What Frosts Your Cookies?

Why is it that everybody thinks that because we fix computers, everytime a copier jams or a printer needs to be repaired, they call the IS Department?

Then, to really tick me off, they always cop an attitude when I tell them "printer repairs are not performed by IS. It's a whole different animal from computer repairs. We subcontract them out."

Then, the icing on the cake is when they make some comment as to the technical abilities of myself or my colleagues.

That frosts my cookies!

How about anybody else?

Phew, I feel a whole lot better after that rant!

I couldn't agree more with you on this one.

We've had customers throw tantrums because we wouldn't fix their Playstations. WTF????

Yeah, I've had to work on fax machines, line printers, coin sorters, coin wrappers, and deskjet printers. The line printer still doesn't work, and the bookkeepers want to know why. I tell them I have no clue what's wrong with the printer!!

I want chocolate frosting on my cookies and no nuts.

Yep........if it has a CHIP in it...they think we can fix it...welcome to the world of IT. :D

Let them eat phone messages and make them submit their problem in triplicate to the owner of the company then you might fix their printer

I know printers/copiers is not our responsibility, but some of these people cannot even turn on them on. So I would rather they come find me now than let them try to either attempt to fix it, or attempt to find the customer support number on the front of the copier and then try to leave a message that someone could comprehend. So, our policy is "Don't touch it, come get me".

What torques me???? Working on a problem for an hour, only to find out the problem is due to the Networking folks taking something up/down/changing, etc... without letting anyone know...
Example.. users couldn't connect to the internet, so knowing better, I called networking to find out if anything was going on with my network.. they said "nope, everything is fine"...so I start workin'.. workin'.. take a break for a soda, walk by the hub room and low and behold.. there's 3 networking people swapping out my hub!!
(and had been working on the swap for the last 2 hours!)..
whew.. ok.. deep breath..I'm ok now..

Yeah, I got a call from a user once, where he wanted me to program an amort function into his TI-83. I looked at him like he was crazy, shook my head and slowly explained that we don't handle calculator programming.

Ladytech, know what you mean, that happens with our town's ISPs.

Step 1: We sell a customer to the computer, setting it up on the ISP first, testing it, works fine.

Step 2: Customer gets home, internet connection doesn't work.

Step 3: They call ISP. ISP tells them it's our fault. Customer comes back here.

Step 4: We attempt to connect, doesn't work. Troubleshoot for a while. Attempt to download a patch or a new driver, discover OUR internet isn't working. Troubleshoot for a while, phone ISP. ISP's phone message says "We are experiencing an excess of phone calls. Remain on the line and your call should be answered in approximately 15 minutes. If your call is regarding Internet trouble, and you cannot wait, send us an e-mail describing your problem."

Step 5. ROFLMSO.

Step 6. Tell the customer their ISP is a bunch of monkeys that haven't yet evolved to Elbatcho's stage and that there is nothing wrong with the computer.

Step 7. Go post to Windrivers.

:D

what is amort. Almortization?

I hate it when people ask off the wall questions! What do you like best about the HP model blah blah blah. Like you've tried them ALL out or something.

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Originally posted by LagMonster:
I hate it when people ask off the wall questions! What do you like best about the HP model blah blah blah. Like you've tried them ALL out or something.

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Like we really have no life! After working all day at the office and spending a good part of the evening doing phone support for family and friends, I REALLY look forward to relaxing by perusing the 10,000 computer magazines I get monthly, to keep up on every new piece of hardware and software out there so I can answer their dumb-*** questions about the speed of a T1 vs. cable modem vs. DSL etc.........like they would understand in the first place!

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Originally posted by LagMonster:
what is amort. Almortization?

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That's exactly right. The guy was, and from what I have heard, still is a d_ck! That's the other thing that gets me, these low level jack_sses who think they own you, because you provide a service for their department. So they stop you for every single mouse skip and OS hiccup they see, even after hours. Like I have nothing better to do. I tell them to "Kiss my grits."

I get really ticked off when I'm asleep at my desk, and someone has the nerve to wake me up! What, do they think I'm here to WORK or something? :mad: :mad: :mad:

We build custom PC's. What really pisses me off is when a customer gets their PC home and installs all their "borrowed" software and the machine starts acting up and they call and tell us we sell inferior equipment.

I wind up having to unjam the copier and the laser printers here all the time.

And nobody seems to know how to replace the bloody toner carts in the laser printer. Some people just keep printing until the paper comes out white, THEN they ask about replacing the toner. Duh!

I know what frosts my butt...a snow cone about that high (puts hand by waist)... :)

OK so I got it from a movie.

have to agree with the lot of u. Only I really do know how to fix photocopiers. did it for two years,

If it's got buttons or a display on it ..... it MUST be an IT problem.....d*mm coffee machine......Buttons and Display.......get yourselves a kettle :mad: :mad: :mad:

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Originally posted by Captain Packrat:
I wind up having to unjam the copier and the laser printers here all the time.

And nobody seems to know how to replace the bloody toner carts in the laser printer. Some people just keep printing until the paper comes out white, THEN they ask about replacing the toner. Duh!

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and they even don't change the paper - when it's off, it's off ... like at my first job ... and because I was the IT guy I had to carry the equipment around when moving(showing them my tongue and more behind their backs).

Higg, I don't mind moving PC hardware around. They are to call IS so we can make sure it is installed correctly, (surge protector, no phone line in the nic, etc). I tell my (l)users that if they break something its there butt, if I break something I'll take care of it.

