Epson All-in-One

Got an Epson CX5400 Printer/Scanner/Copier for my birthday, and everything has worked great up until yesterday.

When I tried to scan a document, I got a dialog box saying that "Epson Scan cannot be started. Please use the troubleshooting wizard..." I sometimes get another dialog box saying that the scanner could be in use, and to close the other application.

I've reinstalled the drivers (twice), with no effect, and still get the error.
The copier and printer parts work fine.

Anybody seen this before ??? Did the scanner part go belly up ???

MD

Epson drivers have a nasty habit of corrupting. Go into safe mode, go into device manager, look at the driver file names in the properties if they are there... then remove the drivers using add/remove programs, then go hunt down all the stuff the uninstaller misses...

Now disconnect the scanner/printer and shut down
reboot to normal mode a couple of times.
Download the latest driver for that from epson and then reinstall.

Quote:

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Originally Posted by NooNoo

Epson drivers have a nasty habit of corrupting. Go into safe mode, go into device manager, look at the driver file names in the properties if they are there... then remove the drivers using add/remove programs, then go hunt down all the stuff the uninstaller misses...

Now disconnect the scanner/printer and shut down
reboot to normal mode a couple of times.
Download the latest driver for that from epson and then reinstall.

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Thanks. I'll give it a try and post the results.

MD

So, I booted into safe mode, deleted everything associated with the printer.

Rebooted a bunch of times into normal mode.

Loaded the latest drivers.

Scanner still doesn't work, and now the printer lists under "Unknown" in Device Manager. (I'm running W2K, SP4 on an ASUS A7v8x MB with 1 GB Kingston PC2700 RAM)


What next ??


MD

ok i had this prob on a customers 98 machine ,,,,when he went to scan , there was no "twain sorce" ,,,,conflict between epson , twain 4 and twain 5 ,,,,,i did as noo noo suggested to you BUT remember to UNPLUG THE THING ,, run the uninstall ,,,reboot blow the dirs out , reboot in safe mode delete ,,all the crap ,,in device mnger ,reboot and start setup, reboot THEN PLUG IT IN ,,this worked on the 98 machine i was working on , although in coral etc i was still offered twain 4 and 5 as 2 different scanners ,,,,

might be worth a wonder thro the reg for epsom , after deleting all the crap.


good luck


freddy

Quote:

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Originally Posted by freddy

ok i had this prob on a customers 98 machine ,,,,when he went to scan , there was no "twain sorce" ,,,,conflict between epson , twain 4 and twain 5 ,,,,,i did as noo noo suggested to you BUT remember to UNPLUG THE THING ,, run the uninstall ,,,reboot blow the dirs out , reboot in safe mode delete ,,all the crap ,,in device mnger ,reboot and start setup, reboot THEN PLUG IT IN ,,this worked on the 98 machine i was working on , although in coral etc i was still offered twain 4 and 5 as 2 different scanners ,,,,

might be worth a wonder thro the reg for epsom , after deleting all the crap.


good luck


freddy

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freddy,
Just did what you said (Epson told me the same thing), and still have the same problem. Waiting to hear what they say.....


MD

bios is set to epp or ecp for the parallel port?

Maddog I have an Epson Stylus CX3200 and I would get the same error messages. I will tell you how I finally figured out what was wrong. But first do as was suggested and remove all devices drivers etc as was suggested.

When you reinstall program have printer plugged into power, but Made Sure you don't plug in USB until program asks you to (if it is USB).

My printer uses twain5. The setup program tell you which twain to choose for your printer.

Next look in printer\ properties\devices and you will see two boxes ADD PORT and NEW DRIVER. In the box ADD PORT (on my pc) it says
EPUSB1: (EPSON STYLUS CX 3200) and in the box NEW DEVICE mine says Epson stylus cx 3200.

Yours would say EPUSB1: (Epson CX5400) if USB or
LPT1: (ECP Printer Port) if parallel. In the Add PORT box, and in the NEW DEVICE box Epson CX5400 . The setup program should have done this for you, but if it didn't you have to change the settings.

