Microsoft anti-piracy???

Had a customer call and say that he was having problems with his home network. He said that he had two machines running WinME and that he had been on the phone with M$ support for a few hours. I was trying to get a history on his problems and his machines and he said that one had been running 95 and the other 98SE. He said that he bought one upgrade and loaded both machines. I pointed out that he is not supposed to do that and he said that the M$ guy said that too, then proceeded to help him for two hours.

Sorry, but I thought that it was odd that they would continue the call.

https://forums.windrivers.com/

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You spend your whole life believing that you're on the right track,
only to discover that you're on the wrong train.

He probably just kept him on the phone so they could get a trace. Feds are on their way!

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[ i N S A N i T Y 2 0 0 0 ]

Or else he was like me if I would ever work for Microsoft.....I wouldn't really give a crap!

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I have no recollection of any set of words, that when grouped together, form a favorite saying!

I'm suprised that MS stayed on the phone , however , I doubt that the Feds are coming...Seems to me it would be counterproductive to MS to sue an individual using a home network setup , publicity , lawyers fees , etc. Have any of you heard of an instance where this did happen ?? I am sure they would go after him if there were a bunch of burned copies distributed to friends , customers , neighbors , ect. but a home network seems kind of a small offence.

Have you read the article on tomshardware about the new anti piracy lock allegely to be in whistler?
I'm sure it'll get cracked but it sounds as though MS piracy, will be harder than ever before.

Yeah, this guy should be dragged naked through broken glass through the streets, The nerve that he would make one copy of a precious Microsoft disk for his home network and "steal" from a little mom and pop shop company such as Microsoft, for crying out loud, Mr. Dill Gates has got to be struggling to make it in the computer business. It's almost like this guy is taking the food right off Bill's table. I think Bill should take it to the streets and start knocking on doors to see everyones Windows Licences, that would be cost effective and everyone would get a nice slap on the hand.

wait, you mean this guy actually got through to somebody on a phone?

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=-iateyourcat-=

Quote:

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<font face="Verdana, Arial, Helvetica, Verdana, Geneva, Arial" size="2">Originally posted by iateyourcat:
wait, you mean this guy actually got through to somebody on a phone?

</font>

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That was quite possibly the greatest reply anyone could make to this thread!

l am surprised the guy stayed on the phone though...granted, if l worked for MS, doing low level tech support, l really wouldn't care...but most companies tape these calls, if only to make sure the phones aren't being used for personal calls. lf a supervisor listened to this guy's call, and found out he helped someone get his pirated software working, he'd be out of a job.

We do NOT tape every call, only for QA. WE DO CARE!!, the goal is customer satisfaction. IT IS NOT LOW LEVEL TECH SUPPORT!! Most of the people you talk to at Microsoft Tech Support are MCSE, or MCP in their field. ALL get extensive training and are tested constantly on the product they support. I get tired of listening of the **** you guys put on Microsoft (my employer). Most of you are using an MS product to get here to bitch.

I do have problems with some of the products as well.

Lighten up a little.

[This message has been edited by DocPC (edited January 12, 2001).]

Go ahead and flame me...........I WORK FOR MICROSOFT!!!

I can take it, I have been had by better than any of you.

Remember, MICROSOFT SUCKS!!!

Quote:

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<font face="Verdana, Arial, Helvetica, Verdana, Geneva, Arial" size="2">Originally posted by DocPC:
We do NOT tape every call, only for QA. WE DO CARE!!, the goal is customer satisfaction. IT IS NOT LOW LEVEL TECH SUPPORT!! Most of the people you talk to at Microsoft Tech Support are MCSE, or MCP</font>

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l'm sorry you misunderstood my post...by "low level support", l didn't mean "low quality"; l meant it was intro-level support for a run-of-the-mill enduser installing WinME, and not an advanced "passed up the ranks" SysAdmin calling about his NT server licenses.

ALL get extensive training and are tested constantly on the product they support.

Too bad the developers don't get the same testing https://forums.windrivers.com/ lts a joke, l'm kidding!!


