BT is my internet provider. I also saw one of the PSAPIU.DLL results of the search was related to my Dreamweaver software.
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BT is my internet provider. I also saw one of the PSAPIU.DLL results of the search was related to my Dreamweaver software.
Welcome to Windrivers Martha...
The file name you show above is different to the one you have to find...
PSAPI.DLL not PSAPiU.dll
To rename a file all you have to do is right click on the name and the context menu will come up, select rename and the filename will be highlighted ready for you to overtype a new name.
Welcome to Windrivers and 2007!Quote:
Originally Posted by mrjitters
Your are most welcome!Quote:
Originally Posted by geriatrictechnophobe
to MARTHAWALRUS:
In quoting stuinn:
# SmartBridge -- SmartBridge is distributing an old version of PSAPI.DLL. As a result, users may receive the following error message after installation of Internet Explore 7 Beta 2:
SmartBridge Alerts:SprintDSLAlert.exe-Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL
My error shows sprint, some show verison, just depends who you use.
To work around this error:
1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Sprint...\Smart...)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system
The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally
and to add a comment made by neodeist
• Except go to BT Broadband Desktop Help folder under C:/ program files
Simply rename the file according to NooNoo’s instructions.
Hope this takes care of things for you!
Well guys, I truly am an idiot I am afraid. Re-reading your instructions it looks like I did not quite do what you suggested. But I figured that I could always undo what I had done as it was so simple. I searched for all files called PSAPI.DLL (the PSAPIU.DLL was a typo on my previous post) and renamed all except the three most recent (because there were three from the same date). I do understand now that this is not quite the same thing as what you described, but I am still not sure what that is. On rebooting the computer I have the blue screen of death and a 'fatal error'. I figure I may have just broken my computer through messing about with it without knowing what I was doing. I kind of thought that something as simple as a re-naming a file could just be undone easily. So I am now off to find someone to mend it. I am feeling really stupid right now but I had to post in case anyone else tries anything like that. Sorry.
Martha, wait!
You can probably boot to safe mode... to do this, start the machine and hit the F8 key before the windows screen comes up... then you can select Safe Mode (just safe mode on it's own) and wait... it takes a bit longer to boot to safe mode. If it asks for the administrator password, give it if you know it, if not just hit enter as it's probably blank. Now you can go and do a system restore or rename the files back again.
The one you should not have touched is in the C:\Windows\system32 folder.
Thanks for your advice. I tried F8 and selected 'safe mode'. The words 'safe mode' appeared in purple in the bottom left of my screen but the only option left to select was ' Windows XP Media Centre edition' as the operating system. So I did and I am afraid I got the same blue screen and error as before.
I was also wondering, if I hit F2 as it starts up and look in the 'Maintenance' section, then 'Load Defaults' section, there is an option to 'Restore factory Defaults'. I have done nothing. Would you recommend I try this or get help?
Also thank you. If you get nothing from offering advice then you must be a very altruistic person. Thanks.
OK, it depends what the blue screen error is... can you make an accurate note of the screen and post it here? It is entirely possible that the problem has nothing to do with the file renaming and is purely a coincidence.
Restoring Factory Defaults will wipe your hard drive and start again - meaning you will get all your programs back, but your data and files (the ones that you made such as documents or pictures you have) will be wiped out.
Exactly what make and model is the machine please? There may be an option to restore windows without affecting the data.
If you have nothing on the machine that is of value to you or you have copies of it elsewhere, then by all means go for the factory defaults. If you get help in the end, make sure you tell them what files you want saving first, because all they will do is wipe the system and start again as well if you don't.
Not quite nothing... I get loads of thank yous and warm fuzzy feelings :)Quote:
Originally Posted by MARTHAWALRUS
It is a Dell Dimension 5150, only a few months old.
The error says:
C000021a fatal system error. The windows logon process system process terminated unexpectedly with a status of 0xC0000135 (0x0000 0x000)
I think that is all of it, but I am at work trying to ready my own handwriting. Bless your cotton socks for talking me through this.
OK, you may have received a cd called "Operating System"... did you? If so, you can attempt a repair,
If not, AND you have data files that you want to keep, you can either take it somewhere to get the data you want off the disk before you use the system restore option.
You are in the UK... right? Anywhere near Berkshire?
Thanks, I will check for the operating system cd tonight when I get home. I don't have any data files on there that I need to keep. I have copies elsewhere, so I might try that default thing and see what happens if the operating cd didnt come with the computer. I will let you know. But thank you for all your help. I cant believe people really help one another like this. Makes me wrack my brains to see if there is anything I know about that I could help people out with online....
I am in London but I come from Reading, so it was home and I go back sometimes.
I am 14 miles from Reading if you want to hire me!!
I hope you aren't bored with this. Let me know if you want to give up for now. I have done the factory default thing, which makes the computer restart. Except, on a black screen it then says 'floppy diskette seek failure' strike the F1 key to continue, F2 to run set up (again). There is nothin gplugged into my computer except keyboard, mouse etc. Any easy suggestions?