Mistake or not they should give us the card for $129.99 anyway!! I have got a friend of mine who is a lawyer, he is going to have some fun whit this :cool:
He told me that: if you advertise something, it doesn't matter if it was by mistake or not, the ad counts. If you ordered before the change of price, you must be eegible for the deal.
Let's kick Bestbuy's butt!!!! :mad:
Dude, not gonna work. They have disclaimers all over their site protecting against things like that. Your "lawyer" friend should know that right off the bat.
At the bottom of most every add run, in the little print section. There is usually a statement about not being liable for misprints, that clears them of any legalities......Good Luck with it
[quote]Originally posted by cc_penguin:
<strong>At the bottom of most every add run, in the little print section. There is usually a statement about not being liable for misprints, that clears them of any legalities......Good Luck with it</strong><hr></blockquote>
I would think that would apply when the "printing press" would add mistakes by accident. If they put in that price has a mistake (and not a typo) then i could see it applying
[quote]Online prices and selection may vary from our retail stores.
Prices and offers are subject to change.
<hr></blockquote>
This statement at the bottom of their page, releases them from any legalites.....
Yes subject to change...here is what I got...
Dear Best Buy Customer,
Thank you for your recent graphics card order.
A recent systems error on our web site allowed you to
purchase the VisionTek GeForce4 Ti 4600 Graphics Card at $129.99. The actual
price for this item is $399.99. Due to the nature of this error, we have
canceled your order for this item. We apologize for any disappointment this
cancellation may cause.
We would like to inform you that the error has been fixed,
and if you are still interested in ordering this product, please visit
<a href="http://www.bestbuy.com/ComputersPeripherals/details.asp?e=11099619&m=488&cat" target="_blank">http://www.bestbuy.com/ComputersPeripherals/details.asp?e=11099619&m=488&cat</a>
=521&scat=522
<http://www.bestbuy.com/ComputersPeripherals/details.asp?e=11099619&m=488&ca
t=521&scat=522> to place your order again. This card is available as a
special pre-order. It will begin shipping on 3/4/2002.
Thank you for your understanding. Please do not hesitate to
contact us with any questions or concerns.
Best wishes from Best Buy,
The Customer Care Team
My question is...Why are we responsible for THEIR ERROR?
I'm sorry, But you guys are fools if you think a company is just going to say "Here ya go! Yep we made the mistake! Here's a $400 card we're going to give you for $130!!"
That's like going to Mercedes and trying to buy the $50,000 car for $5,000 cause they left off an "0". You'd get your @$$ laughed off the lot.
[quote]Originally posted by Lycia:
<strong>I'm sorry, But you guys are fools if you think a company is just going to say "Here ya go! Yep we made the mistake! Here's a $400 card we're going to give you for $130!!"
That's like going to Mercedes and trying to buy the $50,000 car for $5,000 cause they left off an "0". You'd get your @$$ laughed off the lot.</strong><hr></blockquote>
I can understand the "I am a turd and left off the Zero, or the decimal point is in the wrong place." The price that they had advertised is no where close to the price they wanted to sell it for. I don't really expect to get the cards but I do expect to get something for their mistake.
Survival of the fastest.
I think that Best Buy should honor the error. I mean, both companies are still making money even at 129.00.
Anyhow.. those dumb ads probably go through a couple of screens before putting on the site, why didn't some techie catch it? I mean, anyone doing a site for a company like Best Buy probably knows what a GeForce 4 card will go for, and if they have really dumb people working for them then they need to fire them, honor the orders and get on with life.
Heck, if I were you guys that ordered one, I would check your CC and make sure they didn't charge you the 399 price.
Just a thought
:D
[quote]Originally posted by Prometheus:
<strong>Mistake or not they should give us the card for $129.99 anyway!! I have got a friend of mine who is a lawyer, he is going to have some fun whit this :cool:
He told me that: if you advertise something, it doesn't matter if it was by mistake or not, the ad counts. If you ordered before the change of price, you must be eegible for the deal.
Let's kick Bestbuy's butt!!!! :mad: </strong><hr></blockquote>
Not going to happen. No way No how.
[quote]Originally posted by dir/:
<strong>I think that Best Buy should honor the error. I mean, both companies are still making money even at 129.00.
