Toshiba Sattellite DVD problems

Hi,

I would really appreciatae some help with this - if I need to include some more information here then please say. It's a problem that's been bugging me for many months.

I have a Toshiba Satellite 1800-712 (1.1GHz, 512MB RAM, using Windows XP) and the DVD drive has only ever intermittently worked- sometimes for five-ten minutes perfectly- but then inevitably deteriorating into sticky/slow video and sound.

I have tried a number of codecs, a number of DVD players and even gone so far as to buy an external DVD drive, thinking that it must have been the one inside the Toshiba laptop causing the problem. None of this has worked.

Does anyone have any suggestions about how to fix this???

Thanks,
YL

So welcome to windrivers YossarianLives! :) .. but first a 'telling off' ! ;)

Please don't make duplicate posts on the same issue you have a duplicate here - if you are getting no replies on it, try the age old post 'bump' technique to bring it to everyones attention ..

Can you confirm for us which XP version ? Home or Pro ?

& is this setup 'yours' or is it from some pre-install or recovery cd ?

Do you have all windows updates applied or not & have you applied sp1 at least ?

Everything 'ancillary' up-to-date, so I mean, especially, chipset patches & directx ?

Visited Tosh's site & checked for any 'stuff' there ..

Details of players & codecs tried might be handy too ;)

Have you any games ? Do they play 'ok' ?

Ok, apologies for duplicating - I don't even know what an "age-old post bump" is. Thanks for replying though. :) :)

I've just done the Belarc scan of my computer and it says I've got Windows XP Home Edition Service Pack 1 (build 2600). I haven't knowingly changed the setup, I haven't fiddled with the registry or anything like that. I install updates when Windows tells me to.

In terms of updating ancillary things I have been to the Toshiba website and installed the latest BIOS, and the DVD drive (TOSHIBA DVD-ROM SD-R2102) is made by Toshiba so I imagine updates for that would be there if anywhere. I have DirectX 9. I have also looked through the technical support FAQs for DVDs on the Toshiba website.

In terms of codecs I have a large number installed, but the probelm was evident before I installed them (DivX, Xvid, ffdshow, AC3, MPEG4...). I just ran the GSpot codec detector and it says I have 46 video and 30 audio codecs loaded, but as I say the problem existed before I started installing these to play .avi files.

I don't really play any games on this laptop so can't say whether they work.

I'd be very grateful for any ideas. YL. :)

PS. I received a PM from another user of this site who says he has the same probelm with this model of laptop.

Bump !

Like that :D

Quote:

---

Originally Posted by YossarianLives!

PS. I received a PM from another user of this site who says he has the same probelm with this model of laptop.

---

Am I busy answering that or a user called NooNoo ? (she's the site mod ) I think that ones to do with a dirty lens ? - if you think its related to this, put me a link in your answer so I know which one exactly ;)

Have you tried Dxdiag.exe ? Directx diagnostic (either that at 'run' or start, all programs, accessories, system tools, system information, then there's an option on that under 'tools' )

Quote:

---

..the DVD drive has only ever intermittently worked- sometimes for five-ten minutes perfectly- but then inevitably deteriorating into sticky/slow video and sound ..

---

This'd be the guts of whats wrong - so can you just go over that bit again giving me as much info as you can ? - Too many processes {programs} at once could be an obvious thing - as could 'malware' - do you know what the 'hell' I'm talking about with that ?

Once you've answered that lot I think we can have a 'stab' at a few things :)

The PM wasn't from NooNoo, I don't think the sender had posted his own thread; he just wanted me to tell him if it got fixed.

I've just run the DirectX diagnostic tool, running all the additional tests and no problems were found.

As far as the actual problem is concerned, it has always happened to a certain extent, but has gradually deteriorated over time. The player used to work for an hour or two fine, and then gradually there would be at first infrequent but increasingly long and frequent stickiness/choppiness in the sound and vision. The last time I tried it it worked for something like 30 seconds and then deteriorated rapidly. Sometimes I can restart the computer and it would give good performance, almost as though the lens had to 'cool down', but the problems would sure enough start again.

