"Page cannot be displayed" WinMe/IE6sp1

When I started working on this system, the modem would not connect, so I replaced the modem. That allowed me to connect. When I try to open a web page I get "This page cannot be displayed" and at the bottom of the page it reads "res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.html"

I have followed all MS advisories; have run stinger to check for current viruses; downloaded and ran adaware 6, which cleaned up some references; ran lspfix and a couple other utilities that fix the winsock2; checked for newdotnet and webhancer; removed AOL and AIM; reinstalled ME; of course, started by deleting temporary internet files, cookies and history PLUS all *.tmp and ~*.* files in the temp folder.

Friends, this one has me stumped. I followed a thread posted by grandam and it sort of petered out before offering a resolution. Short of reformatting, anybody got an idea? :sad:

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Originally Posted by alabutler

When I started working on this system, the modem would not connect, so I replaced the modem. That allowed me to connect. When I try to open a web page I get This page cannot be displayed and at the top of the page it says res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.html.

I have followed all MS advisories; have run stinger to check for current viruses; downloaded and ran adaware 6, which cleaned up some references; run lspfix and a couple other utilities that fix the winsock2; checked for newdotnet and webhancer; removed AOL and AIM; reinstalled ME; of course, started by deleting temporary internet files, cookies and history PLUS all *.tmp and ~*.* files in the temp folder.

Friends, this one has me stumped. I followed a thread posted by grandam and it sort of petered out. Short of reformatting, anybody got an idea? :sad:

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Sounds like you have tried most things. Have you checked it is only a dns error?
If you type in http://216.239.59.99 what do you get?

I felt a right prat the other day, when I had a similar problem - it turned out the dialup adapter was corrupt.

Turn off system restore.
..
Go to safe mode, control panel, add/remove, windows setup... uncheck everything under communications. Apply, do not reboot, go to networking, remove ALL items under networking, do not reboot. Go to system, check that all network adapters are gone and remove the modem(s). Check under ports for related ports (that is remove anything that is not to do with physical ports). Reboot - straight back into safe mode, check the above have gone and also check in the registry under the enum key the modem and dialup adapter have been removed. Physically remove the modem and any network adapters, (onboard disable in bios)

Reboot to normal model, control panel, add/remove, windows setup, go into communications and ONLY check dialup networking, nothing else. Allow it to install, reboot when requested. Shut down, add back the modem and allow it to install. Set up dialup networking to call an isp that does not require a separate software install. It should now work *cross fingers*.

Part of the problem could be AOL uninstall or lack of, if it doesn't work, backup the registry and kill any keys to do with AOL and any AOL files on the hard disk - please note, killing AOL this way can toast the machine completely, so make sure you have full backups.

Good luck!

Sounds like you have tried most things. Have you checked it is only a dns error?
If you type in http://216.239.59.99 what do you get?

I get the same result. Also pinging any URL including the ISP's domain yield no response. Only get response when pinging localhost (127.0.0.1). I will try your recommendation and let you know. Thanks!

I would check for viruses... also network/internet settings...

It's WinME what do you expect ;)

I think it's time for a reinstall.

I forgot to cross my fingers!

Followed every step except above to the letter with same result. Yeah, it's probably time to reformat and start over. Have considered one "last-stab" try at using IEradicate. Any thoughts on this utility????

Thanks everyone. Will let you all know if regenning does the trick. :knife:

eradicate is great! - but using it on ME can be dodgy.... but you have nothing to lose...

quicker would be to download opera or mozilla and see what they make of the situation, if they work, then it is an ie problem and not your tcp/ip stack that is toast.

So, you are using AOL and dialup I presume?
Gollo, he has already reinstalled.
What version of AOhell?
Check to see, as NooNoo advises whether it IS and IE problem.
Also, check the following MSKB article:
Cannot Browse the Internet Using Internet Explorer While Connected to AOL (Q238550)

http://support.microsoft.com/default.aspx?scid=kb;[LN];238550

Whenever I get a problem like that I do sorta what NooNoo suggested and try connecting to a IP address either using IE to access a webpage or using ping to see if I can resolve an address from a domain name. Nine times out of ten, I can usually go to IPs but not to domain names. I assume something with the DNS resolver isn't functioning correctly. I've seen this hundreds of times on Windows 98 (not sure if it functions the same on ME). Back when we first started encountering the problem, the senior tech at the place I worked was stumped. We looked ALL OVER microsofts website and all over the net for a solution, we even tried here. Nobody knew how to fix it. So most of the time it resulted in a format and reload (and NooNoo, I tried an install over the top here and it just messed things up more. :P ). But one day LaserChips (The senior tech) came up with a crazy off the wall idea. (and this is the fix) We went into windows and removed ALL networking devices. And initially we went into the registry and removed ALL sorts of entries having to do with networking. However, over time we've come down to one specific area. (I'm on a winxp machine so I can't be sure if this is it EXACTLY) Local Machine-System-Current Control Set- and delete both winsock and winsock2 folders... reboot and redetect hardware and/or install dialup adapter. And that's it. So it went from a few hours to a 5 minute fix. Laserchips submitted an email to microsoft some weeks later and they now have a more in depth solution somewhere on their support site... damned if I know where it is tho... :P but you can try that... sorry about the "story" feel of my response but I just like telling that story...

