Dell Customer Service Improvement?

Nomas, I get the feeling that you are burning out as a customer service representative. Yes, not a tech, you represent your company to the customer in order to solve problems.

Granted there are lusers in this world that should have been strangled at birth, but then again there are many more who are prepared to learn.

Honest answer to this next question.

Your next customer support request is put through to you. The customer reports "I have a problem, the machine is continually restarting. I have done some troubleshooting and after running a few diagnostics I have come to the conclusion that the ram is faulty."

The voice on the phone is most definitely female.
What is your reaction?

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Originally Posted by NooNoo

The voice on the phone is most definitely female.
What is your reaction?

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Female...sproiiiogggg!

"What's your sigh baby?"

My Girl friend is a great tech... I couldn't care less what gender the person is so long as they help

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Originally Posted by Escape_Driver

My Girl friend is a great tech... I couldn't care less what gender the person is so long as they help

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So as far as girlfriends go, you don't care what gender they are. You're a sick'o man... :eek2:

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Originally Posted by Ya_know

So as far as girlfriends go, you don't care what gender they are. You're a sick'o man... :eek2:

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You so bad ! :grin:

Quote:

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Originally Posted by Ya_know

So as far as girlfriends go, you don't care what gender they are. You're a sick'o man... :eek2:

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This coming from the mans man

Quote:

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Originally Posted by NooNoo

Nomas, I get the feeling that you are burning out as a customer service representative. Yes, not a tech, you represent your company to the customer in order to solve problems.

Granted there are lusers in this world that should have been strangled at birth, but then again there are many more who are prepared to learn.

Honest answer to this next question.

Your next customer support request is put through to you. The customer reports "I have a problem, the machine is continually restarting. I have done some troubleshooting and after running a few diagnostics I have come to the conclusion that the ram is faulty."

The voice on the phone is most definitely female.
What is your reaction?

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I actually had to think about this one for a bit... Ultimately I would say "Great, lets get that memory replaced." End of story. Now, the same call, same female says "My system is always restarting. I want the memory replaced." I would have to question how she came to the conclusion it was the memory and not the...hmm..modem...why not pull that part out of a hat.

I understand your question, and yeah....this job sucks....at first it was awesome...everything was new. If one more Maxtor drive fails, I am gonna freak.