USB 2.0 Device (iPod) only onnecting at 1.1

I've had an iPod for about a year now, worked fine (once recognized), but I noticed a couple weeks ago that when connecting, it said the now-cringe inducing "HI-SPEED device connected to NON-HI-SPEED hub" rig. I didn't think much of it because normally it flashes a quick 'device not recognized' type message which goes away and everything works fine. I was only sync-ing a few songs here and there so I never noticed the speed dropoff, but this afternoon I went to resync a lot more and the speed drop off was quite noticible.

Specs:
I'm running an IBM t40 laptop with two USB 2.0 ports. Have the XP SP1 update. Intel 855PM Chipset.

As for the USB particulars, under device manager I have
1 Intel 82801DB/DBM USB 2.0 Enhanced Host Controller -24CD (What the iPod should be attaching to)
3 different 82801 DB/DBM Universal Host Controllers -24C2, C4 (which it always connects to), C7
Then four USB Root Hubs.


I know the iPod works; my neighbor has the _exact_ same computer (educational purchase) and it connects to the Enhanced Host Controller on his computer. I've updated the BIOS, I've tried using both USB ports, I've uninstalled/reinstalled iPod software, I've uninstalled the USB Controllers, I've re-installed the specific Service Pack drivers, I've run the Chipset Software Installation Utility from Intel, I've even copied the drivers from the working t40 and stuck them in my t40: all to no avail.

I dont want to reinstall XP because rather than give me a disc IBM has the preinstalled software thing; i can't control if it will format or not and I dont want to lose my music (nor do I want to backup 16GB onto CDR). Similarly I have a special program for my upcoming exams (in graduate school) that I can no longer download and I dont want to be forced to write out my exams

Any advice?

Well, you've done most of what I would recommend. Other than the obvious (is usb 2 enabled in bios?), the only other thing I would try is to boot into safe mode, go into device manager, select "show hidden devices", then delete all the usb controllers and root hubs. Reboot and let windows retedect the devices. Cross your fingers.

Quote:

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Originally Posted by hudsonsmith

Well, you've done most of what I would recommend. Other than the obvious (is usb 2 enabled in bios?), the only other thing I would try is to boot into safe mode, go into device manager, select "show hidden devices", then delete all the usb controllers and root hubs. Reboot and let windows retedect the devices. Cross your fingers.

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I tried that, no avail. Found the XP SP1 network installation (since Windows Update says I dont need it), downloaded all 120MB of that in hopes of resetting some things. Still no dice. Shut the laptop off and gave up. Next morning though, it started working. Then it would stop. Its hit and miss now. It will connect, say it connected at 1.1, I'll unplug it, plug it back in, says it connects at 2.0, then 30 min later switch down to 1.1 without me touching it. For a while I just disabled the C4 root hub, but it was still the same problem - it would occassionally connect at 2.0, then simply say it wasn't connected, then re-connect at 2.0. I'm almost positive that it isn't an issue with the iPod, but i'm still between a rock and a hard place vis-a-vis not being able to re-install XP.

Think this is a motherboard issue?

Tried a different usb cable?

I'm getting the exact same problem with my MPAvio A/V player.

I haven't checked my BIOS settings yet, but I'll do that right after I'm done posting.

If the cable is to blame, can I use any USB cable that has the same port shape on the other end? or will that possibly damage my player/cable?

USB 2.0 cables have identically shaped connectors, but are better shielded for the higher data transfer speeds...better to use a 2.0 cable

Quote:

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Originally Posted by Massif

I'm getting the exact same problem with my MPAvio A/V player.

I haven't checked my BIOS settings yet, but I'll do that right after I'm done posting.

If the cable is to blame, can I use any USB cable that has the same port shape on the other end? or will that possibly damage my player/cable?

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the cables are pretty much the same, USB 1.1 and USB 2.0 the only difference I believe is that the USB 2.0 cables are shielded better . . . . I haven't seen a USB 1.1 cable not work with USB 2.0 devices (at the USB 2.0 speed) yet though.

I checked my BIOS and the only option relating to USB is "USB Legacy Support" which is currently set to Auto.

Could that be what's causing the problem? If I do disable it (or enable it) fully, will it cause problems with other USB devices?

checked at ibm for bios updates for the laptop?

i updated my BIOS, found another setting which enables USB 2.0, but it was already set to enabled. Still getting the same problem. I tried disabling the USB 1.1 Controllers but that also disabled my USB ports entirely.

