Updating DMI for Tosh Satellite 5005-S504

I'm trying to restore a Toshiba Satellite 5005-S504 and am getting a "Wrong Machine" error. I suspect that the DMI data is incorrect as the motherboard has been replaced in the past. I have the utility to update the DMI data, but need some assistance inputting the correct info. What i have:
Model Name: Satellite 5005-S504
Version Number: Version 1.0
Serial Number: (the serial number)
Model Number: PS500U-00Y0LX
PCN/BND Number: ??

It's been a while since I did this, I'm not sure if I have the Model Name and Model Number in the right format (I'm still getting the "Wrong Machine" error), and I also don't have a clue what the PCN/BND Number is supposed to be. Anyone out there able to assist?

Don't worry about anything but model name. If it is a satellite 5005 series, just put in "Satellite 5005". That should be all that it needs.

I have the all the dmi entries needed for canadian models, but not american models. It should be the same though.

That did it, thanks! :thumbs:

Quote:

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Originally Posted by Damned Angel

Don't worry about anything but model name. If it is a satellite 5005 series, just put in "Satellite 5005". That should be all that it needs.

I have the all the dmi entries needed for canadian models, but not american models. It should be the same though.

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Hello,
I am in a similar situation to the person you replied to. The mother board on a Satellite 1900 was replaced under warranty by Toshiba and now the recovery disks will not work. It is a Canadian model, PS192C00824, purchased originally from am Office Place store.

I tried updating the DMI by both completely filling in all known data as well as just "SATELLITE 1900". It fails towards the end with the WRONG MACHINE error.

Do you have any other suggestions?

Thank you for help.

type it in as Satellite 1900. Only the S should be capatilized

Quote:

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Originally Posted by Damned Angel

type it in as Satellite 1900. Only the S should be capatilized

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Thank you,
I was typing it in all upper case.
Works now!

Where can i get this utility that you were useing to reset DMI settings on wrong machine erroe message. I am trying to use my restore disk and get this message but i have had no hardware changes So any input or help on this issue would be appreciated and where i could find utility maybe you could send it to me if small enough.

Thanks
David

It's only available to Toshiba Authorized Service Providers. It's usually specific to each model, part of the Tests and Diagnostics utilities.

take it into any authorized service provider. They should set the dmi for you for free. If they want to charge you, call Toshiba and get a case number.

Quote:

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Originally Posted by Damned Angel

take it into any authorized service provider. They should set the dmi for you for free. If they want to charge you, call Toshiba and get a case number.

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Am having the same problem. Did find the following from toshiba:
ACPI Flash BIOS Version 1.70 for Satellite 5005-S504 released by Toshiba on 7/16/02. Does anyone know if this will work to reset the DMI?

it shouldn't. You need Toshibas DMI updater utility. Only an authorized service provider or Toshiba themselves has it.

Quote:

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Originally Posted by Damned Angel

it shouldn't. You need Toshibas DMI updater utility. Only an authorized service provider or Toshiba themselves has it.

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Oh well, thanks for the info.

where can I get the DMI utility? I have the same issue and Toshiba insists on charging to reset the DMI.

Quote:

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Originally Posted by yabxe

where can I get the DMI utility? I have the same issue and Toshiba insists on charging to reset the DMI.

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It's only available to Toshiba Authorized Service Providers, not end users. Go here
then click on "Service Centers" to find one near you.

Only available at Toshiba for $110 to fix a problem their bios upgrade (Toshiba lowered the cpu speed through the bios change to prevent the machine from overheating) caused. Anyone interested should visit KBLA.com and get in on the lawsuit against Toshiba. For me I refuse to provide Toshiba with any additional funds and will wait for them to pay me at the conclusion of the class action suit. This evening I successfully loaded LINUX and am up and running without touching the DMI.

Quote:

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Originally Posted by mxpsux

It's only available to Toshiba Authorized Service Providers, not end users. Go here
then click on "Service Centers" to find one near you.

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Everyone can stop PM'ing me about getting a copy of the DMI utility, even if I had ready access to the one you need, I can't give you a copy.

Thanks for the reply i understand but all i asked you was if you knew where i could get or find did not expect you to give to me.

I've had the same problem four times already on my p.o.s. Satellite S504. Listed below is the gist of how I hacked the Toshiba recovery CD so that it doesn't check what machine it's intalling to.

The first Toshiba recovery CD (for the Satellite S504 at least) has a file on it called RECOVER.BAT. What you want to do is extract the CD's ISO, edit that file, then burn a new image. I'm working from memory here, but basically my RECOVER.BAT file had a section that looked *something* like ..


@rem check for bad machine
getmodels %MODELS%
if errorlevel = 1 goto BadMach

and I edited it to look like:

@rem check for bad machine
getmodels %MODELS%
@rem rorlevel = 1 goto BadMach

Voila! No more DMI headache!