I get tired of listening of the {edit} you guys put on Microsoft (my employer). Most of you are using an MS product to get here to {edit}.


lts nothing personal, any multi-million dollar company doling out support to millions of users is going to have busy signals and keep you on hold forever. Lighten up a little; and try easing up on the language - there are children reading this board. However, what small amounts of "s**t" we put on Microsoft is fair, and deserved, at least in majority.


ps: Using Linux and Mozilla to post this https://forums.windrivers.com/

Quote:

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<font face="Verdana, Arial, Helvetica, Verdana, Geneva, Arial" size="2">Originally posted by DocPC:
Go ahead and flame me...........I WORK FOR MICROSOFT!!!

I can take it, I have been had by better than any of you.

Remember, MICROSOFT SUCKS!!!</font>

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NO NEED FOR THE LANGUAGE MAN... https://forums.windrivers.com/

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oookay people your all respectable parents...oh except for you marge, you tested positive for crack and PCP

Quote:

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<font face="Verdana, Arial, Helvetica, Verdana, Geneva, Arial" size="2">Originally posted by DocPC:
Go ahead and flame me...........I WORK FOR MICROSOFT!!!

I can take it, I have been had by better than any of you.

Remember, MICROSOFT SUCKS!!!</font>

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Was there a point?... honestly...

Back to the MS phone support guy..
I wouldnt have expected an MS employee to be bothered about someone using one copy of the software, to upgrade two machines, but I certainly cannot imagine him staying on the phone for two hours helping the guy out. I like to think im dedicated, but thats just ridiculous.

But seriously, the point of M$ wanting to have control over the market means that althought the guy has paid for only one copy, it is benefitting them to not *complain* about the other - thats another two machines running "Their" OS <sic> and hence the desktop monopoly comes one step closer. So I'm not 100% sure that they would be that fussed. (Plus compared to the amount of piracy i've seen in the business, at least he BOUGHT one copy :-) Just my opinion.

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To be me, i must have done something very evil in a former life...

[QUOTE]Originally posted by DocPC:
[B]We do NOT tape every call, only for QA. WE DO CARE!!, the goal is customer satisfaction. IT IS NOT LOW LEVEL TECH SUPPORT!! Most of the people you talk to at Microsoft Tech Support are MCSE, or MCP in their field. ALL get extensive training and are tested constantly on the product they support. I get tired of listening of the (snip) you guys put on Microsoft (my employer). Most of you are using an MS product to get here to bitch.

I do have problems with some of the products as well.

Lighten up a little."

DocPc, i think u should lighten up. I also live in CDA and do support for MS, so we probably work in the same building, although your profile says your a "Store Owner/Tech". I do not agree with some of the things you said "Most of the people you talk to at Microsoft Tech Support are MCSE, or MCP in their field. ALL get extensive training and are tested constantly on the product they support." but all i wanted to say was chill out and take a vacation, sounds like u need it. And keep the nasty words to yourself.

ps. And Breakwindows, i took no offense with your post, every large company gets picked on. And our main goal is customer satisfaction, thats probably why the tech helped the guy for 2 hours.

I sincerely doubt you work in the same building as I. I work in a different capacity, as well as having my own store.

I have lightened up, just had to blow off steam. Get tired of hearing the same old complaints time and time again.

I'm curious as to what "capacity" you work, and exactly whom you work for, apparently you claim to work for MS, not that i'm doubting you so don't take it the wrong way, i'm just curious since we live in the same area. https://forums.windrivers.com/

Quote:

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<font face="Verdana, Arial, Helvetica, Verdana, Geneva, Arial" size="2">Originally posted by DocPC:
Go ahead and flame me...........I WORK FOR MICROSOFT!!!

I can take it, I have been had by better than any of you.

Remember, MICROSOFT SUCKS!!!</font>

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The opinions expressed herein are the opinions of the employee and not necessarily those of Microsoft Corp.



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William H. Gates III
CEO, Microsoft, Inc.
One Microsoft Way
Redmond, WA 98052-6399
(425) 882-8080
http://www.microsoft.com

Uh oh, looks like DocPC is in for it now! LOL

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R. Bret Walker, CNE
(I'm not a Master Tech, but I play one on TV)

Wondering what videos to rent this weekend? Check out The People's Reviews, movie reviews written for the people and by the people.

I don't think most know about having to have a license for each machine they own,(how many people actually read the EULA". I think the software vendors should cut a break on the price in those situations. As for the cutting on Microsoft, its just people letting off steam, I get a little bent sometimes but it isn't always MS's fault some times its some other software.

ps Is that really Bill Gates ?

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I've got dreams that aren't paid for