Most Frequently Asked Questions

Quote:

---

And my all-time favorite...
"I have a warning here that says my internet connection is not optimized and that I need to download InternetBOOST 99. I clicked the X and it won't close out." (it is an ad banner that looks like a dialog box)

--------------------

---

I've heard that one more than once!

How many times have you had a customer with a dead hard drive and you ask them to bring in their backup so you can restore their data and they say, "Backup? What do you mean I lost all my data?"

"I brought my computer in last week. Is it done yet?" - Customer that brings in computer just before close of business on Friday and calls first thing Monday morning to see if it's done.

"What do you mean that it's not covered under warranty?"

"...but my son/brother/neighbor knows all about computers and said it was this. Did you check soandso?"

Hard drive developed bad sectors or customer got a virus - "How did that happen?"

We are a computer service shop and don't run an ISP, but soooo many times we'll have dial-up Internet users call in and complain they can't connect to the Internet/get their e-mail with a modem we put in or a computer they bought from us....usually find out that their service was down that morning.

Customer buys component(s) to upgrade their computer themselves...Hours, days, and even weeks go by....

Then

"What do I need to do to install..."

Hmmmm.... better bring it in to let us install that for you

Customer: "How much?"
That will be $50-$100 to install and check to make sure it's all setup OK.

"That much?!?!? I'll have my computer expert friend install it!"

Had a customer ask me if the larger hard drive I put in her computer would make the internet "run faster".

?????????

Quote:

---

Originally posted by Pogi:
Had a customer ask me if the larger hard drive I put in her computer would make the internet "run faster".

?????????

---

Had one ask me if her new 17" monitor would make her computer run faster? Duh.......!

just started a new job here but at my last one somehow about 50% of the time it would be, "Oh that bad but can you save my pictures?" < ie my nine gigs of downloaded porn must be saved.>

Quote:

---

Originally posted by KCroom:
<STRONG>just started a new job here but at my last one somehow about 50% of the time it would be, "Oh that bad but can you save my pictures?" < ie my nine gigs of downloaded porn must be saved.></STRONG>

---

Then the really funny thing to say is "No I can't, however I can refer you to a professional data recovery service that can for somewhere between, oh, $500 and $3000 !!!

https://forums.windrivers.com/

One of my least favorite questions is:

"HEY-can you do me a favor?"
<IMG SRC="smilies/confused.gif" border="0">

one of my favorites is
them: do you work here?
me: no i just like waring the name tag
<IMG SRC="smilies/eek.gif" border="0">

I have heard all of these at somepoint,. they are all great. The one that I love the bst though is ,. "I lost my [insert name here] CD and manual,. can you just use yours to install it for me?" I say no,. then get asked "why?" Oh,. i dont know,. Its Illegal, um I lose money, pick your response,.

This has got to be the only industry that I know of where the customer buys the product, and then expects everything else to be free forever, including repairs.

Gotta love the users and customers though, they keep my bills paid and my savings account growing.

Quote:

---

Originally posted by Larommi:
<STRONG>My 12 year old son knows everything about computers, can you hire him?</STRONG>

---

You can hire ME, I am 15, will work for peanuts, (people call me a tech monkey). Though I don't know everything about computers.

Quote:

---

Originally posted by 'Cobra':
<STRONG>"What do you actually DO here, besides sit in your office all day and play video games."</STRONG>

---

That pisses me off SO much, kids come up to me and ask "What game are you playing? Can I play with you". Yes you can, do you know how to play 'fix the computer'. They reply, "Yes". I ask "How much voltage does a Pentium 1 run off"? They reply, "50v". So I laugh my arse off except if anything goes wrong they blame it on me the technician, but not the dumb-*** kid after me who turns it off in the MIDDLE OF F**KING WINDOWS!

<RANT>JUST BECAUSE I AM ON A F**KING COMPUTER DOES NOT MEAN I AM PLAYING F**KING GAMES A$$HOLE!</RANT>

They all think I don't DO anything, or they think I shouldn't be doing what I have to. Back when I did computer class something would sometimes happen so I call the other tech over, he throws me a screw driver and I take apart the computer in full view of the computer class who are $hiting themselves while the other tech throws me a $100 hard drive. I put it in and throw the screwdriver and hard drive back. Everything works yet they still don't have respect for me!
<IMG SRC="smilies/mad.gif" border="0"> <IMG SRC="smilies/mad.gif" border="0"> <IMG SRC="smilies/mad.gif" border="0"> <IMG SRC="smilies/mad.gif" border="0">