Bios doesnt recognize the mouse?

Working on an HP6640c,The problem is the bios does not see the mouse,tried every configuration that can be done in the bios,extracted a new copy of msmouse.vxd,tried to delete and reinstall com port 1,and the mouse ,checked every setting,the funny thing is the computer recognizes my shop mouse which is hooked up to a multi port switch .Ive tried different mice,scanned for viruses,no luck,even reinstalled windows(98se).Went to hp's website to tried to upgrade the bios,none are available. What is the solution to this problem????

Do something simple.
Check if the mouse is working under DOS. You'll need DOS mouse drivers to do that.

Does the mouse work in windows?
Usually you dont need to use the mouse in the BIOS, so no matter how many BIOS updates you apply it isnt going to change that.

Sorry if i have misunderstood the question.

Only my shop mouse works on this computer,yes in windows,but no other mouse works with it..all mice are ps2 connection,and works fine on other computers.my shop mouse is connected to a multi port switch which is powered.I have even tried a serial mouse..no luck.If my shop mouse didnt work
I would surely think the ps2 port was bad,,
what else could it be?
I have also noticed At bootup the bios Initializes my shop mouse,but not the others.

so neither the com ports or the ps2 ports are picking up these mice? thats a wierd one man, sounds like the controller cant power the devices, as you say the mouse that is powered works, possibly a mother board fault here.
good luck.

Tried the offending rodent on a different pooter?

Tried the mouse that DOESN'T work under DOS??

[quote]Originally posted by AlienDyne:
<strong>Tried the mouse that DOESN'T work under DOS??</strong><hr></blockquote>
:) ;)

Have you tried a mouse that doesn't work through your shop's powered KVM switch?
does the mainboard give the mouse the necessary +12v and +5v lines it needs?
Try an optical mouse and see if it lights up when the computer's turned on

Have you tried your shop mouse that works on the kvm plugged directly into the pc, instead of into the kvm?

yes,tried the mouse without kvm...doesnt work.
still stuck.Im about to try the system restore without the format with the recovery disk,I'll let you know what happens........

no luck on the system restore,tried a different power supply also, and a different hard drive..a serial mouse will work only if it gets pluged in after windows loads?????

Does this hp not have a usb port on it???

If you are still having problems with a possible faulty mouse port and the serial ports, then use a usb mouse to see if that works. If that works for you and yet the computer owner doesn't want that, then you might be stuck to installing an isa or pci serial port card and disable the com ports and ps/2 mouse port in the hp bios.

Your options are limited for this system.
Maybe the owner might want a different computer.

probably best off seeing weather the machine is under warrenty and getting a replacment board from HP. it might be worth a shot.

don;t get your head messed up with a lousy mouse.
just buy a simple USB mouse - they work perfectly.

[quote]Originally posted by Gabriel:
<strong>don;t get your head messed up with a lousy mouse.
just buy a simple USB mouse - they work perfectly.</strong><hr></blockquote>

Right on man! Just how many hours are you going to be able to charge for this, as opposed to what you have invested? If USB works, and MoBo is not under warranty, tell the customer this is a viable solution, charge him for one hour, and the mouse, and get it out as fast as possible.

"if it works, don't fix it".

[quote]Originally posted by Gabriel:
<strong>don;t get your head messed up with a lousy mouse.
just buy a simple USB mouse - they work perfectly.</strong><hr></blockquote>

But that's not fixing the problem, just the symptoms.

[quote]Originally posted by Outcoded:
<strong>

But that's not fixing the problem, just the symptoms.</strong><hr></blockquote>


Ok, but without the symptom, where is the problem…

If this is a store environment, you have to charge for your time. Let's be realistic, if you spend 4 hours or more on a PC, you should get paid for it. However, if the customer is asked to pay 4+ hours, and replace the MoBo, there has to be good reason. Or, as a second offer, the option to skip the MoBo but use the USB from now on, charge 1 hour for the diagnostic, you may be losing money, but saving a customer. This is not a “band aid” approach, this is how things get done, and everyone is happy.

