win 98 IP at shutdown

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April 23rd, 2004, 07:20 AM
xschmittyx

win 98 IPF at shutdown

This is a toughy, I have a windows 98 machine that gets the following error at shutdown. "EXPLORER.EXE has caused an invalid page fault in module kernel32.dll at 0167:bff87f00". I have searched alll over the internet and only found one link that had the same error and it was in german. I translated it and it didnt seem that the person resolved the issue.

This is what I have tried. Renaming "Applog", deleting *.pwl, turning down graphics acceleration.

Here is what I am goingto try once I get on site. Deleting the paging file, replacing explorer.exe and kernel32.dll from a win 98 cd.

I really want to avoid a restore of the unit.
April 23rd, 2004, 07:28 AM
3FS

Quote:

Originally Posted by xschmittyx

This is a toughy, I have a windows 98 machine that gets the following error at shutdown. "EXPLORER.EXE has caused an invalid page fault in module kernel32.dll at 0167:bff87f00". I have searched alll over the internet and only found one link that had the same error and it was in german. I translated it and it didnt seem that the person resolved the issue.

This is what I have tried. Renaming "Applog", deleting *.pwl, turning down graphics acceleration.

Here is what I am goingto try once I get on site. Deleting the paging file, replacing explorer.exe and kernel32.dll from a win 98 cd.

I really want to avoid a restore of the unit.

I would disable all startup items w/msconfig, and if need be use the task manager to end all tasks before shutting down. If it shuts down properly, add them back in 1 at a time till you find the culprit.
April 23rd, 2004, 07:30 AM
DsLTech

Is it a compaq pc? Has Internet Explorer recently been updated?
April 23rd, 2004, 07:30 AM
gazzak

Also make sure the shutdown (exit) sound isn't corrupt. Disable from control panel. I've heard of this causing some wierd ones at shutdown.

Try this link too.
April 23rd, 2004, 07:38 AM
xschmittyx

it is an HP 500mhz cel. It has IE 6 on it.

havent checked sound... only has AIM and NAV at startup.

Am I wrong to think that the error is with Explorer.exe only? I havent tried IE or anything since the error was involving exolorer and kern32
April 23rd, 2004, 07:47 AM
DsLTech

You may want to check the system.ini file and see what "shell=" shows.
You can try changing it to progman.exe to get by the explorer error.
Try running a repair of IE6. Also you can always try scanreg /restore to a point before the issue started.
I think your headed in the right direction deleting the swap file.
And possibly if the registry is corrupt:
attrib -s -s -r system.dad
ren system.dat system.bad
Windows should use the system.da0 file on reboot.
Granted some of this is win95 specific but I've had some luck with 98 also

You might want to try pc bug doctor too to check for corrupt or invalid files, I've had some luck with that also

http://www.pcbugdoctor.com/download.html

And theres always system file checker too.
April 23rd, 2004, 09:47 AM
natcom

hi there try sfc.exe from start run it will check for bad systems files sound to me like is the case you will need the windows 98 cd oh and you can be infected by a variation of the W32/KRIZ virus. do a online scan good luck . :thumbs:
April 23rd, 2004, 01:15 PM
xschmittyx

will try sfc, no virus on the PC.
May 3rd, 2004, 02:30 PM
sjhanley

did you resolve it?

Did you ever get this resolved. I'm having the same exact error message--only it doesn't do this on shutdown. It just does it about 10 minutes after I start the computer. Opening or using any program, none specifically. I'm absolutely MADDENED by this. I've also tried the .pwl and reducing graphics accelleration. Nothing has worked.
May 3rd, 2004, 02:44 PM
NooNoo

Welcome to Windrivers sjhanley!

Have you tried the suggestions listed in this thread?

Do you have a usb storage drive? Flash card, anything like that that shows up in my computer as a drive?

http://support.microsoft.com/default...t the problem?
May 3rd, 2004, 03:07 PM
sjhanley

Quote:

Originally Posted by NooNoo

Welcome to Windrivers sjhanley!

Have you tried the suggestions listed in this thread?

Do you have a usb storage drive? Flash card, anything like that that shows up in my computer as a drive?

http://support.microsoft.com/default...t the problem?

Hi, and thanks for your reply. I've tried most of the suggestions in the thread....arghh!
I'll try to scanreg/restore and see what happens. Thanks again.
May 3rd, 2004, 03:37 PM
sjhanley

floppy

Do you have a usb storage drive? Flash card, anything like that that shows up in my computer as a drive?