Next go to start\run\msconfig\startup. You should see two boxes StillmageMonitor and Epson cx5400. Make sure both boxes are checked. Then reboot.

As a test I unchecked both of these boxes and rebooted and I would get the error message"the scanner could be in use, and to close the other application". When I recheck and reboot error goes away and scanner works fine.

Also if everthing is working properly in control panel\scanners and cameras it should say Epson cx 5400.

I agree Epsons are a pain, but the cartridges are cheaper and where I bought mine at Staples in the US. I got a $20.00 mail in rebate (whick I actually recieved) and I got the 2 year extended warrranty for $20.00 (which the rebate paid for). If it breaks or I break it or I just don't like it for 2 years I can take it back and get my money back and get another printer.https://forums.windrivers.com/images.../2005/03/1.gif

Quote:

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Originally Posted by NooNoo

bios is set to epp or ecp for the parallel port?

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NooNoo - it's USB. And the printer part works.

I'm going to try eboyjones suggestions.

I'll post the results.


MD

Quote:

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Originally Posted by eboyjones

Maddog I have an Epson Stylus CX3200 and I would get the same error messages. I will tell you how I finally figured out what was wrong. But first do as was suggested and remove all devices drivers etc as was suggested.

When you reinstall program have printer plugged into power, but Made Sure you don't plug in USB until program asks you to (if it is USB).

My printer uses twain5. The setup program tell you which twain to choose for your printer.

Next look in printer\ properties\devices and you will see two boxes ADD PORT and NEW DRIVER. In the box ADD PORT (on my pc) it says
EPUSB1: (EPSON STYLUS CX 3200) and in the box NEW DEVICE mine says Epson stylus cx 3200.

Yours would say EPUSB1: (Epson CX5400) if USB or
LPT1: (ECP Printer Port) if parallel. In the Add PORT box, and in the NEW DEVICE box Epson CX5400 . The setup program should have done this for you, but if it didn't you have to change the settings.

Next go to start\run\msconfig\startup. You should see two boxes StillmageMonitor and Epson cx5400. Make sure both boxes are checked. Then reboot.

As a test I unchecked both of these boxes and rebooted and I would get the error message"the scanner could be in use, and to close the other application". When I recheck and reboot error goes away and scanner works fine.

Also if everthing is working properly in control panel\scanners and cameras it should say Epson cx 5400.

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The CX5400 is USB, and I did plug it in when it said. Setup didn't give me an option of selecting Twain 4 or 5.

And, it added the port correctly.

Since I run W2K, I don't have msconfig. But, I know it's not loading StillImage Monitor. Does W2K have a similar program ??

Also, in control panel\scanners and cameras, I don't have anything listed, nor can I ADD anything (???)


MD

Quote:

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Originally Posted by MadDog

The CX5400 is USB, and I did plug it in when it said. Setup didn't give me an option of selecting Twain 4 or 5.

And, it added the port correctly.

Since I run W2K, I don't have msconfig. But, I know it's not loading StillImage Monitor. Does W2K have a similar program ??

Also, in control panel\scanners and cameras, I don't have anything listed, nor can I ADD anything (???)


MD

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Copy msconfig from XP or 98 and run it from the floppy. They both work fine but you have to click through errors with 98 program.

Quote:

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Originally Posted by DocPC

Copy msconfig from XP or 98 and run it from the floppy. They both work fine but you have to click through errors with 98 program.

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I'll get a copy of msconfig off of my daughter's XP computer, as soon as I put it back together....


I did a little checking, and W2K doesn't use Still Image Monitor (stimon.exe), but rather uses Still Image Service (stisvc.exe), which starts as a service.

I do have Still Image Service running, but am still unable to ADD a scanner.

Any ideas ??


MD

Since it showed up as "other device" check again in safe mode and see if it is still there. I'll do some more tinkering and looking 'cause I know I spent a few hours getting mine going right.

some points from the Epson site;

Did you unlock the transportation lock when you set up printer?

make sure it's connected to a first tier hub. The first tier hub is the hub closest to the host computer when more than one hub is connected to the computer.