Think about the options, a $150 (estimated) motherboard, plus 4 hours for troubleshooting and installation (remember that he even restored the OS during diagnostics). Even at a fair hourly rate you are talking about $350 plus tax. This PC shows up on HP’s web site as having an AMD K6-2 500mhz processor. That PC isn’t even worth $250 right now.

If USB works, it is a way out for everyone! Save the dude some money and you will see him again!

had this problem check in the reg right after the mouse load. you will find lines of code there that don't belong. not sure how it happens but removing it solves the problem.

I'm with Garad RMA the board back to HP or at least get HP on the phone and get their take on the issue.

As far as spending four or more hours on the system troubleshooting the problem that's legit, just write in the work order all the steps you had to take to resolve the problem.

the usb port is not working either.....
the serial,and the keyboard port works.

The computer has left the shop with a list of all trouble shooting steps that have been taken.the bottom line is he paid my flat rate fee of $129.97
and told him that is was the board.gave him a work around to his problem and that was ,I gave him a serial port mouse..He was very appreciative for all the extra time spent.I want to thank all who spent time on this topic,because it gave me the security of knowing that I did everything that could be done before telling the customer its the mother board..There are too many techs out there who quickly change out parts without really tryng to figure out if the part is bad or not.There are alot of combinations and solutions to computer problems,,The more I learn the more I forget,this is what I love about the tech to tech measage board ....

[quote]Originally posted by Ya_know:
<strong>


Ok, but without the symptom, where is the problem…

If this is a store environment, you have to charge for your time. Let's be realistic, if you spend 4 hours or more on a PC, you should get paid for it. However, if the customer is asked to pay 4+ hours, and replace the MoBo, there has to be good reason. Or, as a second offer, the option to skip the MoBo but use the USB from now on, charge 1 hour for the diagnostic, you may be losing money, but saving a customer. This is not a “band aid” approach, this is how things get done, and everyone is happy.

Think about the options, a $150 (estimated) motherboard, plus 4 hours for troubleshooting and installation (remember that he even restored the OS during diagnostics). Even at a fair hourly rate you are talking about $350 plus tax. This PC shows up on HP’s web site as having an AMD K6-2 500mhz processor. That PC isn’t even worth $250 right now.

If USB works, it is a way out for everyone! Save the dude some money and you will see him again!</strong><hr></blockquote>

I just love they way you are thinking...
:o
But as I read more and more I see that USB is not working either...
The Mobo is haunted by some mistrious ghosts...

LOL!! (Sorry I couldn't help not laughing...).

Gabriel

[quote]Originally posted by Gabriel:
<strong>

I just love they way you are thinking...
:o

Gabriel</strong><hr></blockquote>

:D :D :D

I worked in a store for about 9 months when I was starting out in the industry. I was a terrible salesman, because I had trouble talking someone into spending unnecessary money; I think like a customer who doesn't want to be ripped off. ;)

[quote]Originally posted by Ya_know:
<strong>

:D :D :D

I worked in a store for about 9 months when I was starting out in the industry. I was a terrible salesman, because I had trouble talking someone into spending unnecessary money; I think like a customer who doesn't want to be ripped off. ;) </strong><hr></blockquote>

Man, can I relate to that!!!! At least our attitude makes for very loyal customers.... :D :D

I agree with Gabriel
could be a lousy mouse

Lets see the symptoms:
Mouse works through KVM switch.
Mouse directly hooked up does not work.
What else:
KVM switch supplies necessary +5 volt supply to mouse.
Motherboard does not.
What's wrong?
Fuse or choke blown on motherboard.
Use your ohm meter to trace it.
Pico fuses are $1.00 or less a piece. Usually uses a three amp fuse.Usually blown by electostatic lockup.