I've tried ending as many processes as it would let me through Task Manager, but this has no effect. And no, I don't know what the hell malware is! :)

YL

Considering how many toshiba dvd drive problems there are posted on this forum alone, I would be thinking that toshiba have a problem with their drives dying prematurely.

Quote:

---

Originally Posted by NooNoo

Considering how many toshiba dvd drive problems there are posted on this forum alone, I would be thinking that toshiba have a problem with their drives dying prematurely.

---

Well indeedy doody :), which was why I was trying to find out if it linked to the one on lens cleaners.. I've a feeling this one looks to be out of warranty though ?

For YossarianLives! : Malware is a collective term for 'net nasties' & covers Viruses, worms, Trojans & spyware & various other 'technically distinct whatsits' ;) - have a look at this thread started by Noo - How to fix popups, spyware, malware and nuisance programs - it'll give you a 'start' at least - if you have specific questions arising from that, then just ask away :)

I'd like you as 'an experiment' to see if you can aquire yourself a big fat mpeg or avi (something 10 minutes or longer with sound & video anyway ) & try playing that - this should 'pin' for us whether its the DVD unit itself or perhaps something else - I think if this 'works' then we know its physically the DVD unit itself ;)

I've been able to play .avi files well in excess of 10mins perfectly well for a while now (this is the reason for the number of codecs) which makes me think the problem is a hardware one but, as I mentioned above, I recently tried an external DVD drive which plugged into the PC card slot and the performance was identically bad. :(

YL

PS. Shall explore malware. YL

Quote:

---

Originally Posted by YossarianLives!

I've been able to play .avi files well in excess of 10mins perfectly well for a while now (this is the reason for the number of codecs) which makes me think the problem is a hardware one but, as I mentioned above, I recently tried an external DVD drive which plugged into the PC card slot and the performance was identically bad. :(

YL

---

Sorry dude :knife: ..'failure to read earlier posts properly syndrome' applies !

So of course if it happens with an external unit as well, then its software ! Arrrrrrrrrrrrrrrrrrrrrrrrrrrrgh ! :D

So go look at possible malware issues (as you say) & if I see a big fat HijackThis log as the next post, I shan't be overly surprised ;) ..

The original setup of the machine itself might still possibly be in question, as this has 'always' happened ? & you've never tried a fresh install ?

Right, I'll run the malware things as described in NooNoo's post and get back with the HijackThis log.

When I say it's always hapenned I think it just feels like it - I remember myself being quite happy with it until around the time I left my last uni (which was almost 12 months ago and 10 months into using the laptop) so I don't thinik it could be the original setup. I haven't tried a fresh install and am probably irrationally reluctant to do so.

I'm grateful for any help you're willing to give me util you say that's my last option!

YL

These threads mail whoever has replied if they have the option on in their profiles, so I'll watch for any applying to this & be back when you have more info ..

Remember 'bump' ;) if I fail to appear ! :)

Ok, I've run the spyware things and they didn't come up with anything that looks especially insidious. I hope you're ready for this though, the HijackThis log:

Logfile of HijackThis v1.97.7
Scan saved at 15:58:25, on 19/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\00THotkey.exe
C:\WINDOWS\System32\TPWRTRAY.EXE
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC 2.EXE
C:\Program Files\Messenger Plus! 2\MsgPlus.exe
C:\PROGRA~1\AUTOUP~1\AUTOUP~1.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2 a.exe
C:\Program Files\Dilberttest3\Screen Saver\FWLink.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\system32\cba\pds.exe
C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
C:\WINDOWS\SYSTEM32\MsgSys.EXE
C:\WINDOWS\system32\ams_ii\iao.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\Program Files\SysAI\SysAI.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.bbc.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://mysearchnow.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearchnow.com/searchbar.html
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = 137.205.192.27:3128
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.google.co.uk/"); (C:\Documents and Settings\ALEX TREW\Application Data\Mozilla\Profiles\default\dpitvdkt.slt\prefs.j s)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csea rchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\ALEX TREW\Application Data\Mozilla\Profiles\default\dpitvdkt.slt\prefs.j s)
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\SysAI\AproposPlugin.dll (disabled by BHODemon)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1f0c8547-2639-4c91-b8aa-c7eca24c3163} - C:\Program Files\Aladdin Systems\Internet Cleanup\IC3hlpr.dll (disabled by BHODemon)
O2 - BHO: PopupFilter Class - {1F2E844B-8211-46ff-8262-772F03295CF4} - C:\Program Files\Aladdin Systems\Internet Cleanup\PopFiltr.dll (disabled by BHODemon)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll (disabled by BHODemon)
O2 - BHO: (no name) - {82943E14-B495-F885-9DA7-CB060CC47062} - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll (disabled by BHODemon)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe /Type 10
O4 - HKLM\..\Run: [TosHKCW.exe] C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Configuration Loader] SERVlCES.exe
O4 - HKLM\..\Run: [EPSON Stylus C44 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC 2.EXE /P23 "EPSON Stylus C44 Series" /O6 "USB001" /M "Stylus C44"
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [AutoUpdater] C:\PROGRA~1\AUTOUP~1\AUTOUP~1.EXE
O4 - HKLM\..\Run: [pdfFactory Pro Dispatcher v2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2 a.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\RunServices: [Configuration Loader] SERVlCES.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Dilberttest3 web link] "C:\Program Files\Dilberttest3\Screen Saver\FWLink.exe"
O4 - HKCU\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe" /WinStart
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: IC 3.0 (HKLM)
O9 - Extra button: Money Viewer (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.microsoft.com/downlo...?1073847768576
O16 - DPF: {2B1AA38D-2D12-11D5-AAD0-00C04FA03D78} (LocalExec Control) - https://insite.warwick.ac.uk/nps/por.../LocalExec.CAB
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/downlo...22/wmv9VCM.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...tatsClient.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...997.4619328704
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\Resources\IntraLaunch.CAB
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole...rcadeRdxIE.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.com/games/popcaploader_v5.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = dur.ac.uk
O17 - HKLM\Software\..\Telephony: DomainName = dur.ac.uk
O17 - HKLM\System\CCS\Services\Tcpip\..\{A49D0097-4BA2-483A-B6A8-8FACF6DB5224}: Domain = dur.ac.uk
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = dur.ac.uk

For a start you want to get rid of

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://mysearchnow.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearchnow.com/searchbar.html
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = 137.205.192.27:3128

and find out what
C:\PROGRA~1\AUTOUP~1\AUTOUP~1.EXE
is

Ok, I've got rid of those three, plus the Auto Update process (I don't know what it was so I've put it in the recycle bin for now). I'm afraid this hasn't improved DVD performance.

That's a long log .. Noo's pretty good with these off the top of her head ;) (better than me anyway :)) - but both she & I may need to keep googling, so more replies may keep coming .. for now I have: -

evntsvc.exe - 'spurious' not malware -'explain' here (I'd get shut of it with Hijackthis not via msconfig, that turns it off rather than gets rid of)

& while I remember to say - TIP for HijackThis - it of course keeps a record of what you remove & lets you put the keys back !


So methinks time for another 'experiment' while I google ..

Why not try getting rid of 'everything' - unplug from the net first ! (you might temporarily loose some functionality) - but it'll let you see if DVD playings gonna improve at least - then just put it all back after, while I & Noo look for 'nasties' for you .. (make sure you know how to restore any keys obviously before you do ;))

Hmm, I just did as you said - cleaned out everything that came up from the HijackThis scan, rebooted, tried DVD and it works just as badly. I've restored all except those original three baddies. Any more ideas?