I got that windows update for usb, still not fixed.

It can't be the cable because we used the same cable with the device on a different computer and it worked.

I've got the same problem with my IBM laptop too.
It's a T40p.
If you already found a solution could you tell me.
I don't know if wethever it's a hardward problem or not :rolleyes:

Up !

Nobody knows ?

I've given up...I think I might just buy another USB card...

I was hoping for an easy software fix but I doubt that I'll find one...

It use to work perfectly :sad:

It's a pitty I don't know if it's an hardware problem or not.
I think testing it on linux may answer that question

holy crap! good idea!

does usb work on linux? I guess I'll try and find out

http://support.microsoft.com/default...b;en-us;822603

Check this out - seems that it does NOT install with XP1 every time.
Also try using a different port on your pc =- preferably one that is direct to the pc rather than thru a multiple port external device. I went round and round with this problem before this resolved it.



[QUOTE=dmtarr]I've had an iPod for about a year now, worked fine (once recognized), but I noticed a couple weeks ago that when connecting, it said the now-cringe inducing "HI-SPEED device connected to NON-HI-SPEED hub" rig. I didn't think much of it because normally it flashes a quick 'device not recognized' type message which goes away and everything works fine. I was only sync-ing a few songs here and there so I never noticed the speed dropoff, but this afternoon I went to resync a lot more and the speed drop off was quite noticible.

I have the same stupid error occasionally with my Ibuddy. Try getting the latest usb driver from IBM for that laptop, and uninstal/reinstall. Don't know why it freaks out and drops back to usb1, but reinstalling usually solves the problem.

Same problem here. T40p, will work occasionally, any usb2 device I plug in has these problems.

I eailed IBM about it, their response:

Dear Sir / Madam.

I would like to thank you for your e-mail.

What you have to try is to update windows it is a driver in service pack 1.
If that fails you need to run a recovery.

Thomas Elofsson
Mobile Technical Specialist


umm, yeah, thanks for nothing.

Another thing, reinstalling doesn't help. Reinstalled drivers, reinstalled windows, sometimes the ports work, sometimes they dont, always it is frustrating. Try ripping a dvd on an external drive at usb 1 speed. Not fun.

Hey everyone,
I was wondering what the final outcome pertaining to the usb problem is/was. I have a Thinkpad R40 and have had the same problem while using both the ipod mini and the external 40GB USB 2.0 HD from IBM. Here is what I have done: (I am running WinXP Pro)

- installed XP SP1a
- installed USB update (one of those after SP1 deals you can get from MS)
- updated IBM BIOS and controller to latest possible version
- installed latest chipset utility from Intel
- used different USB 2.0 cable (for the HD at least)

here are some anomalies:
- both devices work at USB2.0 on desktops with WinXP Pro
- same devices work on similar R40 laptops at work running Win2K!

I still get that damned "Hi-speed USB device plugged into non-hi speed USB port" blah blah blah.

The BIOS does not have an option for me to set the USB to enhanced, only an option to enable or disable BIOS USB support (for USB CD-ROM or diskette drive).

What I have noticed in Device Manager is that when viewing all the devices by connection, both the ipod and external HD register under the ordinary USB controller, NOT THE USB2 one. I wish there was a way to drag and drop the devices to the other controller!

It seems all of our problems have some overlap. Anyone able to resolve this? I have called IBM tech support and they cannot do anything from a software perspectice. MS forwards my request to their website to "check out service pack 1". When I google similar errors online at various manufacturers it seems that there are many people getting the same problem (and in 2004 as well).

If there are other frustrated thinkpad users out there, let's unite! If you have any solution to mine or other problems posted in this thread please share your wisdom. Thanks.

HS

I am having the same problem, but with not only an ipod but an external hard drive.

There are other instances of this I have found on the web and the key link is that an IBM ThinkPad is always to blame.

My inclination is to think this may be a systemboard problem, although I am not sure. The problem does not always start at hardware hook-up especially in the case of the hard drive, it sometimes connects at 2.0 then goes down to USB 1.1 (the ipod does generally start off at 1.1.)