For the most part archO, this is the solution that NooNoo has already provided.

True... but you don't need to go into safe mode or remove communications (he doesn't mention and registry edits) or anything like that... at least from my experience... but then again with ME who knows... so I just offered my story as an alternative route perhaps shedding a bit more light on the subject... I find multiple explainations help best

... and besides, like I said, I enjoy telling that story... :P

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True... but you don't need to go into safe mode or remove communications (he doesn't mention and registry edits)

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Safe mode is simply the best way to do it to make sure.
And, when done that way it is effectively "editing the registry" since those parts will be removed and reinstalled.
NooNoo also DOES edit the registry:

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check the above have gone and also check in the registry under the enum key the modem and dialup adapter have been removed.

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But, if you like telling the story: go for it!!!
PS
""Butt kissing mode:"""
NooNoo is a she and a Mum with children and a demanding job which she does quite well I might add!!https://forums.windrivers.com/

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Originally Posted by TripleRLtd

Safe mode is simply the best way to do it to make sure.
And, when done that way it is effectively "editing the registry" since those parts will be removed and reinstalled.
NooNoo also DOES edit the registry:
But, if you like telling the story: go for it!!!
PS
""Butt kissing mode:"""
NooNoo is a she and a Mum with children and a demanding job which she does quite well I might add!!https://forums.windrivers.com/

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I suppose for techs who have the luxury of some extra time, sure.... I've never had the occasion to do it that way with win98 as my solutions suffices fine and dandy... as for ME maybe you have to do it that way, but I'll never know seeing as I never touch ME unless I have to... but again, mine is a boiled down version of Noonoo's solution... the problem usually lies within what I've mentioned... all the extra stuff is just something more I'd have to charge the customer for, and it's never failed me in 98... besides, saying "Just wait here a minute", going in the back, doing what I said, coming back out and saying "fixed" and making them think I'm some sort of hero, is always a really good thing for my usually boring tech days... if I did it the other way I couldn't get that small ray of sunshine in my usually bleak days...BUT I will attempt HER (Noonoo's) solution if it ever fails me or I have the same problem with ME... but ME is a rather rare curse around here...

and Noonoo if you read this... I didn't realize... my appologies for refering to you as a guy... just goes to show how many tech women I've seen :P Yer name doesn't happen to be Pauli or something like that does it?

Wellllllllllllllll! I really appreciate the convergance of opinions. :mult:
Just tried ieradicate which (predictably) caused more problems. Also discovered that when I reinstalled Me IE 5.5 was reinstalled as well. Now IE6 will not install. I'm really leaning towards slashing my wrists, but hate the sight of blood.

I liked the story.

What error message does it give you when you try to install IE6?
you reinstalled ME overtop? if you did you may have just compounded the problem... the thread below this one dicusses overtop installs a bit...


and I'm glad you enjoyed my story lol
(at least SOMEONE did :P )

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Originally Posted by TripleRLtd

Safe mode is simply the best way to do it to make sure.
And, when done that way it is effectively "editing the registry" since those parts will be removed and reinstalled.
NooNoo also DOES edit the registry:
But, if you like telling the story: go for it!!!
PS
""Butt kissing mode:"""
NooNoo is a she and a Mum with children and a demanding job which she does quite well I might add!!https://forums.windrivers.com/

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Hey I used to live on Pine Island about 20 or so years ago. My place was a restored pump house located in the middle of an old fruit orchard on Don Randell's property. Those were salad days for me - was single and worked as a country DJ in FM. Greetings from Lower Alabama!

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Originally Posted by arch0nmyc0n

What error message does it give you when you try to install IE6?
you reinstalled ME overtop? if you did you may have just compounded the problem... the thread below this one dicusses overtop installs a bit...


and I'm glad you enjoyed my story lol
(at least SOMEONE did :P )

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Installation will not install most of the components, even on reboot. I'm sure that can be resolved, but am at the point of regenning the whole #$%* system. :redeyes:

arch0nmyc0n I am not offended, I am flattered. On the whole, if I am thought of as "he" my advice has been accepted. Now when people find out I am a she, blonde and over a certain age it tends to colour their opinion, regardless of whether my advice is good or bad.

Reference your story you like telling, for the most part I agree. However, in this case ala has tried a number of things that should have helped but haven't. I was therefore suggesting the belt and braces method to avoid reinstallation, since this is what the brief was on this occasion.