Oooh ! he says now stumped !.. (btw you may still have some spyware 'lurking' I can't really speak for Noo, but I just had a quick scan down it all, so at least be aware for now & we'll concentrate on the DVD issue & just say 'not malware' for now)..

Tried sfc at any point ? (that's sytem file checker - M$ 'destructions' btw they fixed it for xp - it didn't work 'good' in 98 always)

A lot of stuff has been installed on this sytem over the eons - we touched on this briefly earlier - but dare I mention clean install ?!? (man that's defeatist - but I think I'm stuck ! Leave the thread open a while before you decide to do this, others might show up with some inspired ideas yet ;))

Troubleshooting this would be easier from a clean install - but if I were fixing this 'hands on' I guess I could just copy the drive, try it & copy back if I had to - you mayn't have that luxury or capacity ?

I'll try the sfc thing, but I have to disappear now so it's probably a good thing that you have no more substantive ideas for the minute.

There may be a way I can wangle the capacity for a clean install. I'll look into it.

Many thanks for your time though. Any light-bulb revelations are welcome! YP.

The sfc didn't turn up anything I'm afraid.

A friend has a portable hard-drive that I can use so in the next fortnight I will bite the bullet and [gulp] clean install everything. I will get back then to let you know, perhaps using my newly acquired knowledge of 'bumping'. ;)

IF ONLY: "I think there is a world market for maybe five computer" -- Thomas Watson, chairman of IBM, 1943.

YL

The DVDs on my Satellite (same ay YL's but I have 256 MB RAM) get slow with video and sound as well. What I've noticed first is 100% cpu use as soon as I start playing and slow-downs in the first couple of minutes. A friend-of-a-friend with the same Tosh but win2k instead of XP never complained AFAIK.

guess it might be the codecs anyway

Nine, welcome to windrivers... what process is using all that cpu?

Built in task manager tells me it's powerdvd.exe (wmplayer, or divix player etc - whatever I'm using) with 80% at the lowest to 90-something. Taskmgr.exe goes next rarely reaching more than 10%.

When I play an mpg-1, avi or asf my players consume less than 20-25%

Have you been to windows updates lately? Have you got the latest patches for powerdvd?

With so many Toshiba Users(including a friend of mine) who are experiencing problems with their DVD/Combo drives, its surprising Toshiba havent done anything about it and they do provide 3 year international warranty.

I wimped out at the last minute and couldn't bring myself to wipe the hard-drive; my Coen-bros collection will have to stay at home. :(

This likely has nothing to do with the problem but just in case I thought I'd tell you. The laptop sometimes crashes, giving me 60 seconds to close work, with this message: "Shutdown initiated by NT AUTHORITY SYSTEM the Remote Procedure Call (RPC) service terminated unexpectedly"

Any ideas?

Yup you have msblast or a variant thereof.

This means you have not been doing your windows updats. Anti virus updates cannot prevent this happening. removal instructions here

I misguidedly or otherwise download and run Windows updates whenever it tells me to, and I went to the update website and it says there's nothing missing. I went through all the steps anyway, installing the patch, rebooting in safe mode, then ran the "f-lovsan tool" but it said there was no infection on my system, so it didn't seem to do anything. But maybe it did, without telling me.

Does anything else that springs to mind that causes these RPC problems? I'm sure this seems a little off-topic given the original problem about the DVD drive but my thinking is that whatever causes these symptoms may also be affecting the DVD drive. If this is unlikely then just say! :)

Quote:

---

Originally Posted by YosarianLives

..anything else that springs to mind that causes these RPC problems? I'm sure this seems a little off-topic..

---

..So very often what's apparently wrong isn't ! ;) - I'd concurr that you have some msblast variant or similar to be causing the message quoted .. (if you have unpatched machines on some local network segment you might still be getting it & there is a variant trojan which can 'block/undo' the windows updates :rolleyes: {as we never looked 'really hard' for malware} )

But methinks starting 'again' is looking more & more 'attractive by the minute' - I'm definately out of ideas ..

