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Good stuff. This one of the best threads I've read in a long time.
Hey I understood what qball was talking about the lowest rung. Techs are the first line of defense against the computer illiterate. They are also the lowest paid in the field. Not to say most of them are not paid well. I moved in to the networking field about a year ago after working bench and phone support, and any network admin had better be able to work as a tech, or else he/she isn't worth the paper their degree or certs are printed on. I hope we can all troubleshoot a bad NIC or replace a processor, or we are in for some serious hurt. I like networking better than doing tech support, my toys got bigger and my customers got smarter. As for those people who's feelings are hurt, go get a sense of humor, I hear that they are $1.99 at walmart this week. That's just my opinion.
Let the bitching continue!!!!!!!!!!!
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How do you set a laser printer to stun?
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Keep em coming... every add-on I laugh a little harder.
I've been doing onsite tech for about 8 years. Ive dealt with all of the above customers and stupid comments over the years.
a couple that havn't come up yet....
just because i've been to your house once doesnt mean that i remember your address,phone #, etc. I ask for these things in my voicemail announcement for a reason... yes this does apply to you...
No. I'm sorry but you can't get a refund for the part you bought from me 12+ months ago.
When i tell you we can't upgrade your 486 computer... don't pull out a flier that came with it and circle the Upgradeable section... they havn't made those components for 3 years.
I have no problem with a customer watching me work on their computer... they have a lot of money invested in it and they have every right to see that I'm not tanking it. They pay me 65$ and hour and i often get tips.
I tipped the guy that fixed my lawn mower the other day... you should try it the next time you have your car worked on. 8-)
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"to err is human" meaning; its probably not really the computers fault.
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I agree with all of the posts. My only two bugs are:
people who buy the hardware to install themselves (because they are too cheap to pay labor), and then call later for "tech support for installation".
being a tech is like being a doctor. everyone wants free advice, and wants it without me looking at their computer. sorry, not a pyschic.
excellent thread. very funny.
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Say what?
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2. DO NOT call us assuming the problem you're experiencing is our fault. If your computer crashes, performs illegal operations, gives you the blue screen of death, or flips you off and runs away with the toaster to Mexico, you can be damn certain it isn't us who caused it.
I completely agree. Our proxy server went down, which killed our Client Access sessions and all the accounting department was bitch at me when it wasn't even my fault. So I made it take longer to "fix" the problem (6 hours).
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#30: Make sure your users take care of you. Don't let them make you think that they are doing you a favor to get you something you need. You are doing them the favor of asking them to do something for you.
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Here is one of my favorites... "how do you sign the signature box?"
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Ohh how I would love to use that as my disclaimer form I send out my user names and password on to every new user who keeps me paid.
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People who buy stuff from me, and install it themselves and come back in 2 days and tell me MY part broke THERE computer SUCK!
People who stand and watch me fix there computer because that way i won't take breaks or do ANYthing else are wrong, and suck.
People who can't take a joke, and realize that the reason we are saying this stuff here is so that we can bite our toungs and be nice to our customers. Any steam blowing or compaining I do here helps me A LOT in my ability to not loose control with an extremly incompitant customer. IF you don't like what you read here, poke your eyes out with a hot stick. https://forums.windrivers.com/ Or better yet, go back to your AOL chat where you belong!
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We may be through with the past, but the past is not through with us.
