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A few months ago I expanded my services to include onsite. Lately I have been getting requests for service contracts, maintenance agreements etc. Do any of you have a basic contract (wording) that you would be willing to share?
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Got a customer problem? Remember, the old proverb "walk a mile in another man's shoes"
At least you will be a mile away when they start complaining.
We do a lot of contracts, whats your email addy?, I'll send you a sample of the page we use https://forums.windrivers.com/
Cheerio.
Cameron Jones
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Its like shooting fish in a barrel, in the head, at point blank range, with an elephant gun.
Thanks!!
[email protected]
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Got a customer problem? Remember, the old proverb "walk a mile in another man's shoes"
At least you will be a mile away when they start complaining.
If ya could send to [email protected] I'd be gratefull as well. TIA. I too am thinking of doing the same as protechpc.
Just curious.. What kinda pricing do u guys have for service contracts? So i could get a ballpark figure to base my pricing on.
[This message has been edited by Sorry_I_Win (edited March 19, 2001).]
Mr. Cabbage (Or may I call you Evil?)
If it isn't too much of a problem, could you forward me the service contracts at your leisure to [email protected]. Thanks. I used to do service for IBM and they were charging 170.00 per hours w/ out a contract and I think I can do as well for 75.00 per hour (door to door)
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"Don't Believe the Hype !!"
Public Enemy
YIKES!! I've created a monster!!!
Most of the rates that I have seen are running about $55 to $65 per hour for onsite residential and $85 to $125 hour for onsite business.
My rates are $65 home, and $85 business (basic). $85 per for business, includes anything except networking or server issues.
Any server/networking (server application with hubs and routers and such) is at least $100 per hour.
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Got a customer problem? Remember, the old proverb "walk a mile in another man's shoes"
At least you will be a mile away when they start complaining.
Wow!Protechpc
that's expensive but your in a big city Right?
I charge $25-$50 per call in a city with about 30 000 people. Not much driving for me.
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Wouldn't it be nice if the Customer couldn't talk?
We charge between $70-$90 per hour, plus taxes and call out. That is in Australian $$ too.
I will forward that contract as soon as I lay my hands on it https://forums.windrivers.com/
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Its like shooting fish in a barrel, in the head, at point blank range, with an elephant gun.
Expensive is a relative term I suppose. We service the South FLA area - West Palm, Fort Lauderdale, and Miami. In truth, our rates are competitive, if not less than the others in this area.Quote:
<font face="Verdana, Arial" size="2">Originally posted by dlagace:
Wow!Protechpc
that's expensive but your in a big city Right?
I charge $25-$50 per call in a city with about 30 000 people. Not much driving for me.
</font>
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Got a customer problem? Remember, the old proverb "walk a mile in another man's shoes"
At least you will be a mile away when they start complaining.
Here's another thought. When you receive a call from a prospective customer, do you require some type of an agreement to be signed? Or do you simply say "we will be right out" fix the problem and hand them an invoice?
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Got a customer problem? Remember, the old proverb "walk a mile in another man's shoes"
At least you will be a mile away when they start complaining.
Is it too late to ask for a sample copy of that service contract? I'm trying to draw one up now, and I'd like to get some clues on where to begin.
Thanks!
Tim - [email protected]
I'de also like to take a look at any and all service contracts any of you might have already as I'm in the middle of drafting some for our company as well.
Thanx in advance.
[email protected]
<cough>
Err.. me too guys if anyone's got one hanging about. Trying to build up the commercial side over the residential calls at the moment and want to use contracts as part of this.
Cheers.
[email protected]
emailed to you.
could you send them to me too
[email protected]