Another Stupid User Story

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July 20th, 2003, 06:30 AM
rgharper

Another Stupid User Story

Phone rings:

"Information Systems, Richard here. How may I help you today?"

"I can't get my monitor to come out of standby mode."

"Have you tried wiggling the mouse or hitting a key on the keyboard?"

"Yeah, doesn't do anything."

"When's the last time you rebooted the system?"

"I got your email to shut down last night, so I did." (That message was two weeks old!)

"Okay, I'll be right over."

Get to the user's desk, move the accumulated debris out from in front of the PC ... the power light is off. Push the power button and the PC boots up as expected.

"Gee, thanks. You won't tell anyone what I did, will you?"

"Nope, I'd never do anything like that." ;)

P.S. Yeah, I was pretty sure that was what I'd find and I probably could have just had him check it over the phone but I do love making managers feel silly in person. The look on their face is usually well worth the walk. :D
July 20th, 2003, 06:56 AM
Archer

Thats alright rgharper we will keep it just between the two of us :rolleyes: :D
July 20th, 2003, 08:31 AM
NooNoo

and the other 27 thousand members of wd....
July 20th, 2003, 12:19 PM
confus-ed

Re: Another Stupid User Story

Quote:

Originally posted by rgharper
... could have just had him check it over the phone but I do love making managers feel silly in person. The look on their face is usually well worth the walk. :D

Mmmm but they remember the look on your face as you were watching them when it comes around to reveiw time ;) ...

& don't worry there aren't anything like 27000 'active' members on wd ... but the ones that are here just posted it on seven other bbs each ! :D
July 20th, 2003, 03:55 PM
rgharper

Re: Re: Another Stupid User Story

Quote:

Originally posted by confus-ed
Mmmm but they remember the look on your face as you were watching them when it comes around to reveiw time ;) ...

Oh no, this ain't MY manager. I keep her very happy - and in turn she causes me little if any grief. I don't need to worry about the other couple dozen bozos or what they think of me at the end of the year. :p

Besides, I share the best stories with my boss and she loves them as much as I do. :D
July 20th, 2003, 05:57 PM
Six Eyed Smily

Quote:

I keep her very happy

oh, really??!! :mult:
July 20th, 2003, 08:02 PM
rgharper

Quote:

Originally posted by Six Eyed Smily
oh, really??!!

Technologically, not romantically. ;) Upgrades for her PC on the sly and all that. Perks like dual-monitor setup. That sort of thing.

Anyway, my wife is a physical therapist. She knows all the places it hurts and how to make it hurt worse. I would not dare to risk that consequence. :eek:
July 20th, 2003, 10:09 PM
Orangeman

Computer 101

Step One) Turn Computer on....

:D
July 22nd, 2003, 10:39 PM
techmonkey13

Sometimes Orangeman I would like to tell the users just to sit there for 15 minutes and stare at the screen look down and turn the power strip on. That should give me enough time to get a cup of coffee and feel good for the first 15 minutes of the day.

http://www.techmonkeyuniverse.com
July 23rd, 2003, 05:08 AM
confus-ed

Hey ... I use this as a 'tactic' ...

Quote:

Originally posted by techmonkey13
Sometimes Orangeman I would like to tell the users just to sit there for 15 minutes and stare at the screen look down and turn the power strip on. That should give me enough time to get a cup of coffee and feel good for the first 15 minutes of the day....

There are some users who 'annoy me' (well they all do ! :D) ... but when I 'can't take it anymore' (not without punching them anyway!) ... who I will instruct to power off their machines & wait ten minutes for 'cmos to discharge' :D ...

I once got 'pulled' somewhere & asked about this practice ... I was contracting at the time & answered 'its cheaper to have them doing nothing for a bit, than pay all the legal bills if I go too close too soon !' :D ... Since 'dumb users' are usually well known by their co-workers, no-one ever argues much !! ;) :D
July 23rd, 2003, 05:21 AM
NooNoo

I just spent 2 hours on the phone trying to get someone to download winzip....I failed, I am going to have to go there and download it myself....we get to the right page, but nothing happens.... for all I know there is a dozen copies on his machine... but no way of finding out.... I will now go back to hitting my head on the keyboard, it seems more productive. :D
July 23rd, 2003, 05:47 AM
craigmodius

Quote:

Originally posted by NooNoo
for all I know there is a dozen copies on his machine... but no way of finding out....

Start->Run->winzip ?

That, of course, assumes that you can get them to do that :D
July 23rd, 2003, 07:51 AM
NooNoo

Let me tell you this....

On the phone we are trying to install the printer... the hp install file wants to put the files somewhere 5 or 6 folders deep so I say ok, change that in the browse box, just type in c:\printer

OK, says he - click next - its an error, I clicked back.

Right... says I what does it say in the browse box?

he says c;\printer

No, we have to get a full colon in there, two dots - ok?

Yes he says. Ok, I did it again, same error, I clicked back....

(me is wondering what the error is, but hey....)

So I say, tell me again what it says in the browse box

he says c;\printer

I say, I thought you corrected that? Try it once more...

OK he says, same error clicked back...

Does it still have a semi colon instead of a full colon?

Yes he says... ok I say, how are you trying to get the full colon ?

He replies - Capslock key....

http://www.csmerkezi.com/forum/image...head_bang2.gif

2 hours... I am going up there now....
July 23rd, 2003, 07:58 AM
Archer

Sounds like you need some remote desktop software installed NooNoo :D [and a tazer for those difficult customers]
July 23rd, 2003, 08:01 AM
NooNoo

Quote:

Originally posted by Archer
Sounds like you need some remote desktop software installed NooNoo :D [and a tazer for those difficult customers]

Thats why he needed winzip.... for radmin.zip grrrr

Nope he couldnt get his emails either
July 23rd, 2003, 08:09 AM
Archer

Perhaps they should bring back abacuses and slates with chalk for such folk :D

Makes you wonder how they manage to get tea from the vending machine :rolleyes: :D
July 23rd, 2003, 10:13 AM
Cleetus

Quote:

Originally posted by Archer
Makes you wonder how they manage to get tea from the vending machine :rolleyes: :D

Sitting next to the kitchen, I often have to help with that as well.;)
July 23rd, 2003, 10:42 AM
Archer

Quote:

Originally posted by Cleetus
Sitting next to the kitchen, I often have to help with that as well.;)

Too many choices it just confuses the user.............tea,coffee,decaf,white,black,suga r........it should just have one big red button for them :D
July 23rd, 2003, 09:59 PM
rgharper

Quote:

Originally posted by Cleetus
Sitting next to the kitchen, I often have to help with that as well.;)

Count your blessings. I am the designated "Coffee Girl" for the Finance building, just because the coffee room is just outside the door of the Batcave. I keep telling my boss that I lack certain essential qualifications for the job (like I'm a GUY not a GIRL) but she ain't buying into it. :D

Next week we have a new employee starting in the building, right next door to the coffee room ... and SHE IS A GIRL. I'm gonna try to sell her the "The newest employee has to take coffee duty" story. At least she used to work in a restaurant so maybe the quality of the coffee will improve. :)