Printable View
Got an HP 5Si all networked up and can ping it fine, config page tells me set up is fine too BUT nothing ever reaches it. No data flashing lights or anything. Whatever PC with whatever OS I can ping it but not print. Going even more grey and more bald. Any ideas anyone please?
Not sure if I should put this here or in the printers section but anyway ........Got an HP 5Si all networked up and can ping it fine, config page tells me set up is fine too BUT nothing ever reaches it. No data flashing lights or anything. Whatever PC with whatever OS I can ping it but not print. Going even more grey and more bald. Any ideas anyone please?
What print server are you using to share the queue? Or are you using straight IP printing from each of the PC's?
I guess you'd call it straight IP printing - PC's print to a port which is the IP add.
Try another network card (if one is available) and assign it the same ip address as the one already in the printer.
Would that make a difference? I can already see it on the network cos I can ping it.
Actually, I had the same exact problem once with a 5n. I could ping it, and it was on the network, it just wouldn't print. For some reason another network card fixed the problem. I would also try clearing all print jobs and then restarting the printer.
You might also try assigning it another ip address also.
Hope this helps.
OK I will try that if I can find another NW card! Thanks for your help guys.
The theory is that the card is on the network, but not communicating with the printer correctly. It is one of those: if you haven’t tried it yet, give it a shot. Also, double check all of the IP information in the printer, be sure it is setup correctly. Perhaps resting to factory defaults, then starting over will get things going.Quote:
Originally posted by Pluto
Would that make a difference? I can already see it on the network cos I can ping it.
Will the printer print from the LPT port, (something to test). If so, and external jet direct box might solve your problem if you can’t find another internal on hand.
Has the printer worked all along, but now doesn't? Or is this a new installation?
When you say you are using straight IP printing...exactly how? Native to 2k/XP, or are you using something like JetAdmin?
What printer drivers are you trying to use? Using a basic HP 4 printer driver will print on a 5si. Might be something to think about, but as you stated, nothing even blinks on the Printer as though it received, so proper drivers are probably not an issue…
Anyway, keep us posted with everything you try, something is bound come up.
Oh, and along the same idea of changing IP's:
Something to test, with the printer off or disconnectied from the network ping the same address. If you get replies, than you have a duplicate, and need a new address, or to remove the other dup...;)
Try connecting a PC directly to it via Parallel port and try to print then to rule out the printer just not printing at all.
Can you reach it through your browser? I don't know if the 5si's are new enough but you can browse the settings in your browser by typing the ip address in the address bar.
Are you sure nothing else has that ip? No conflicts in the tables.
HP LaserJet Printers - EIO Basic Troubleshooting Steps. Do all of the numbers jive out with what you're expecting?
Are you using JetDirect of JetAdmin?
Also, configuring TCP/IP from the Front Panel.
Also, go here to make sure you have the correct JetDirect card installed.
Just a couple of suggestions...Good Luck!
Yep sure there are no IP conflicts. 5Si too old to use browser! Printer will print self test pages etc so I know mechanically is OK. NW config is set up as it should be - am pulling out what's left of my hair!
Well - I turned it off overnight and lo and behold this morning it works fine! I will check out the NW card later though - there's obviously someting not right...
Well - I turned it off overnight and lo and behold this morning it works fine! I will check out the NW card later though - there's obviously someting not right...
Just to update you all, I have re-seated the JetDirect card again and given it a good blow out (!) and so far everything is going OK. Thanks for all your suggestions.
We used to have this exact same problem here with 3 of out HP5si's. Sounds stupid but HP told us the following and it worked every time.
Power the printer of for 2 minutes (no less) then power on and it will start working ok.
OR
Power the printer off, hold down the "online" button and power on. As soon as it comes on it will say "resetting to factory defaults". Quickly switch the power off again and power it up as normal. The printer hasn't had time to reset itself to default but its seems to clear something out as it will all print fine after this. Wierd I know but it worked for us.
If you ever get rid of the 5si's get some 4300DTNSL printers as they are awesome!