Ok, thanks anyway - as I say it's off-topic. Maybe I'll get around to wiping everything one day, but at the moment my research is quite sensitively linked to my ability to use the laptop, and I don't want to mess things up by taking a big metaphorical broom to the hard-drive. I appreciate you can't do anything more than suggest this. YL.

Right then - seems I can only remind you to maybe try 'bump' in a little while ;)

A new hijack this log would help - done in normal mode.

Quote:

---

Originally Posted by YossarianLives!

Ok, I've run the spyware things and they didn't come up with anything that looks especially insidious. I hope you're ready for this though, the HijackThis log:
............................................

---

I followed these posts with interest as I have a very similar problem with a friend's laptop running the following spec:
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.030422-1633)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: S1800-412
BIOS: Satellite1800 v2.10 TOSHIBA
Processor: Intel Celeron, ~1.1GHz
Memory: 496MB RAM
Page File: 134MB used, 1024MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0b (4.09.0000.0902)

This Laptop used to run dvd videos well, but more recently has had severe problems similar to those described and I have followed all advice on earlier posts as well. I do not appear to have any malware and a hijack run looked very clean. The only thing I can see is that the processor is running at 100% when a dvd is playing and performance improves a bit if I close all other applications and as many processes as I can get away with. I therefore sort of conclude that it may be that I am not getting as much performance out of the processor as I should be - are there any recommendations for that if anyone agrees?

Welcome to Windrivers D1bble (officer dibble I presume? :))

What are you using to play dvd's?
give this free one a whirl see if it improves matters.

Would be useful to know what video display adapter the toshiba uses as well.

Quote:

---

Originally Posted by NooNoo

Welcome to Windrivers D1bble (officer dibble I presume? :))

.

---

edit'ed
Ok

will try it myself :thumbs:

sorted, thanks grandad.

Quote:

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Originally Posted by NooNoo

Welcome to Windrivers D1bble (officer dibble I presume? :))

What are you using to play dvd's?
give this free one a whirl see if it improves matters.

Would be useful to know what video display adapter the toshiba uses as well.

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but hey, thanks NooNoo for the prompt reply. Dibble is actually from Fireman Dibble in 'Trumpton'. (kids thing years ago)

I was using WinDVD ver 3.1 and also Power DVD 5 with the update patch. VideoLan gave exactly the same problems. Here's a full run down of the Display Adapter details from DirectX diagnosis:
Card name: Trident Video Accelerator CyberBlade XP Ai1 v6.4022-016B.22ICDNP
Manufacturer: Trident
Chip type: Trident CyberBlade XP Ai1
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_1023&DEV_8820&SUBSYS_00011179&REV_82
Display Memory: 16.0 MB
Current Mode: 1024 x 768 (16 bit) (60Hz)
Monitor: Generic Television
Monitor Max Res: 640,480
Driver Name: tridxp.dll
Driver Version: 5.01.2527.0128 (English)
DDI Version: 8
Driver Attributes: Final Retail
Driver Date/Size: 9/26/2001 19:40:32, 567040 bytes

Actually that Generic Television bit for the monitor I cannot get rid of. Even if I uninstall it from Device Manager it comes straight back on re-boot. There another monitor showing - Toshiba Internal 1024x768 Panel, but the Television one always shows as the main Monitor.

And the driver is not the latest - http://uk.computers.toshiba-europe.c...verLanguage=42

.........but no matter what I try I cannot get it to update to the new driver - login as administrator, uninstall old driver, do it in safe mode? This could be part of the problem of course - any ideas?

Hey. Sorry NooNoo - I didn't notice your post about "A new hijack this log would help - done in normal mode." How do I do it in 'normal' mode.

These are my display attributes, same as D1bble's:

Trident Video Accelerator CyberBlade XP Ai1 v6.4022-016B.22ICDNP [Display adapter]
Default Monitor
Generic Television [Monitor]
Toshiba rnal Panel [Monitor] (14.3"vis)

I will try to install the driver...