IBM has suggested experimenting with a different hard drive to see if the problem continues (and are prepared to provide access to one for me). This may not be a properly controlled experiment, however, as the other hard disk may replicate the "starting" point of my current drive, but not the patterns of change which may take place again upon commencement of similar uses and updates.

I may therefore try to spring for a systemboard replacement. has anyone had a go at that yet?

--Jonathan

Welcome to WinDrivers Jonathan. Judging by the number of usb2 issues I've been seeing, I think the problem is a buggy driver rather than your specific hardware. Many of these issues seem to tie back to the same chipsets or the same cardbus controllers. Therefore, I doubt replacing the board will help. What is the specific Thinkpad model you have?

Quote:

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Originally Posted by jrichmond

IBM has suggested experimenting with a different hard drive to see if the problem continues (and are prepared to provide access to one for me). This may not be a properly controlled experiment, however, as the other hard disk may replicate the "starting" point of my current drive, but not the patterns of change which may take place again upon commencement of similar uses and updates.

---

I've currently tried it with two different 3G ipods, a Lacie 250GB external usb2 drive, an Iriver HP140, and a pioneer DVR-107D in a Stardom external usb2 drive enclosure. All four exhibit the same symptoms, that is they sometimes work, sometimes dont, sometimes work for a bit and then switch to usb1 in the middle of a write/burn (argh). If that isn't testing it with enough different drives I dont know what is. I've also tried different cables, all rated for USB2, have installed every driver and service pack under the sun, have reinstalled the entire OS a couple of times, and basically I'm at wits end. I would send the laptop in to IBM for warranty repair/replacement if I could afford to be without it for a while, but at the moment I'm in london and cant do so. It will have to wait till I'm back in australia and have access to a desktop machine while I wait for it back.

I would say that I'm never buying a thinkpad again if the damn T42p didn't look so sweet... :)

I have a 2374 T40 and went through several hours of troubleshooting, some on my own scouring the Internet, some with IBM (very helpful, but no dice).

Neither my IPod nor my external hard drive (both new) were connecting at 2.0, kept getting that damn "hi-speed/non-hi-speed" message.

I finally reloaded my entire system, patched it to SP2 beta, updated the bios and controller program to the version released on 7/13, still getting 1.1 transfer speeds and the bubble message.

Just got off the phone, IBM is coming on 7/16 to install a new system board as the problem could not be resolved. I suggest that anyone else with a Thinkpad request the same since no company (IBM, Apple, Western Digital, Microsoft (!), etc...) is taking responsibility for the problem. At least IBM was easy to work with and did not balk at putting in a new board.

Good luck.

Taylor

I have a 2373G1U T40p and my usb devices are always recognized, but transfers only occur at 1.1 speeds. However, I am quite sure I had transfers at 2.0 speeds when I first purchased my laptop.

I too have reinstalled everything from the IBM service partition and applied all possible updates. They only thought I have to add is that maybe it is the newer bios that is the problem. I have always flashed my bios to the newest version. But the bios is the only thing that I can think of that is different on my laptop from when I purchased it.

Does anyone have this problem who is using the original bios that came with the T40p? I might try flashing to the original version of the embedded controller and bios to see if usb 2.0 starts working again.

Has anyone tried this?

Welcome to Windrivers dsb38 and graynu

Graynu, did a new system board solve the problem?

dsb38 if this is an intel based laptop, have you installed the intel inf driver?

url=http://support.microsoft.com/default.aspx?kbid=822603]have either of you installed this patch?[/url] also check the file versions in that mskb against your system.

Hi,

I'm running xp home SP1, P4, MSI mobo. I'm having a similar problem with the Ipod. When i first installed the ipod (4g 40 gig) I used the 2.0 that came with the mobo. This worked fine for the first few days. Then it slowd down a lot. Then it completely stopped working.

I bought a new 2.0 card, installed the drivers, and installed two usb 2.0 patches for windows. It says new hardware found, then says device is working properly, then says mass storage device malfunctioned. This seems like a windows problem to me. I dont have any other usb 2.0 devices i can test on the card.

In device Manager, is usb2 supposed to show up as "enhanced root hub" or not. When i installed the card, it shows up as enhanced host controller, and added more root hubs, but no enhanced root hubs.

The computer is not online yet, when it is, I'll try Updating the Bios. For now, i'll just search for new drivers.

