh, uh huh, right, ok, did that, and so forth to humor the ones that just got out of their 2nd semester of working on 286s at their local Jr. High.

Hello everyone,

Looks like all you people across the pond are having trouble with Tech help lines.

Well you should all invest in a ticket to the UK. We have very little trouble. My
Windows 3.1 and Dos 6.2 are running realy well with no problems whatsoever.
Can Anyone please tell me what Windows 95 is?

Lets get back to having some fun

Isn't this the TECH Tales section? I guess that just goes to show you.. Some people just fail to notice their surroundings...

I felt the urge to post this one.. An old friend of mine had a comment in his signature file. It went something like this "If people cared for their body in the same matter as they do for their PC, you wouldn't laugh too hard when you found someone trying to remove their own appendix with a spoon."

Nothing is better than someone posing as a technician returning a part. They come into your store give you a seemingly valid problem with their hardware. They hand you the sweat covered memory board they just shoved in their back pocket without an anti-static bag. To entertain their needs, you try to place the chip in a PC, and you find the DIMM has been permanently warped to the curve of their butt cheeks!!!

--So says Polychronopolis..

<<<Tech support is the lowest rung on the ladder.>>>
Excuse me? The lowest rung on the ladder? Well if that's so, then I'd rather be on the bottom than to be a soulless sales or marketing person. What's the difference between a computer salesman and a used car salesman?..........The used car salesman knows when he is lying. I work in tech support, and I get to talk to the "upper" rung of customers when one of my first level techs has to escalate to me cuz the expert customer can't get the system attached to the network. After I have the customer run the echo exchange test, and the card works fine at the HW level, I ask them if they can ping other systems, and of course they can (they neglected to mention that at the beginning) After that, I then advise them to contact their network admin to check the config, and of course the ubiquitous answer " But I AM the network administrator!!" SO it seems that the "upper" rungs are drooling fools. Give me the lower rung baby.

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"There are Three types of lies. Lies, damn lies and statistics"-Mark Twain

To all those junkies who are upset at the post... Get a life...
Like it has been said over and over again...this is a place for us techs to blow off steam, and release some tension where we otherwise can't.
I deal with a large share of idiots...I don't tell them that to their face...I just smile and nod and be as polite as possible...it's my job, and I deal with it. Some days I just hate my job...like when a customer thinks I'm a bad tech because his icons are in a different location...some days, I love my job...like when a customer comes in with a bottle of strawberry wine for me because I did a great job fixing his computer.
We also aren't the only ones who have our complaints. Automechanics suffer from customers who lack common sense. As do dishwasher repair men, doctors, lawyers, TV repairmen....
Dealing with the general public is the hardest job. Everybody reacts to situations differently, and people are hard to predict.
Also, the tech is most often the one to blame when things go awry. Some people accept copyright law readily. Others go flying off the handle because you won't install their single user liscence of Windows 98 on 3 machines.

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***the Beast
- Fate drove me here...then told me to get out of the car...

Quote:

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Originally posted by Kinslayer:
hey, Kit, did you know that if you really did switch the switch on your powersupply to 230w it would give your motherboard LESS power, it would also give LESS power to all of your other devices? in Europe, 230w is the standard wattage coming out of the walls, so you switch your computer to 230w to INCREASE THE RESISTANCE, and deliver the PROPER 12v to your devices.

I think this whole thread is a load of ****, why? because everyone has problems, and it is your *deleted* job to help them. Just because you know more then them, (and I have talked to alot of so-called help desk people who know MUCH less than I did five years ago, and the fact that I've had to teach them things) doesn't mean you can *deleted* them around. Next time one of you *deleted* goes to the *deleted* mechanic, think about what you have said here, and then think about how gracefully the mechanic deals with YOUR ****.
Yeah, I have called helpdesk places for my ISP a few times, and I know the 'technicians' are dumb as posts when I say "I just finished re-installing windows, I need the main access number (or whatever) and the mail server addresses" and they reply with "What operating system are you using?"

**EDIT Kinslayer you took the language waay overboard there. Don't use this board just to insult people - shawnMt

[This message has been edited by Kinslayer (edited September 24, 2000).]


[This message has been edited by shawnMt (edited September 24, 2000).]

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Hey Kinslayer, you've really impressed us with your knowledge - ever heard of ohm's law? I didn't think so as you obviously have no idea of the difference between watts and volts. Yup, you sure know your stuff.