Bet you've never seen this !!

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November 26th, 2000, 02:19 PM
Paul Cunningham

Bet you've never seen this !!

Ok,

customers modem won't dial out, says no dial tone. Suspect thunderstorm damage, replace modem and the flipping thing still won't dial out.

Start suspecting the phone line so disconnect his phone/fax. No difference. comes up with no dial tone.

Try it on three different IRQ's,untick wait for dial tone.. still no difference.

plug the phone/fax back in. Just out of curiosity, lift the handset on the fax up and listen to what goes on when I click connect. Bugger me, the modem dials out properly, connects etc. Until I replace the handset.

So, he can get on the net by pressing the off hook button on his fax and then connecting but not normally.

HELP !!!!!!!!!!

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November 26th, 2000, 09:36 PM
CyberTech

Huh????

Did you say that you tried dialling out with the fax machine unplugged?

For these types of problems I like to carry a small phone handset. Unplug everything else from the line, and try dialing with the phone handset. If this fails, it must be a problem with the line; otherwise it'll be the modem.
November 27th, 2000, 03:41 AM
Paul Cunningham

Yes, I hace tried with the fax unplugged, and the phone uplugged. Then it's no dial tone time from the modem.The fax and the phone work normally. The Modem only connects when the fax handset is off hook https://forums.windrivers.com/

This is a new modem, I'm wondering if something in the PCI bus is knackered.

One thing I forgot to say, when I first put the modem in, I used the bottom (Of 3) Pci slot, when it was like this the machine wouldn't boot hanging at the verifying DMI part of the BIOS. Now it's in the top slot.

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[This message has been edited by paul cunningham (edited November 27, 2000).]

[This message has been edited by paul cunningham (edited November 27, 2000).]
November 28th, 2000, 03:05 AM
Paul Cunningham

Just thought I'd bump myself to the top of the list https://forums.windrivers.com/

I really need help with this one !!

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feel free to comment on my website. http://www.bytesback.fsbusiness.co.uk
November 28th, 2000, 03:56 AM
AlienDyne

Paul,
I'm pretty sure you've done this already, but have you tried to add "ATX3" under modem's "Extra Settings"?

Just a thought...

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"Matter is passive. In spite of its power, it can't be controlled without the human mind." Sokrates

My Hardware Info, Hardware Media and Computer History page
November 28th, 2000, 09:27 AM
Paul Cunningham

AlienDyne,

It's ages since I've had to use AT commands ! Remind me what this does again would you ?

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feel free to comment on my website. http://www.bytesback.fsbusiness.co.uk
November 28th, 2000, 01:13 PM
bdunn

I forget what command but I've seen this problem before the answer was to command the modem to dial without waiting. The tone was there but for some reason or another it wasn't being detected. Maybe at least in my case it was because cheap winmodems suck.
November 28th, 2000, 01:46 PM
kornesque

quick question...did the modem ever work with that setup?
-drew

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I just don't understand stop signs...aren't vehicles made to, well...GO???
November 29th, 2000, 03:51 AM
AlienDyne

Quote:

Originally posted by paul cunningham:
AlienDyne,

It's ages since I've had to use AT commands ! Remind me what this does again would you ?

Paul,
Go to Control Panel-->Modems and choose "Properties", then "Connection" and then "Advanced".
Put ATX3 on "Extra Settings".
It should work!

Good luck.

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"Matter is passive. In spite of its power, it can't be controlled without the human mind." Sokrates

My Hardware Info, Hardware Media and Computer History page
November 29th, 2000, 04:07 AM
Gabriel

A long Shot
do you have "Call Parking" or even Voice Mail Service on this line?
I had the problem with MY USR modem when i moved appartment, it seems that Voice mail Service has their Tone Quite Twisted from the Regular "Ready to Dial" tone.
Anyway in my case the modem worked Perfectly after i called my PSTN service and asked them to disable any "sophisticated" services over my line.

It worth Trying...
November 29th, 2000, 04:20 AM
Gabriel

Quote:

Originally posted by paul cunningham:
AlienDyne,

It's ages since I've had to use AT commands ! Remind me what this does again would you ?

Goto: http://plumeria.vmth.ucdavis.edu/inf...ppp/hayes.html

ATX3 => Usually adds both busy signal and dial tone detection

to AlienDyne -> i meant no harm... https://forums.windrivers.com/
November 29th, 2000, 04:28 AM
Gabriel

Quote:

Originally posted by AlienDyne:
Paul,
Go to Control Panel-->Modems and choose "Properties", then "Connection" and then "Advanced".
Put ATX3 on "Extra Settings".
It should work!

Good luck.

AlienDyne -> Do u know of a dos utility to Submit AT commands to the modem (of course i reckon Terminal Programs but i am looking for simplier things...
November 29th, 2000, 06:30 AM
AlienDyne

Gabriel,

I checked the link. Yep, it seems like ATX3 adds a busy tone signal detection, but not dial tone detection.
I use this command every single time I have problems about dial tone detection and it works fine!
Paul just has to try it.

About the DOS utility.
I believe, BitCOM does it. It's an old DOS utility that sends faxes and emulates terminals. I'm not sure about the name BitCOM, but I remember it was made by the Cheyenne. The same company that makes BitWare for Windows.

Hope this helps...

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"Matter is passive. In spite of its power, it can't be controlled without the human mind." Sokrates

My Hardware Info, Hardware Media and Computer History page
November 29th, 2000, 06:34 AM
Paul Cunningham

AlienDyne

I'll give this a try !!

Thanks for the help everyone.
December 4th, 2000, 11:12 AM
drewber

This may seem kinda strange but hear me outi had a simmilar problem with a Winmodem on a VIA mb, i downloaded the VIA 4 in 1 Driver version 4.23 and it allowed me to dial out after the irq remapper was installed, you may want to check and see if the motherboard uses a VIA chipset

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hmm win 98 command prompt
lets try c:\>/con/con
illegal what?
echo label c: cursed >>c:\autoexec.bat
December 5th, 2000, 02:53 AM
Paul Cunningham

Sorry people, None of that worked. But now we have the case of the dissapearing CD rom. Now this was caused by the power supply, swapped it for another, and lo and behold the modem dials out !!

Thanks for your help.

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feel free to comment on my website. http://www.bytesback.fsbusiness.co.uk
December 5th, 2000, 09:20 AM
pga

I have seen this at least 30 times before, however it has been quite some time (years even).

Quick question on the telephone cable that you are using: Is it a 2 contact (1 line) or 4 contact (2 line) cable? And are you using a surge protector?

The reason I ask is that I think the problem was corrected by using a phone line with 2 contacts. I think we had a problem with the phone cables with 4 contacts crossing over with come surge protectors and the only way the modem would work was the way you mentioned (by lifting the receiver).

[This message has been edited by pga (edited December 05, 2000).]