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On the whole, if I am thought of as "he" my advice has been accepted. Now when people find out I am a she, blonde and over a certain age it tends to colour their opinion, regardless of whether my advice is good or bad.

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Do you really find it that way NooNoo??
Still?
Is there still a glass ceiling?
Moreso in the UK v US?
To alabama dude:https://forums.windrivers.com/back at ya.
Been here six years and boy has this place grown.
Do you mean Randell as in Randell Research Center??
Interesting.
PM me so we don't ruin this thread.

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Originally Posted by alabutler

Wellllllllllllllll!
Just tried ieradicate which (predictably) caused more problems. Also discovered that when I reinstalled Me IE 5.5 was reinstalled as well. Now IE6 will not install. I'm really leaning towards slashing my wrists, but hate the sight of blood.

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What error message do you get???
Since you now have mixed up versions of IE, I suggest the following:
http://support.microsoft.com/default...b;en-us;312451

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Originally Posted by TripleRLtd

What error message do you get???
Since you now have mixed up versions of IE, I suggest the following:
http://support.microsoft.com/default...b;en-us;312451

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Thanks for the link. I am definitely going to pursue this thing. Gotta go.

Quote:

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Originally Posted by TripleRLtd

What error message do you get???
Since you now have mixed up versions of IE, I suggest the following:
http://support.microsoft.com/default...b;en-us;312451

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A final stab at this. I restored IP 5.5 (reinstalled me) per your link. Still samo-samo. When I ping the host IP I get 4 replies. I can ping domain names which return their respective IP addresses, but get no replies. I can ping IP addresses which return (with -a switch) their respective domain names, plus tracert gets me to the hosts server at 192.168.1.1 and beyond to their gateway. Just about every application which could potentially interfere with comm has been uninstalled or disabled. This is a real poser! :(

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Originally Posted by alabutler

A final stab at this. I restored IP 5.5 (reinstalled me) per your link. Still samo-samo. When I ping the host IP I get 4 replies. I can ping domain names which return their respective IP addresses, but get no replies. I can ping IP addresses which return (with -a switch) their respective domain names, plus tracert gets me to the hosts server at 192.168.1.1 and beyond to their gateway. Just about every application which could potentially interfere with comm has been uninstalled or disabled. This is a real poser! :(

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Well as a final attempt, have you tried "hard coding" in the DNS servers? Dependant on yer ISP they differ, but try using my ISPs DNS servers. You never know, it might work. Might wanna ping to make sure you can reach them first. :P

24.226.1.93
24.226.1.94
24.226.10.194
24.226.1.46

Just to interject a little here.... Arch I've seen the way you are talking work and I've seen it not work. Actually around here it seems to not work more often then it does. The "long" way as you call it often saves us the trouble of having to go back again after trying it the simple way.... or worse yet having the computer come back shortly thereafter and have to do a more thorough "long" job. Now it doesn't neccessarily have to be all the steps of NooNoo's solution either as this seems to be an extreme case she is referring to....

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Originally Posted by arch0nmyc0n

Well as a final attempt, have you tried "hard coding" in the DNS servers? Dependant on yer ISP they differ, but try using my ISPs DNS servers. You never know, it might work. Might wanna ping to make sure you can reach them first. :P

24.226.1.93
24.226.1.94
24.226.10.194
24.226.1.46

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Well, Arch0, here's a weird twist to all this. I tried pinging your IPs and they all timed out. I logged in to a different ISP and was able to ping those addresses. I could also ping other IP addresses once. Then requests would time out after that as if once an IP was reached it got placed in a blocked list. Does that make sense? Doesn't to me.

well Shard92, we've had a "long" discussion in another thread about my "tactics" on dealing with certain aspect of techdom... I was just making an observation that in win98 it's not required to do all that... as for winME it didn't help the person anyways... :) so either way I'm just offering my opinion... if it works... YAY... if it doesn't... DOH....

and to alabutler, yeah I had problems pinging those today on another ISP I was using (I curious to see myself if they were accessable at work) and they were not.... either they've changed them or they don't allow everyone access to them... have you tried the DNS servers from actual ISP you are using ? As for the blocked list theory, I'm totally baffled. Quite bizarre...
I re-read the previous posts again and I'm not familiar withe the "stinger" program you used for virus checking... have you tried scanning with a second scanner as most virus scanners do not pick up on everything... I usually attach the hard drive to a second computer with two virus scanners installed (AVG free and Norton 2003 currently) AVG picks up stuff Norton doesn't and vice versa. Plus by attaching the drive to another system you aren't using any files so it can properly scan every file... however, with viruses that implement registry settings you'll have to either fix them manually or use a fix tool from SARC or AVG to correct it.
I also noticed you reinstalled ME, I am assuming of course this is overtop of the existing ME. Well if this is the case, as per a rather heated discussion elsewhere, chances are you have mismatched DLLs or something. The person with the problem was experiencing ActiveX issues and fixed it by updating windows again with the cumulative update for IE... maybe you need something along the same lines now?