Make sure you turn on the EPSON Stylus CX5400 before you turn on your computer.

Quote:

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Originally Posted by eboyjones

Since it showed up as "other device" check again in safe mode and see if it is still there. I'll do some more tinkering and looking 'cause I know I spent a few hours getting mine going right.

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Strange, but for some reason (Bill Gates probably knows !!), the printer showed up n device manager when I checked "show hidden devices". I still have the "Epson Stylus CX5400" entry under "Unknown", even with the printer entry.

I'll check in safe mode and post back in a bit....

MD

UPDATE: Both the printer (only seen with "show hidden devices" checked) and the "Epson Stylus CX5400" under "Unknown" are still present in safe mode, but both show "No drivers installed for this device".

MD

Quote:

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Originally Posted by eboyjones

some points from the Epson site;
Did you unlock the transportation lock when you set up printer?

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Yes. The scanner and printer has worked for two months, up until recently.

Quote:

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Originally Posted by eboyjones

make sure it's connected to a first tier hub. The first tier hub is the hub closest to the host computer when more than one hub is connected to the computer.

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It's connected directly to the computer. No hub involved.

Quote:

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Originally Posted by eboyjones

Make sure you turn on the EPSON Stylus CX5400 before you turn on your computer.

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I thought that was the whole idea behind USB, so you could plug it in, or turn it on later, and have it work OK ??? (But right now, I'll try anything)

MD

It can'twork listed in two places. Get rid of it under unknown. Will it allow you to install driver under Epson cx5400. You could try that, but you probably will have to delete them both and reinstall. Try installing the driver first and see what happens.

Try it in another USB jack after doing this if it still doen't work.

Quote:

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Originally Posted by eboyjones

It can'twork listed in two places. Get rid of it under unknown. Will it allow you to install driver under Epson cx5400. You could try that, but you probably will have to delete them both and reinstall. Try installing the driver first and see what happens.

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I believe the Unknown device should be listed under "Imaging Devices" - and should be the scanner part of the All-in-One. In a normal boot, both devices show no problems.

MD

Problem could be when you did all those uninstalls the imaging device was never uninstalled and when you tried to reinstall it missed something or left a bad driver installed. I know when I had my problems I reinstalled several times including deleting the registry settings for Epson. But don't go into the registry if you are unsure what you are doing.

Quote:

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Originally Posted by MadDog

UPDATE: Both the printer (only seen with "show hidden devices" checked) and the "Epson Stylus CX5400" under "Unknown" are still present in safe mode, but both show "No drivers installed for this device".

MD

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In normal mode do they show drivers installed?

Quote:

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Originally Posted by eboyjones

In normal mode do they show drivers installed?

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Yes. Both devices (the one under Printers, and the one under Unknown), show "This device is working properly."

MD

delete the unknow device, then reboot. If it still doesn't work reinstall after making sure everything in device manager for epson is gone. Might check in safe mode again.

Quote:

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Originally Posted by eboyjones

delete the unknow device, then reboot. If it still doesn't work reinstall after making sure everything in device manager for epson is gone. Might check in safe mode again.

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I've already gone through 10 permutations of this. If I uninstall the Unknown device, it re-installs when I reboot. I did go into the registry (yes, I'm comfortable doing that), and deleted a bunch of Epson CX5400 and Epson 777 (my old printer) stuff. I then re-installed everything. Still no joy.

I'll wait to hear what Epson says.
Or, I'll try the All-in-One on another computer. :)


Thanks for all the help :thumbs: :thumbs:

sorry for all your trouble Maddog. Did you try the latest drivers as NooNoo suggested? I am using my Epson under win98se. But I still believe you can't have it listed in 2 places in device manager. Let us know what Epson says.



http://www.epson.com/cgi-bin/Store/s...Type=Downloads

Quote:

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Originally Posted by eboyjones

sorry for all your trouble Maddog. Did you try the latest drivers as NooNoo suggested? I am using my Epson under win98se. But I still believe you can't have it listed in 2 places in device manager. Let us know what Epson says.



http://www.epson.com/cgi-bin/Store/s...Type=Downloads

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Yes, I already had the latest drivers - and they worked perfectly. Epson suggested I install the drivers from the CD, but they didn't work either.