Anyhow.. those dumb ads probably go through a couple of screens before putting on the site, why didn't some techie catch it? I mean, anyone doing a site for a company like Best Buy probably knows what a GeForce 4 card will go for, and if they have really dumb people working for them then they need to fire them, honor the orders and get on with life.
Heck, if I were you guys that ordered one, I would check your CC and make sure they didn't charge you the 399 price.
Just a thought
:D </strong><hr></blockquote>
I ordered 4. I imagine I should be the most angry out of anyone here... but I'm not. I knew it was just a matter of time before it was canceled but figured I'd give it a try. And, no, they didn't charge me for it. Not at the original or correct price. People should no better as to not get angry when the order gets canceled. How would you feel if you were running a company and had to take that great of a loss for, probably, 1000+ orders. Not too good I imagine.
Well...I will let you gus know how this goes. I guess this friend of mine is not the 1st time that deals with such a thing and he is 100% sure he can do something. Since I am not paying....I will let hig do it.
Dude,
Been there done that. All you are going to do is end up wasting your time. Best Buy has it's own legal department. How do you fight that?
here's an easy way, walk in the store with a long trench coat, put the video card in the trench coat and walk out.
:D :p :D
hehehehehe
MWHAHHAAHAHAHHAHAHAH
If you had your order canceled join in here.
<a href="http://hypothermia.gamershardware.com/" target="_blank">http://hypothermia.gamershardware.com/</a>
Other errors in the news that the company settled out of court to the favor of the customer.
<a href="http://news.com.com/2100-1017-247071.html?legacy=cnet" target="_blank">http://news.com.com/2100-1017-247071.html?legacy=cnet</a>
I don't think this thread has anything to do with a hot deal. I think it's time we wrap this rant up.
[quote]Originally posted by Poseidon:
<strong>
Not going to happen. No way No how.</strong><hr></blockquote>
I am talking to the editor for our paper..they might do a story on it. (Our paper is from the same town as BestBuys corporate office!).
My ultimate goal is that Best Buy will conceede like Kodak did.
[quote]Originally posted by Sheriff Q:
<strong>I don't think this thread has anything to do with a hot deal. I think it's time we wrap this rant up.</strong><hr></blockquote>
Hey Q, If we need can we move this to another forum? I really want to keep up with others that had their orders canceled. Thanks
[quote]Originally posted by TheLow1:
<strong>If you had your order canceled join in here.
<a href="http://hypothermia.gamershardware.com/" target="_blank">http://hypothermia.gamershardware.com/</a>
Other errors in the news that the company settled out of court to the favor of the customer.
<a href="http://news.com.com/2100-1017-247071.html?legacy=cnet" target="_blank">http://news.com.com/2100-1017-247071.html?legacy=cnet</a></strong><hr></blockquote>
Well maybe I was wrong. There might be chance afterall. Who would figure?
Sherrif - please don't close this thread - it is very interesting to read. If it cannot exist her,e please send it to the tech lounge o tech tales.
Now, I'm wondering, what if Best Buy had put this price in their catalog / flyer? What if the units themselves were marked with the $129.99 price tag?
If Best Buy does price matching, what if someone came in with that web page printed out and had them price match it? Would they contact the customer and say 'Hey, we're going to charge you an extra $270 because we goofed up.
By law, no matter what diclaimers they had, would have to honor that price. That federal law here in the US and if they do not honor it, that is concidered false advertisement, which is also against federal law.
Giving the thousands of people who ordered it $30 off is too litte, too late.
I smell a class action lawsuit coming, and Best Buy is going to get severly hurt form this. I'm not talking about even if they give everyone the $270 off (1800 people ordered it according to one of the links on this thread * $270 per incident is $486,000US. Half a milion dollars is a hard hit for a corperation like that, but wouldn't have many long tern effects on them. Itsa thew customer trust that they'll lose form all this.
I just wigged thu this thread ,,,,BUT kodak (UK) put up some cameras at £129.00 instead of £399.00 , on there website .,,,,after a lot of grief from a tv prog (watchdog) they honoured the price.
in the uk ,,,they can say "thats a display model ,,,,sorry we have sold out"
freddy
All I know is that I used to work for Giant, and usually when we had a printing error or any other error that was our fault they always gave the item to to cursomer. Usually for free. Now, I know that the majority of the time it was only a few bucks, but sometimes it ended up being several hundred. I also know that it is really up to the store/company to decide their policy on this.
