Hey they got a new mouse why not me!!

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April 29th, 2002, 11:20 AM
+Daemon+

Hey they got a new mouse why not me!!

The other day we just got in some more Microsoft intelli mouse (optical)

I gave one to a user which his mouse was thrashed and the buttons didnt work agan. (an old ball mouse)

The next day I get a user in asking if he can get one of the new mice... at this time I already gave the all out to users who really needed them. We only had 8 of the new ones.

Any who this is how it went....

User: Hello, Derrick
Me: Hello, xxxxxxx
User: Do you have anymore of them optic mice?
Me: No, why whats wrong with the one you have?
User: The ball is to hard to push, it hurts my hand. I think I need a optic mouse to cure my hand
Me: Well you will need to send me a remedy request and talk with your supervisor about ordering one.

At this time im thinking to my slef WTF!! just cause his friend next to him got one he comes it bullsh1tting me to get one.

I go over and look at his mouse, it scrolls and moves fine, very smooth nothing wrong with the mouse.

Anywho he gets his supervisor to order him a mouse (its all good) and he gave me a remedy request.

2 days later he comes back to me...

User: Derrick!?
ME: Yes?
User: Is my mouse in yet?
ME: No, they probily havnt ordered it yet, we are not incharged of any purches, go to purcheing to find out the status.
User: Oh, ok

Thing is I work for the County and when somthing is ordered it takes at least 6 months (6 months is fast)

Any who, if he was honest with me I wouldnt be so angry, just say that you wanted the nice fashy mouse. Dont make up an excuse about a medic problem, if this is the case we can goto our saftey supervisors and they can find out the correct mouse for him... Get him the WHALE mouse... this thing is ugly, flat and log, it will also extend out and in to fit the hand. Its a medic mouse.

Though I never sent him to the safteys..
April 29th, 2002, 03:50 PM
Stalemate

You get all kinds...

In my previous position, a tech came back to the office furious because he'd just set up a 19" screen for an employee who had complained about her 15" monitor being too small.

As soon as she got the new one, she complained once again that the characters were still too small. The tech set her up at 800x600 resolution with large characters and left when she exclaimed that "now", she could work properly.

It would have been cheaper to buy glasses...
April 29th, 2002, 04:10 PM
Damned Angel

Had a customer a few years ago come in after buying a new computer to complain that it was not all the same colour biege.

After she went to every dept head she could find on our website contact list, we broke down and gave her a black aptive with a black epson pinter in exchange for her system.

The best part is when she called us for support a few months later. boy was she not happy that we are not authorized to service IBM systems. :D
April 29th, 2002, 05:30 PM
MacGyver

I'm having the same mouse problem at work. Most of the computers in our office are 2-3 years old now, with the original mouse that came with the computer. Even with cleaning, some of them are beginning to get unreliable and kludgy. Everyone wants ME to get them a new one, and my response to them is "Go out and buy a new one of your choosing, and submit the receipt as a company expense."

To date, I am the only one that has bothered to do this. And the company reimbursed me $70 for a new Logitech MouseMan Wheel Optical. Everybody thinks it's cool with the factory installed blue LED, but I don't see anybody else in the office rushing out to buy 'em.
April 29th, 2002, 09:58 PM
Novakain

We mainly use Compaq PC's at our sites, and now they have replaced their older beige Deskpro models with black EVO's, people keep wanting to swap their machines with the newer ones because, they say, their older ones aren't fast enough. Never mind the fact that thier "older" ones are like PIII 933MHz PC's with 256MB of RAM and all they do is run Office etc all day.

One person actually swapped their PC with a Trainee's herself, without telling us, and then complained because the software that she needed wasn't installed on the new PC. :mad:

Some people must think we use asset tags for decoration.
April 30th, 2002, 08:38 AM
+Daemon+

<blockquote>quote:<hr />Originally posted by Novakain:
We mainly use Compaq PC's at our sites, and now they have replaced their older beige Deskpro models with black EVO's, people keep wanting to swap their machines with the newer ones because, they say, their older ones aren't fast enough. Never mind the fact that thier "older" ones are like PIII 933MHz PC's with 256MB of RAM and all they do is run Office etc all day.

One person actually swapped their PC with a Trainee's herself, without telling us, and then complained because the software that she needed wasn't installed on the new PC. :mad:

Some people must think we use asset tags for decoration.<hr /></blockquote>wow, I get this same problem to..

Thing is we still use 150 mhz - p4 1.7ghz

We have about 15 150 mhz in use, 80 300mhz and 500 mhz in use. we have about 35 850 mhz in use and now we just got in 25 p4 1.7 ghz and another 15 coming in.