I used the PowerToy by Alex Feinman to extract the ISO, and UltraEdit trial version to edit it. UltraISO also looked promising for the editing.

Thanks so much that all makes sense to me i just wonder why error keeps occuring? Oh I'll try it out.

David

Quote:

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Originally Posted by islander

I've had the same problem four times already on my p.o.s. Satellite S504. Listed below is the gist of how I hacked the Toshiba recovery CD so that it doesn't check what machine it's intalling to.

The first Toshiba recovery CD (for the Satellite S504 at least) has a file on it called RECOVER.BAT. What you want to do is extract the CD's ISO, edit that file, then burn a new image. I'm working from memory here, but basically my RECOVER.BAT file had a section that looked *something* like ..


@rem check for bad machine
getmodels %MODELS%
if errorlevel = 1 goto BadMach

and I edited it to look like:

@rem check for bad machine
getmodels %MODELS%
@rem rorlevel = 1 goto BadMach

Voila! No more DMI headache!


I used the PowerToy by Alex Feinman to extract the ISO, and UltraEdit trial version to edit it. UltraISO also looked promising for the editing.

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HI ALL. i have toshiba satellite 5005-s504. i have a problem with "Wrong Machine!". i don't change any hardware. what cause the Wrong Machine? What cause the DMI change? I need the answer urgent. very urgent! PLEASE!

Welcome to Windrivers Claude

Did you read the entire thread?

As to why this has happened, it may be due to a hardware fault, but it would be impossible to guess.

"As to why this has happened, it may be due to a hardware fault, but it would be impossible to guess."

I install another windows. from a friend. windows xp professional. i format the harddrive with fdisk. can this cause "Wrong machine"?
It's very important to me to know if another windows cd install may cause the DMI change. Now it's "Portable PC". not "Satellite 5005"
And when i boot first recovery CD it's "Wrong Machine" :(


HELP ME! IT'S URGENT! PLEASE!

Quote:

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Originally Posted by claude008

"As to why this has happened, it may be due to a hardware fault, but it would be impossible to guess."

I install another windows. from a friend. windows xp professional. i format the harddrive with fdisk. can this cause "Wrong machine"?
It's very important to me to know if another windows cd install may cause the DMI change. Now it's "Portable PC". not "Satellite 5005"
And when i boot first recovery CD it's "Wrong Machine" :(


HELP ME! IT'S URGENT! PLEASE!

---

"I install another windows. from a friend. windows xp professional"


maybe your machine dos,nt like BENT/BORROWED copies of Mr Gates fine software

maybe your machine dos,nt like BENT/BORROWED copies of Mr Gates fine software[/QUOTE]

I don't understand your post. please give me some info. not joke. i install another copy of windows from a friend to resolve the problem. i like to install my windows from the recovery cdz but it's "Wrong machine"
Happy? PLEASE HELP ME!

Another Windows install or fdisk cause the DMI change?

Quote:

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Originally Posted by claude008

maybe your machine dos,nt like BENT/BORROWED copies of Mr Gates fine software

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"I don't understand your post. please give me some info. not joke. i install another copy of windows from a friend to resolve the problem. i like to install my windows from the recovery cdz but it's "Wrong machine"
Happy? PLEASE HELP ME!

Another Windows install or fdisk cause the DMI change?[/QUOTE] "

did you read this post properly before you posted or did you just do a google?

the question you ask has been clearly answered for you ,,,

QUESTION
Where can i get this utility that you were useing to reset DMI settings on wrong machine erroe message. I am trying to use my restore disk and get this message but i have had no hardware changes So any input or help on this issue would be appreciated and where i could find utility maybe you could send it to me if small enough.

ANSWER
take it into any authorized service provider. They should set the dmi for you for free. If they want to charge you, call Toshiba and get a case number.

QUESTION
Am having the same problem. Did find the following from toshiba:
ACPI Flash BIOS Version 1.70 for Satellite 5005-S504 released by Toshiba on 7/16/02. Does anyone know if this will work to reset the DMI?

ANSWER
it shouldn't. You need Toshibas DMI updater utility. Only an authorized service provider or Toshiba themselves has it.

QUESTION
where can I get the DMI utility? I have the same issue and Toshiba insists on charging to reset the DMI.

ANSWER
It's only available to Toshiba Authorized Service Providers, not end users. Go here
then click on "Service Centers" to find one near you.


so it has been clearly stated that the way to sort this problem out is take it into any authorized service provider. They should set the dmi for you for free. If they want to charge you, call Toshiba and get a case number



hope this solves your problem

Hi Guys:

I managed to procure a copy of the utility which changes the DMI setting for the model. Does anyone know if there is a way to just run it from a command line so this process can be automated?

-Scott

sbwilli if you are not an authorised dealer you are not allowed to use the utility.