Needless to say, it ended up in being a great marketing and customer satisfaction, and eventually indefinatly more valuable than the cost the store lost.
[quote]Originally posted by Lycia:
<strong>I'm sorry, But you guys are fools if you think a company is just going to say "Here ya go! Yep we made the mistake! Here's a $400 card we're going to give you for $130!!"
That's like going to Mercedes and trying to buy the $50,000 car for $5,000 cause they left off an "0". You'd get your @$$ laughed off the lot.</strong><hr></blockquote>
I agree, say you are selling one of your computers. You have a add in the paper, they print it wrong. Should you have to sell it for that price?? why should it be diff for them? just cause they have money?
[quote]Originally posted by Draggar:
<strong>Sherrif - please don't close this thread - it is very interesting to read. If it cannot exist her,e please send it to the tech lounge o tech tales.
Now, I'm wondering, what if Best Buy had put this price in their catalog / flyer? What if the units themselves were marked with the $129.99 price tag?
If Best Buy does price matching, what if someone came in with that web page printed out and had them price match it? Would they contact the customer and say 'Hey, we're going to charge you an extra $270 because we goofed up.
.</strong><hr></blockquote>
Best Buy does not price match to "on-line, mail order, or membership club (costso sams club)"
[quote]Originally posted by firemonkey:
<strong>
Best Buy does not price match to "on-line, mail order, or membership club (costso sams club)"</strong><hr></blockquote>
What about price matching from their own site?
I know most companies won't match any web price, but they will match their own site.
Besides, sales are tough enough right now, that some managers will give it to you if you complain about it.
here you go guys.
don't know if you've seen this
<a href="http://www.theregister.co.uk/content/54/24041.html" target="_blank">Register Web Page</a>
Moved to the lounge....
[quote]Originally posted by Draggar:
<strong>
What about price matching from their own site?
I know most companies won't match any web price, but they will match their own site.
Besides, sales are tough enough right now, that some managers will give it to you if you complain about it.</strong><hr></blockquote>
That would be up to the discression of a manager, but there is so much more on the website than is in the store. A manager in the store most likely would NOT price match that, but would meet half way. So like 250.00. as far as sales go BBY's 4th quarter sales were up. aswell as the stupid bastards who think the louder you yell the more you get. I know for a FACT that, if you are more calm about any issue and you talk with a manager they are more willing to help. Would you want to help someone who is yelling swearing and threatning to sue (which is ground for the to swith all communitcations over t oa lawyer, which means they can't talk to you anymore.) So if you have a issue or complaint.
let me add. I like the fact that everyone has now become a lawyer!!
[quote]Originally posted by firemonkey:
<strong>let me add. I like the fact that everyone has now become a lawyer!!</strong><hr></blockquote>
Wasn't a law degree a prerequisite for joining Windrivers? :D
As for beinig calm vs. yelling and screaming - it all depends on the manager. In my store, 2 of our managers are like night and day.
One of them will not bend if you're yelling. In fact, he'll yell back at you. Yet, if you're nice, he'll try to help you.
The other will bend over backwards for the customer once they seem upset, yet won't budge for someone who us calm and honest.
(For me? I'll go the extra mile for the customer who is honest & calm - if I can without putting my job on the line...
[quote]Originally posted by Draggar:
<strong>
(For me? I'll go the extra mile for the customer who is honest & calm - if I can without putting my job on the line...</strong><hr></blockquote>
I do the same....
[quote]Originally posted by firemonkey:
<strong>
I do the same....</strong><hr></blockquote>
One of my infamed lines ha sbecome;
"I don't make the rules, I just get fired if I break them'.
It appears they messed up the print ad prices too.
<p align="center"><img border="0" src="http://hypothermia.gamershardware.com/articles/Ti4600.jpg" width="708" height="409">
Image courtesy of <a href="http://hypothermia.gamershardware.com"" target="_blank">http://hypothermia.gamershardware.com"</a>