Wow... I can really write up a storm about almost nothing! (bored at my second job)...

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Originally Posted by arch0nmyc0n

well Shard92, we've had a "long" discussion in another thread about my "tactics" on dealing with certain aspect of techdom... I was just making an observation that in win98 it's not required to do all that... as for winME it didn't help the person anyways... :) so either way I'm just offering my opinion... if it works... YAY... if it doesn't... DOH....

and to alabutler, yeah I had problems pinging those today on another ISP I was using (I curious to see myself if they were accessable at work) and they were not.... either they've changed them or they don't allow everyone access to them... have you tried the DNS servers from actual ISP you are using ? As for the blocked list theory, I'm totally baffled. Quite bizarre...
I re-read the previous posts again and I'm not familiar withe the "stinger" program you used for virus checking... have you tried scanning with a second scanner as most virus scanners do not pick up on everything... I usually attach the hard drive to a second computer with two virus scanners installed (AVG free and Norton 2003 currently) AVG picks up stuff Norton doesn't and vice versa. Plus by attaching the drive to another system you aren't using any files so it can properly scan every file... however, with viruses that implement registry settings you'll have to either fix them manually or use a fix tool from SARC or AVG to correct it.
I also noticed you reinstalled ME, I am assuming of course this is overtop of the existing ME. Well if this is the case, as per a rather heated discussion elsewhere, chances are you have mismatched DLLs or something. The person with the problem was experiencing ActiveX issues and fixed it by updating windows again with the cumulative update for IE... maybe you need something along the same lines now?

Wow... I can really write up a storm about almost nothing! (bored at my second job)...

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"Stinger is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system. Stinger utilizes next generation scan engine technology, including process scanning, digitally signed DAT files, and scan performance optimizations." Available at:
http://vil.nai.com/vil/stinger/

I can't figure out why one ISP blocks all attempts to ping domains and another allows it. The IPs don't all reply, but they all resolve. This evening I tried regenning me from the original CD and installing Opera again. No dice. Am going to make another run through MS support to see if there are any sp's or patches for ME(win9x). Tomorrow I will try the 2-drive scan. Great idea. I subscribe to Mcafee online, which is a pretty fair service, although I've seen quite a few articles that have about persuaded me to switch to Symantec.

Have you tried creating a dialup account and connecting through it? Just a thought. Sounds like it's nothing that is on the system. You say the host isp uses 192.168.1.1 or did I misread that and the users gateway is that ip? It could be that the isp has disabled the connection. I have heard many stories of users that just got "turned off" by their isp, without a follow up call explaining why, because of the blaster worm. Have you contacted the isp to see if they could be of some help?

Very few domains allow pings

Was www.yahoo.com one of the domains you pinged?

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Originally Posted by NooNoo

Very few domains allow pings

Was www.yahoo.com one of the domains you pinged?

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Yes.

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Originally Posted by Gollo

Have you contacted the isp to see if they could be of some help?

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Not yet. The customer's ISP is staffed with functionaries. My other service provider is very knowledgable. I have resisted contacting them since they are my competition, but it can't hurt at this point.

Time to tie the ribbons on this one. For all of you who offered assistance, my most humble thanks. The solution turned out to be as obvious as, well, the nose on my face. I am truly embarrassed at the simplicity of the solution. I logged off the "default" user and logged back in as "administrator," and ... voila! This after hours poring through the registry, uninstalling, reinstalling, scanning, wiping out ... arrrrrrrrrggggggggghhhhhhh!

To quote T.S. Eliot "this is the way the world ends…not with a bang but a whimper."

Arch0 no problem, I'm just offering my own opinion as well..... Many times with win98se I've seen this problem and doing your shortcut doesn't always work....Sometimes going the long way, you have to do it a couple of times or be very carefull and extrememly thorough or it doesn't work or just corrupts again in a short while.... personally I'm not to keen on shortcuts as they are usually used when in a rush and that is when they usually don't work causing more time to be taken.

You said in your experience all the extra wasn't needed, so I just let him know in my experience alot of times it was...

Many thanks to those who posted. The long and short is that after reinstalling IE6, the bugger went back to it's old trix, i.e. "Page cannot be displayed, etc." and forced me to reformat.
Believe it or not, I have learned a LOT of stuff from this problem; how to truly uninstall all networking components; how to recover from a failed IE6 install; how I could have made more $ per hour working at Hardee's than this and last, but not least, there are a lot of very helpful heads in this area of the cybergalaxy and in time I might be able to make a contribution. CU Around! ;)