Its a shame somthing so simple as an Ipod can cause me such a headache!!!!!!!!!!!

Thanks!

Have any of the posters here updated to xp SP2 that's now available? If so what effect did it have?

I installed SP2, all possible udates, drivers, and other such things. Reinstalled ipod updater, and itunes.

I called Apple support again, and they said i did everything i can. They said to bring the Ipod to the Apple store near me, and have them test it out. Then they may give me a new cord, or repair the ipod. If all else fails, i'll get my money back, and buy some mp3 player that was built to run on a PC.


good luck to all others w/ this problem

Just something amazing !

I was just tapping under the back of my t40p and it started to work at usb2 speed !!!!
When i just move it a little bit it went back to usb 1 then i tapped again and magic it switch to usb2.

What it shows is that there is not any software or drivers problem as I also have the same issue on linux. It's a damn hardware problem wich require a motherboard change :sad:

My problem is that I don't have the time to send the thinkpad to IBM and wait one week.

When I called IBM I give the link of this topic to the tech to make them aware of this problem they seem to discover.I suggest you to do the same thing

Alex


PS: excuse my english by the way :rolleyes:

Well, i'm proud to say that i've solved my ipod problem.

My friend (also an ipod owner) was over one day, so i deceded to try out his pod cord. I didn't ever think of trying this before, becasue windows knew somthing was plugged in, just didn't recognize it. Anyways, i plug my pod in using his power/usb cord, and bang!, the damn thing worked instatntly. I'm going to the apple store to get a (hopfully free) replacement cord.

Just to make sure it wasn't a fluke, i retried my cord, and it was a no go. This is weird becasue it dosen't seem like a cord problem at all. If you are having slowdown problems, and windows shows a malfunctioned usb device, i would suggest trying a new cord.

I hope this works for everyone else having problems.

good luck!

P.S. The stupid apple support hotline didn't help at all, they didn't even suggest this.

Hello,

please, has anybody fix up a problem with IBM ThinkPad notebook (T40p + XP SP2 by me) and "HI-SPEED device connected to NON-HI-SPEED hub" message??????
I have after system recovery the same problem.

Thank a lot

doc

Quote:

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Originally Posted by NooNoo

Have any of the posters here updated to xp SP2 that's now available? If so what effect did it have?

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installing XP SP 2 is actually what caused my problems in the first place. I have a 2737 QU1 T40 and a 160G LaCie drive. The combo worked fine for about two months before installing SP2, and now it won't work for two hours in a row. On boot, things are generally okay, but after some time it will drop the USB connection entirely, then redetect the drive and pop up the "Hi-Speed in a low-speed" message. Since I run VMWare from the drive, this causes major, major problems.

I have applied all relevant IBM updates, I have applied a LaCie firmware update, I have deleted and redetected all USB devices, I have disabled Windows power management of the USB ports, and none of it has done any good. I'm going to have to rebuild from scratch and hope that works.

Guys,

I have had exactly the same problems on my IBM T40, and seem to have solved them now. Here is what I did

1. Disable automatic power management for both PCI and processor from within windows.

2. reboot the pc, and go into bios setup. make sure that the processor power mgmt for speedstep is set to enabled, but set battery and power to a definite state (ie, max performance, max optimised rather than automatic)

3. reboot pc, and insert usb item, it will probably come up as 1.1 still.

4. delete the controller

5. reboot the pc with the usb device plugged in

6. it seems to now be running at usb2, and if i remove and reinsert it, keeps coming up as usb2.

This seems to have worked. I have tried it on a usb2 mp3 player, a pendrive, and 2 different usb hard drives, all with success.

The only problem I have found is that the pc STILL shuts down the power to the usb devices every so often.

I dont seem to be able to see why this happens, or to get round it, but will keep trying. There seems no pattern, hence its difficult to tell why it happens.

Hope you have luck with this

Perry!!

Quote:

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Originally Posted by waldp

Guys,

I have had exactly the same problems on my IBM T40, and seem to have solved them now. Here is what I did
...
The only problem I have found is that the pc STILL shuts down the power to the usb devices every so often.
...
Perry!!

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Hey, thanks for the post! Unfortunately, the power shutdown is a show-stopper for me... I'm going to rebuild this machine with a new OS today.

