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We recently started building decent amount of PC and want to outsource the tech support. I tried getting in-touch with askdrtech, but was never able to get an account sales person on the phone! Does anyone know of a good company that provides third party tech support?
You can call Joe Phillips at Computer Tech in Atlanta, GA. 678-380-4714 Direct.
He can hook you up with a nation wide company that does voice support. They sell by the seat and I think you need to be buying at least 100 seats before they would consider selling you their service. They also can arrange onsite hardware support if you need it.
Joe's a good guy.
What do you mean by "seats"? <img src="confused.gif" border="0">
My partner is calling him now :) Thanks. I'll let you know who it goes.
Anyother companies you guys know of?
I work for a company called Convergys. They outsource to everyone and are international.. Some contracts have included NetZero, RoadRunner, MS XP OS support.
Do they provide PC Tech support. I didn't see anything on their website.
[quote]Originally posted by AlleyCat:
<strong>Do they provide PC Tech support. I didn't see anything on their website.</strong><hr></blockquote>
the call centres i know about don't, but you'd have to get in contact with them to find out for sure
Every user they support is a "seat". They charge by seat. I should get myself a 900 number and start doing tech support :D
you could contact Alorica. They do tech support for askdrtech, PriorityOne, Packard Bell, NEC, Emachines, US robotics among a few others. If you'd like I can get you in contact with them.
sorry forgot to mention something... They don't have a seat minimum that I am aware of. Some of the accounts only have about 10 people on them. Also, they obviously do both hardware and software support.
Call me.
I work for a company in san francisco, all we do is outsourced, on-site and over the phone tech support. We also charge very reasonable prices. (415) 775-6103 ext. 113
John
[quote]Originally posted by iateyourcat:
<strong>Every user they support is a "seat". They charge by seat. I should get myself a 900 number and start doing tech support :D </strong><hr></blockquote>
Spoke to Joe. He is having one one his techs call me to see what they can do for us. Thanks. Also tell him you sent me. I told him I got his name from this forum and you, but don't know your real name
Bryan
[quote]Originally posted by kitsune:
<strong>sorry forgot to mention something... They don't have a seat minimum that I am aware of. Some of the accounts only have about 10 people on them. Also, they obviously do both hardware and software support.</strong><hr></blockquote>
Cool. could you get me the number?
Thanks
[quote]Originally posted by jmani:
<strong>Call me.
I work for a company in san francisco, all we do is outsourced, on-site and over the phone tech support. We also charge very reasonable prices. (415) 775-6103 ext. 113
John</strong><hr></blockquote>
[quote]Originally posted by jmani:
<strong>Call me.
I work for a company in san francisco, all we do is outsourced, on-site and over the phone tech support. We also charge very reasonable prices. (415) 775-6103 ext. 113
John</strong><hr></blockquote>
I'll call you tomorrow
I will have to get the phone number for you. In the meantime you can take a look around the website... <a href="http://www.alorica.com" target="_blank">www.alorica.com</a> The part that would probably interest the most is under services and solutions then managed services. They have email contacts there as well. At the latest I should have the number for you tomorrow.
Thanks kitsune. All of you have been a great help. I love this forum!!!!