I have a floppy drive (3.5") CD-RW drive and DVD drive. Is this what you mean?
May 3rd, 2004, 03:37 PM
NooNoo

Not unless its usb - no. Was thinking more like the pen drives or a camera memory stick
May 4th, 2004, 08:45 AM
sjhanley

Quote:

Originally Posted by NooNoo

Not unless its usb - no. Was thinking more like the pen drives or a camera memory stick

Well, so far nothing has worked. I deleted win386.swp and .pwl, tried to do restore but that failed, repaired IExplorer 6 (in case that was it), I have no viruses, lowered graphics acceleration, removed several things from startup using msconfig (my printer, multimedia keyboard), ran AdAware. My god, I'm just at a loss. I get the same error messages and now one that says Explorer has caused an IPF at module <unknown> (on top of the .."at module Kernell32.dll"). The kernel message happens first, then the 'unknown' one happens. Everything in my task bar shuts down eventually and whatever is on my screen shuts down.
I would replace explorer.exe and kernell32.dll but I don't have the Win98 disk. Is there a way to get these files from the cab files?
Thanks again, NooNoo
May 4th, 2004, 10:03 AM
Tekboy

Quote:

Originally Posted by sjhanley

Well, so far nothing has worked. I deleted win386.swp and .pwl, tried to do restore but that failed, repaired IExplorer 6 (in case that was it), I have no viruses, lowered graphics acceleration, removed several things from startup using msconfig (my printer, multimedia keyboard), ran AdAware. My god, I'm just at a loss. I get the same error messages and now one that says Explorer has caused an IPF at module <unknown> (on top of the .."at module Kernell32.dll"). The kernel message happens first, then the 'unknown' one happens. Everything in my task bar shuts down eventually and whatever is on my screen shuts down.
I would replace explorer.exe and kernell32.dll but I don't have the Win98 disk. Is there a way to get these files from the cab files?
Thanks again, NooNoo

Just point the dialog box to the cab files and you will be on your way.
May 4th, 2004, 01:46 PM
sjhanley

Quote:

Originally Posted by Tekboy

Just point the dialog box to the cab files and you will be on your way.

Glad to know they are in the cab files.
okay, silly question number 12....how do I go about installing these (or re-installing)? Just rename the old files? Will it let me? I had to look up how to delete the swap file, that was easy once I knew how.
Thanks once more.
May 4th, 2004, 02:00 PM
NooNoo

start, run type in sfc
click ok
It will popup a box - you can choose to scan all or replace one file.
May 4th, 2004, 02:25 PM
sjhanley

Quote:

Originally Posted by NooNoo

start, run type in sfc
click ok
It will popup a box - you can choose to scan all or replace one file.

I did that. (thanks)
explorer.exe and kernel32.dll are not in my cab files.

ideas?
May 4th, 2004, 02:41 PM
NooNoo

err yes they are.... how many cabs do you have? should be about 70 of them.
May 4th, 2004, 02:51 PM
sjhanley

Quote:

Originally Posted by NooNoo

err yes they are.... how many cabs do you have? should be about 70 of them.

634 objects in the Windows/Options/Cabs folder. None of them are named explorer.exe or kernel32.dll Are they compressed or part of other files? How do I know what file to point the sfc to?

Sorry to be such a girl about this. confused. bewildered. a girl. that's me.
May 4th, 2004, 02:52 PM
sjhanley

Quote:

Originally Posted by NooNoo

err yes they are.... how many cabs do you have? should be about 70 of them.

There are also 13 subfolders in the CABS folder. none containing explorer.exe etc.
May 4th, 2004, 02:55 PM
NooNoo

the cabs are compressed - if you open them with winzip you get to see them all.

All you have to do is tell sfc which file you want, what directory the cabs are in and where you want sfc to put the file after it has extracted.
May 4th, 2004, 02:56 PM
sjhanley

Quote:

Originally Posted by sjhanley

There are also 13 subfolders in the CABS folder. none containing explorer.exe etc.

OH! I have a cab viewer and realized I must have to find the buggers w/in all the Win98 cab files (I have 202 .cab files, btw)

am I getting warmer?
May 4th, 2004, 02:59 PM
NooNoo

you dont need a viewer, as I said, just give sfc the information posted above, it will do the rest. - 202 ? Last count there were 71 win98 cabs....
May 4th, 2004, 03:01 PM
sjhanley

Quote:

Originally Posted by NooNoo

the cabs are compressed - if you open them with winzip you get to see them all.