I beat my head against the wall for 3 days,With this used gen three Ipod , Basically Ignore that "Does not recognize USB device". as long a you have usb 2.0 enhanced, it will work

With a USB cable & Ipod base, load the Ipod CD & load Itunes , I have Toshiba 2.4 ghz 60 g 512 ram laptop and figured it was fast - new enough to work. If you see the ipod on my computer as a hard drive in 32 Fat ,it will be in USB mass storage device as well, your good for windows ,if not reformat ,if it was used on an apple machine before.

I was just ripping Cd's to load on the ipod , about 5 -20 seconds a song to load on the laptop about 12 x Drive speed ,,to mp3 . The first few times I booted up with everything conected .
Later it was fine to connect while on,

After the CD is loaded "imported " top right corner , attach the Ipod to the cord or base ,wait a while to start, it will up date Ipod ( a CD in 2 -5 seconds on my machines hard drive to the ipod ) Itunes has a data base to list songs in your file ,even copys will list song names & album names.

The other program "music match" try's to start up a well , There is a setting to stop it , I just X it off ,as it slows Ripping speed by use of ram space .

I hope this helps , some poor bastard like me. from 3 days of BS

Turns out it was a hardware failure... I went back to corporate IT and we realized that the USB ports were kind of loose, so we swapped hard drives into another T40 shell and the problem went away. The ports probably need to be resoldered :(

I think the problem was caused by plugging in those USB keys with the rounded plastic cases while something else is already plugged in, causing the ports to spread away from each other. I'm using a extender cable now with USB keys.

UPDATE: well, here it is four months later and the new T40 shell has failed in the same way, only worse -- now the port replicator USB port is also slowed. Just to be sure, I borrowed a laptop hard drive from another machine and installed a fresh WinXPSP2 slipstream disk, still got slow USB. Very frustrating, as in all other ways this has been the best laptop I've ever carried.

Have had my T40 one and a half year now, and used the 40GB USB2.0 IBM Hard Disk for backup since the beginning with no problem at all, almost daily backups ( total system backup when needed, and diff backup every day). Today, I got this bubble saying what you all have described above. I tried most of what you also have decribed, trying to update drivers etc.

I have upgraded to Win XP SP2 a few days ago (after careful updates of everything IBM suggest from its support site)

With the comments on cables i saw, I inspected my USB cable, and found it to be twisted, due to the fact that I roll it up around my hand after each backup and put it back in the black IBM bag together with the HD. I have now stretched the cable and untwisted it as best as I could.

And, believe it or not, when I connect the HD and flip the power switch, everyting works ok, and I get the normal USB 2.0 connection! No bubble massage, and the USB icon that appears in the system tray says, when I click on it, that I am connected to the USB 2.0 controller and its associated USB root hub.

I have tested this several times now, and it seems to be stable.

I hope that this now proves to be the problem and the solution, hope that others try the same and report back here.

Jan

This luck did not last long...

Now, when I am back at the computer and triy again , I am back to a USB device connected to a low speed USB port....

Jan

Quote:

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Originally Posted by janflodin

Have had my T40 one and a half year now, and used the 40GB USB2.0 IBM Hard Disk for backup since the beginning with no problem at all, almost daily backups ( total system backup when needed, and diff backup every day). Today, I got this bubble saying what you all have described above. I tried most of what you also have decribed, trying to update drivers etc.

I have upgraded to Win XP SP2 a few days ago (after careful updates of everything IBM suggest from its support site)

With the comments on cables i saw, I inspected my USB cable, and found it to be twisted, due to the fact that I roll it up around my hand after each backup and put it back in the black IBM bag together with the HD. I have now stretched the cable and untwisted it as best as I could.

And, believe it or not, when I connect the HD and flip the power switch, everyting works ok, and I get the normal USB 2.0 connection! No bubble massage, and the USB icon that appears in the system tray says, when I click on it, that I am connected to the USB 2.0 controller and its associated USB root hub.

I have tested this several times now, and it seems to be stable.

I hope that this now proves to be the problem and the solution, hope that others try the same and report back here.

Jan

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glad to see its not just me


Also have a T40, which has this problem. I have another T40 for work, which does NOT have this problem. Copied files from my work computer to my personal T40 and it didn't fix it, message still comes up. My power connector is loose again so I'll have them replace the usb ports and power connector at the same time. Turn-around time shouldn't be too long, maybe two weeks tops?