What realy frosts my cookies is now us IS people must fill out a sheet of paper everytime we visit a machine, informing the user of exactly what we did and how this may or may not effect ther use of the machine. These aren't there computers! They are the companys. I am incharge of maintaining these machines, I don't need the extra hastle! I'm just going to be honist from now on!
I will put "removed dirty e-mail jokes from your desktop" and "deleted all cookies from TeenLust.com" etc. that will fix there boat!

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Originally posted by TheoneDKS:
Higg, I don't mind moving PC hardware around. They are to call IS so we can make sure it is installed correctly, (surge protector, no phone line in the nic, etc). I tell my (l)users that if they break something its there butt, if I break something I'll take care of it.

What realy frosts my cookies is now us IS people must fill out a sheet of paper everytime we visit a machine, informing the user of exactly what we did and how this may or may not effect ther use of the machine. These aren't there computers! They are the companys. I am incharge of maintaining these machines, I don't need the extra hastle! I'm just going to be honist from now on!
I will put "removed dirty e-mail jokes from your desktop" and "deleted all cookies from TeenLust.com" etc. that will fix there boat!

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Go fer it dude!!!! I once worked for a guy that made me write down when I left the office, when I arrived at the client's, when I actually sat down to do the work, when I wiped my.....oh, sorry...not that one heh heh, it just seemed like it...you get the point. I agree someone is going paperwork nutz! If they won't back off on the requirement, then give them exactly what they ask for! :D

Also make sure you CC their supervisor. :D :D :D :D :D :D :D If not for the added enjoyment, then just for the added paper load in his inbox.

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Originally posted by TheoneDKS:
I will put "removed dirty e-mail jokes from your desktop" and "deleted all cookies from TeenLust.com" etc. that will fix their boat!

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The very same thing happened to me yesterday afternoon while on my break. Minding my own business someone comes up to me and asks if I can fix the clock in the staff room, because it was 20 minutes slow....

Really, I thought my pants would never dry!

I replied - Since when has the IT dept been responsible for replacing batteries in wallclocks???

Just because we have toolbox, people assume that we can fix anything.

i had one D.H. customer say: "if you were any sort of tv engineer you'd have spotted the TV card was faulty...." :confused:

one guy i know had one of these hand held things, to record everything:
u'know the sort of thing......

10:02 to 10:05 take a leak

yeah, no kidding :o

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Originally posted by The Cobra:
I get really ticked off when I'm asleep at my desk, and someone has the nerve to wake me up! What, do they think I'm here to WORK or something? :mad: :mad: :mad:

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I hate it when someone has the nerve to bother me while i am trying to get frosted cookies.

Two things really piss me off.

1. the comment "I didnt get a windows 98 CD with my computer" (and we have them sign papers saying they got the copy of win98)

2. Customer calls in an out of house call, something simple...like set up internet. When you get there they say "while you're here...." and have you do 30 other things that you're not prepaired for.

The vague "nothing works" comment from employees who consider this a standard for reporting computer problems.

I work in a hospital. This type of situation CANNOT be allowed to wait.

So I rush on over thinking the entire network is regurgitating only to find out that they forgot to log into the system. :mad:

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Originally posted by Kyr0n:

2. Customer calls in an out of house call, something simple...like set up internet. When you get there they say "while you're here...." and have you do 30 other things that you're not prepaired for.

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That and when someone comes up with an add and say, "the one I am thinking about looks just like this is it a good one?" like each computer that comes out is in a different case.

"I didn't change anything. It just...stopped working."


Then they tell you, the next day, that they remember changing something...AAAAH!

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Originally posted by LPetrarca:
Why is it that everybody thinks that because we fix computers, everytime a copier jams or a printer needs to be repaired, they call the IS Department?

Then, to really tick me off, they always cop an attitude when I tell them "printer repairs are not performed by IS. It's a whole different animal from computer repairs. We subcontract them out."

Then, the icing on the cake is when they make some comment as to the technical abilities of myself or my colleagues.

That frosts my cookies!

How about anybody else?

Phew, I feel a whole lot better after that rant!

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The IS department may not FIX printers and copiers, but in many companies I would think it would be the responsibility of the IS department to call whomever does fix these things--somebodies gotta do it!!

I get this call several times a month from users on a WinNT network with many, many, different types of apps and possible systems they can connect to:
User: The system is f@#$ed!
Me: What exactly is happening now?
User: Nothing works!
Me: What specifically is not working?
User: I can't use Netscape(or something else)...
Me: What's wrong with Netscape?
User: There is nothing in it.
Me: Type this URL ...http://whatever..
User: Hey, it's now working!
The user had his hompage set to nothing.

I find if the smallest thing is not working on their computer then "The System is f@#$ed" is their answer to what is wrong.

What frosts my cookies is when someone asks me to change the toner cartridge in the printer for them. This means I have to get up out of my chair, walk all the way down to where ever they are, and then change the toner for them,... Even though the printer is sitting right next to them and they could easily do it themselves.

What torques me up? Sending an urgent message or e-mail for help then getting up and going to lunch, home or something else more "important."

The other one is the ones that think I know how to operate every piece of software ever written! Even the ones that were written in house by somebody that will only tell you enough for you to send the ticket his/ her way to fix anyway. That torques me up as well. God is all knowing, I'm just human.