I'm still confused about the two places being listed in device manager - with the Printer listing being "hidden". I'll have to send that info to Epson next time they send me an e-mail.

Thanks again.



:mult:



I'll let you know if Epson is able to come up with a solution.


MD

if they are listed in hidden devices in safe mode, this is the equivalent of having ghosts in 98 - very hard to get rid of sometimes.

If you are up to it, safe mode, remove all trace including any hidden devices. Also look through the system and inf files for anything to do with epson as well as the registry. Oh and if you are using office, delete normal.dot as well - that will be looking for the printer it last had as well.

Happy Belated Bday MadDog!! :)

Btw,... if you're having this much trouble with it,.. then I would be willing to bet you have defective equipment. These days it seems that most peripherals are made so that that anyone can install them with minimal effort. I think you just need to warranty that bad boy and start clean. :)

Oh yeah,... one more thing, You still local MadDog? I'm over here in Sunnyvale now. And I have a week off from work starting Sunday. So if you need some help getting your printer to work, I can prolly help you on that (I have never been defeated by a PC peripheral). Just let me know. :)

Quote:

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Originally Posted by WebHead

Happy Belated Bday MadDog!! :)

Btw,... if you're having this much trouble with it,.. then I would be willing to bet you have defective equipment. These days it seems that most peripherals are made so that that anyone can install them with minimal effort. I think you just need to warranty that bad boy and start clean. :)

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Thanks for the belated Bday wishes !!!

I got this Epson All-in-One because it had much better specs than my separate printer and scanner. And, for $149.00, it was a good price.

It was very easy to install, and worked fine for two months.

I'm beginning to believe that the scanner part of the machine is defective - I'm just waiting for Epson to tell me that.


MD

Quote:

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Originally Posted by WebHead

Oh yeah,... one more thing, You still local MadDog? I'm over here in Sunnyvale now. And I have a week off from work starting Sunday. So if you need some help getting your printer to work, I can prolly help you on that (I have never been defeated by a PC peripheral). Just let me know. :)

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Yep, still live in Sunnyvale. Have been off since Dec 19th. Go back to work on Jan 5th.

I may take you up on your offer. I'm going to try it with another computer first, to rule out an OS problem. Thanks !!


MD

Cool. Yeah I think it does indeed sound defective. Well anyway good luck. :)

Quote:

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Originally Posted by WebHead

Cool. Yeah I think it does indeed sound defective. Well anyway good luck. :)

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Update: I did an 'upgrade' from W2K SP4 to W2K SP4 using a slipstreamed CD, and the scanner now works. Don't ask me what happened, but Windows must have gotten corrupted.....


Thanks for all the help Webby !!! (and eboyjones, NooNoo, freddy, and DocPC)


MD

I was wondering what finally happened. Thanks for the update.https://forums.windrivers.com/images.../2005/03/1.gif

Quote:

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Originally Posted by eboyjones

I was wondering what finally happened. Thanks for the update.https://forums.windrivers.com/images.../2005/03/1.gif

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No problem. Thanks again.

MD

I figured it out, this is what I did.
system>
device manager>
right click epson scan(should have a yellow question mark on it)
update driver...
done, problem solved.

Welcome to WinDrivers leelee85.

We are all pleased as punch the problem was solved so easilly (even if we don't know what the problem was).

Great for you! :)

"When I tried to scan a document, I got a dialog box saying that "Epson Scan cannot be started. Please use the troubleshooting wizard..." I sometimes get another dialog box saying that the scanner could be in use, and to close the other application."

I didnt read your post right

Thanks Leelee - 3 yrs on but your solution worked for me :)

Quote:

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Originally Posted by leelee85

I figured it out, this is what I did.
system>
device manager>
right click epson scan(should have a yellow question mark on it)
update driver...
done, problem solved.

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After going through a bunch of reinstalls and head scratching I tried this solution and it worked straight away.

I registered just to say thanks to you, so thanks mate!

hbaber