Most of these people only use there systems for email and complain cause there co-worker has a faster computer.

We still have a 4 486 cpu and a dual 150mhz server running. We have some really old servers.
May 1st, 2002, 04:12 PM
Novakain

Pentium 150MHz PC's? Wow.

Most of our PC's are leased, so the slowest machines we would have on a client's desk would be a PII-450. We've got older machines for basic server's, DP's etc. But it sounds like our clients don't know how lucky they are.
May 3rd, 2002, 02:52 PM
Mr. Pickles

You can give the users the latest and greatest computer and they will still find something to complain about.

I purchased 85 new Netvista Gigahertz desktop machines and they complained because it wasn't black like their old one was and wouldn't match their monitor.

Hehe, they really hated it when I told them they couldn't turn them on their sides like a tower. Or put them on the floor. Hey, not my corporate policy. I just enforce the rules, someone else makes them. :)

But seriously, of all the things users complain about, why is it always the small, petty things?
May 4th, 2002, 08:07 AM
Draggar

Daemon,
Did you keep one mouse for yourself? :D
May 7th, 2002, 08:57 AM
+Daemon+

<blockquote>quote:<hr />Originally posted by Draggar:
Daemon,
Did you keep one mouse for yourself? :D <hr /></blockquote>Oh yeah!!!

Me and 3 other techs :D

How you think I gave out 8 new mice so fast LOL
May 7th, 2002, 09:00 AM
+Daemon+

<blockquote>quote:<hr />Originally posted by Capt. O:
You can give the users the latest and greatest computer and they will still find something to complain about.

I purchased 85 new Netvista Gigahertz desktop machines and they complained because it wasn't black like their old one was and wouldn't match their monitor.

Hehe, they really hated it when I told them they couldn't turn them on their sides like a tower. Or put them on the floor. Hey, not my corporate policy. I just enforce the rules, someone else makes them. :)

But seriously, of all the things users complain about, why is it always the small, petty things?<hr /></blockquote>see thats the thing, they think the machine is theres.

They think they can do what ever they want to it. Thats flase, its the companies.

Thing is all the sections here at my work we give out systems to each section but to get our money we charge each section $25 a system every 3 months

not to bad. But if the user screws up the system like drops the monitor etc.. that section must pay for it.
May 7th, 2002, 02:08 PM
Lycia

WE use Dells, the Optiplex GX150, which comes in two models, a fat tower and a slim desktop which can be set as a tower with a screw on base. Dell is really slow with our orders, so this dept has already hired a person and set them at the desk, then complained when they didn't have a pc...so we had a fat tower pc which is different than the other depts' slims...plus I used a generic mouse and keyboard...this is a loaner...and guess what? They freaked! Why is this one different? Why isn't it the same? Why are the mouse and keyboard not black? Blah blah blah..They finally shut up about it when I told them this was only a loaner, don't get attached, and if they didn't like this one, I can take it away..they almost started to say fine-take it..until I told them we had nothing else to give them until their own pc arrived and they could certainly wait for it..uhm sorry, no I don't know when Dell will ship it.... :rolleyes:
May 7th, 2002, 02:27 PM
PuterGeekGirl

<blockquote>quote:<hr />Originally posted by Capt. O:
You can give the users the latest and greatest computer and they will still find something to complain about.

I purchased 85 new Netvista Gigahertz desktop machines and they complained because it wasn't black like their old one was and wouldn't match their monitor.

Hehe, they really hated it when I told them they couldn't turn them on their sides like a tower. Or put them on the floor. Hey, not my corporate policy. I just enforce the rules, someone else makes them. :)

But seriously, of all the things users complain about, why is it always the small, petty things?<hr /></blockquote>We just got in 75 IBM NetVista's with the 17" viewable screen. 1.8 Ghz processors, 40 gig hdd. People are bitching about them because they won't slide under their over head cabinets...but the REAL kicker...there are some that are mad that they don't have a floppy with them. We are going to order a couple externals to work with them and they are giving us attitude because they will have to come get them.

I'm like H-E-L-L-O..you people are going from a celeron 400 to the above specs and you are bitching about a FLOPPY>?????? :confused: :mad:
May 7th, 2002, 09:36 PM
Novakain

<blockquote>quote:<hr />Originally posted by Lycia:
Dell is really slow with our orders, so this dept has already hired a person and set them at the desk, then complained when they didn't have a pc...so we had a fat tower pc which is different than the other depts' slims...plus I used a generic mouse and keyboard...this is a loaner...and guess what? They freaked!<hr /></blockquote>Were you obliged to provide them with a PC on loan? Even though it's their fault they didn't order a PC on time?
May 8th, 2002, 04:00 AM
Pluto

I have to support around 30 486's @ 66Mhz running Win3.11 and Citrix Thin Client. Users only complain when someone else gets a new PC OR they buy a PC for home use. ("My PC at home ... blah blah blah")
May 8th, 2002, 04:17 AM
Draggar

<blockquote>quote:<hr />Originally posted by Lycia:
WE use Dells, the Optiplex GX150, which comes in two models, <hr /></blockquote>We use those also where I work...