All you have to do is tell sfc which file you want, what directory the cabs are in and where you want sfc to put the file after it has extracted.

Actually I did this. It did not work. It said it 'could not find the file specified."
May 4th, 2004, 03:03 PM
NooNoo

then maybe those 202 cabs are not the correct version?

Where is your win98 disk?
May 4th, 2004, 03:06 PM
sjhanley

Quote:

Originally Posted by NooNoo

then maybe those 202 cabs are not the correct version?

Where is your win98 disk?

The win98 disk is in the wind. I absolutely haven't a clue. (don't roll your eyes, now, please). I have 202 *.cab files, not just Win98 specifically.

I found the 2 cab files that have the files I need. Egad, what if it screws it up completely? nervous.......
May 4th, 2004, 03:18 PM
NooNoo

Then you will be buying a new copy of windows 98.

I am constantly amazed that people pay £70 upwards for a cd and a sticky label and promptly lose it!
May 4th, 2004, 03:27 PM
sjhanley

Quote:

Originally Posted by NooNoo

Then you will be buying a new copy of windows 98.

I am constantly amazed that people pay £70 upwards for a cd and a sticky label and promptly lose it!

In my defense, I never actually had the disks, because it was pre-installed when I bought the machine. I just can't find that 'emergency' disk or whatever came with it. shame on me, nonetheless.

Well, I figured that I was typing the wrong freaking thing into sfc, but I cleared my frazzled brain long enough to point it to the cabs and reinstall both explorer.exe and kernel32.dll. it hasn't given me the IPF message yet....we shall see.

I truly appreciate all your help. I may be back.

SJ
May 4th, 2004, 03:58 PM
sjhanley

Quote:

Originally Posted by sjhanley

I truly appreciate all your help. I may be back.

SJ

I'm back. The &^$@$^#&*% thing didn't work. It's still crashing and giving me the "module <unknown> message now. Over and over and over. No matter what program I'm using, what I'm doing. <sigh>
May 5th, 2004, 03:18 AM
NooNoo

Have you checked for spyware and used an online virus checker such as http://housecall.antivirus.com ?

You can also request new disks from your computer manufacturer, give their support a call.
May 5th, 2004, 01:22 PM
sjhanley

Quote:

Originally Posted by NooNoo

Have you checked for spyware and used an online virus checker such as http://housecall.antivirus.com ?

You can also request new disks from your computer manufacturer, give their support a call.

Yes, I've checked for spyware and viruses. I just checked again using the housecall link you sent to make sure. Nada.

I appreciate your help tremendously. I have no idea what it is. It's crazy!
May 5th, 2004, 01:24 PM
NooNoo

Could you post the full and exact message please?

Do you have any toolbars installed?
May 7th, 2004, 10:24 AM
sjhanley

Quote:

Originally Posted by NooNoo

Could you post the full and exact message please?

Do you have any toolbars installed?

Hello again. No, I didn't have any toolbars installed or running.

I went and upgraded to XP hoping it would solve the issues. Guess what? It did NOT. Only now I don't get the error message, the whole thing just blinks and shuts down whatever I had onscreen. I got some message once about Explorer suffering an error, but only once did I get that.

The message was
Explorer has caused an Invalid Page Fault at module kernel32.dll @ 0167.bff87f00

Then it was ....Explorer has caused an Invalid Page Fault at module <unknown>...

I no longer have the full message to share. I thought I could just install XP and be done with it. I am wrong and hang my head in shame. I had to upgrade some drivers due to XP and now my printer won't work right. I am in total hell. If I uninstall XP will it revert back to the old drivers or am I going to have to figure that out too?
May 11th, 2004, 12:43 PM
sjhanley

Quote:

Originally Posted by xschmittyx

This is a toughy, I have a windows 98 machine that gets the following error at shutdown. "EXPLORER.EXE has caused an invalid page fault in module kernel32.dll at 0167:bff87f00". .

Schmitty, Did you ever get a solution to this error? I had the same one and it's still happening. I've tried everything you said you were going to try, no virus, no spyware, renamed applog, new explorer.exe and kernel32.dll files, new .pwl....please tell me you found something. Thx
May 11th, 2004, 01:25 PM
NooNoo

sjhanley I guess you know now, but to others, NEVER UPGRADE when you have a problem, all you do is upgrade the problem.

You should at this point, backup your data, format and reinstall. From this point on your system will be unstable untill you do.

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