What a POS. :D
May 8th, 2002, 11:22 AM
Packrat

<blockquote>quote:<hr />Originally posted by Novakain:
We mainly use Compaq PC's at our sites, and now they have replaced their older beige Deskpro models with black EVO's, people keep wanting to swap their machines with the newer ones because, they say, their older ones aren't fast enough. Never mind the fact that thier "older" ones are like PIII 933MHz PC's with 256MB of RAM and all they do is run Office etc all day.

One person actually swapped their PC with a Trainee's herself, without telling us, and then complained because the software that she needed wasn't installed on the new PC. :mad:

Some people must think we use asset tags for decoration.<hr /></blockquote>You must work for the same company I do. We have computers made by Digital (company that Compaq bought out) They are Pentium 166mhz with 32MB Ram made in 1996 and we have about 250 of them and I am the only IT person with no backup.
And people wonder why they crash when they have 2 Excel spreadsheets, their email, and Dialer sessions up. We do have a few of those crappy Compaq Ipaqs that have celerons in them, but they suck worse that the 166s. The pride and joys here are 3 Dell Optiplexes with 1ghz cpus in them. Of course everyone wants one of them.
May 8th, 2002, 04:55 PM
SCHTUDE

<blockquote>quote:<hr />Originally posted by Daemon:
 <blockquote>quote:<hr />Originally posted by Novakain:
We mainly use Compaq PC's at our sites, and now they have replaced their older beige Deskpro models with black EVO's, people keep wanting to swap their machines with the newer ones because, they say, their older ones aren't fast enough. Never mind the fact that thier "older" ones are like PIII 933MHz PC's with 256MB of RAM and all they do is run Office etc all day.

One person actually swapped their PC with a Trainee's herself, without telling us, and then complained because the software that she needed wasn't installed on the new PC. :mad:

Some people must think we use asset tags for decoration.<hr /></blockquote>wow, I get this same problem to..

Thing is we still use 150 mhz - p4 1.7ghz

We have about 15 150 mhz in use, 80 300mhz and 500 mhz in use. we have about 35 850 mhz in use and now we just got in 25 p4 1.7 ghz and another 15 coming in.

Most of these people only use there systems for email and complain cause there co-worker has a faster computer.

We still have a 4 486 cpu and a dual 150mhz server running. We have some really old servers.<hr /></blockquote>I'd say we work in the same shop but we still have over 100 P166MMX in use instead of the 150mhz. The new black EVOs do create quite a stir!
May 8th, 2002, 07:28 PM
Novakain

<blockquote>quote:<hr />Originally posted by Packrat:
We have computers made by Digital (company that Compaq bought out) They are Pentium 166mhz with 32MB Ram made in 1996 and we have about 250 of them and I am the only IT person with no backup.
<hr /></blockquote>We're a Digital site from way back. We still have a few de-comissioned Digital venturis FX-2's (P166MHz) and 5133's (P133MHz) floating around. We use them for when people forget to order new PC's in on time etc. We've also got some Prioris 5000 and 6000 servers still in use, as well as a couple of Digital VAX 4000-600 VMS servers (those servers have had less down time in 6 years than the newer UNIX servers bought to replace them have had in 6 months).

I've got a digital PC 3000 sitting on my desk that I use for burning CD's.

They're getting old now, but the FX-2's are one of the few machines that I know of that used SDRAM as standard back when they were new. We use them for when people ask us for a spare PC when they forget to order a new one for a new employee. Since none of our newer systems will run on these, it makes them appreciate the need to be more efficient with ordering new PC's.
May 9th, 2002, 04:30 AM
Outcoded

<blockquote>quote:<hr />Originally posted by Daemon:
User: The ball is to hard to push, it hurts my hand. I think I need a optic mouse to cure my hand
<hr /></blockquote>And the answer to your problem is....

Take the mouse off his system. Start|Settings|Control Panel|Accessibilty Options|Mouse|Use MouseKeys :D
May 9th, 2002, 06:11 PM
Stryfe

That is oh so wrong, Outcoded... I like it. <img src="http://home.attbi.com/~cydog2001/Pictures/Emoticons/devil.gif" alt=" - " />
May 15th, 2002, 10:34 AM
Sol

Outcoded, that's just evil.

I like it. :D