Why is it after a 64 Hour work week with only one day off before... I'm having real problems not yelling at people who buy there computers at other stores and phone me for tech support as to why they can't get on pogo.com ???
Just wondering ??
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Why is it after a 64 Hour work week with only one day off before... I'm having real problems not yelling at people who buy there computers at other stores and phone me for tech support as to why they can't get on pogo.com ???
Just wondering ??
tell them that the command format c: solves all problems.
LOL ya I'd love to ... but i have a reputation for helpingQuote:
Originally Posted by NooNoo
maybe you've reached that stage in your life where your actions are for the greater good of the whole of mankindhttps://forums.windrivers.com/images.../2005/03/1.gifQuote:
Originally Posted by Escape_Driver
Or maybe I would just like to scream... You bought the F_cken piece of junk at Costco Call them !!! What Costco dosn't service the computers and you would have to ship it 500 miles ???? Guess you should have thought about that before you bought it !!!
that was my second guess of course!
How about this then - in your best sweetest voiceQuote:
Originally Posted by Escape_Driver
I am sorry, I cannot undertake work on a machine that has a warranty. This is because if I work on it, the warranty is broken. If you still want me to work on it, you will have to sign a disclaimer stating that you are aware that the warranty with the original firm will be void.
Should you sign this disclaimer, you will have no redress with the warranty company or with myself.
sotto voce
now how much did they rip you for extended warrantee? That is what I will charge you per visit.
And heaven help me if I tell them to bring it in to the shop....
What you can't fix it over the phone your not a very good computer guy are you ?
Lady do you ask you car dealer to fix your car over the phone !!! NO you bring it in to them !!! That computer is a little more complex than your Car !!
Well it so hard to take a part and haul all the way over there !!!
Look if you can handle that the there is NO way i'm going to be able to walk you through fixing it on the phone now am I ??
But if I bring it in you are going to charge me to fix it !!!!!
Yes, Thats called the service industry I do some thing for you and you pay me to do it !!! do you work for free ??? No .... Well niether do I !!!
Hi there,
I enjoy fixing computers, most of the time, I do it for free now. Voluteer work. It's hard to find a job these days when you don't know anyone. Tips are welcome.
Ju Leon...
Put above on your answer'ing machine . :thumbs:Quote:
Originally Posted by NooNoo
How About:
"Look, I'm sick and tired of you Bozo's buyin' computers from some place else, and then callin' me to ask for for help when they don't work! Like that's a real big suprise.... :devil:
Didn't you know that's how I made my living, or did you think money grew on trees? IF that were the case I'd be in the tree farming business, not the computer business.
For now on I'm only serving the computers I sell, and F&CK the free help...Good Bye.
That would get their attention. It wouldn't do much for your nice-guy reputation but as far as I can, see all you'd be doing is getting rid of people who bothering you ... :thumbs: (and who aren't buying your products)
Charge them or propose to trade services/goods.
Working for free is rarely appreciated by the "client", and I would reserve that for close relatives or special cases only.
If anyone has the gall to question your compentence, don't work for them. Ever.
I am considering adding something to my answering machine along the lines of "we try and help as many people as we can but due to excessive requests for free technical support we can only answer questions for our customers. If you bring in your computer we only charge a small fee for support. Thanks"
Then if someone calls and starts asking questions I can tell them I am with someone please call back in 5 minutes. When they call back in 5 minutes I see their number on the caller ID and let the answering machine pick it up.
Quote:
Originally Posted by techs
I like that :thumbs:
I fix my mom's computer for free. That's the end of the line for free service.
Any friend that expects free computer work isn't really a friend.
Most of my buddies I do free work for do me favours in return... IE borow Movies, Help me around the yard.. Hell one buddy let me borow a Bob Cat for the week end to do some land scaping !!
Yup, freebies only to family and close friends. Otherwise, pony up cash or some other type of reimbursment. :thumbs:
Actually...cars are far more advanced then a PC is every aspect. To be a vehicle mechanic takes a lot more than troubleshooting a PC...I am sorry to burst your bubble there.... :p You have to know electrical, cooling, AC, engine, brakes, transitions, system computers, and that’s just scratching the surface. Not to mention, I don’t know of a single shop that’s got AC running where the cars are worked on, so tack on the frustration of sweating you’re a$$ off in summer, and freezing your balls off in the winter.Quote:
Originally Posted by Escape_Driver
I’d say you got it easy. What you should have said, was…you don’t expect your car mechanic to offer free advice to fix your car…otherwise he would be turning away business. Then go into your “money and trees” argument, that’s a much more honest approach. :thumbs:
I'm trying to get out of the home user support all together. You see, when you fix a PC for a guy at his house, and then a week later, teh dickface downloads Comet Cursor or something else like that to F- it all up again, it gets blamed on me becuase i apparently did not do the job that he initailly paid me for when I cam to fix the POS. then he wants me to come over and do more work, like reload the entire OS and backup everything FOR FREE becuase I didn't do it right the first time and he already paid for it. F--k taht!!
Amen Grover! :thumbs:
I agree with the fact that cars are can be even more complex than computers... But there are So many similarities between the two that I try and use car analogies as much as possible... People are not intimidated by cars as much as computers..
As for Grover Amen and I wish
whaddya mean, Amen? What wood you guys do in that situattion? I'm sure you've all seen it before. That happens all the f--king time on my side jobs. I'm sick of it. I don't care if the guy sgets pissed and doesn't call me back. I'd rather go back to my loyal customers that know I do good work and appreciate the fact that I will come to their house and reverse tehir f- ups and charge a reasonalbe (lower than any other) price. What wood you do?
This is a small computer shop... We've been in business for 14 Years and Customer service is your corner stone... We do not sell cheapest computers my base system with only a CD-Rom starts at $850 no monitor... We sell QUALITY and SERVICE.... The people who are willing to spend a little more are the type of customers that I want.
"...I am sorry to burst your bubble there.... :p"Quote:
Originally Posted by Ya_know
I'm sorry to burst yours , but they don't .
Some of the old mechanic's might , very few so called mechanics of today may know about all the above , must are trained in a few area's and then its only how to connect it to a machine or scanner and start replacing parts that those say might be the problem and send it out , if the car comes back , replace more parts , evetually they may fix it .
You've met the dealer who sold me my Escape haven't you !!Quote:
Originally Posted by GrandDad
had a guy at work whom I did some out side work for..
wired house for network, dsl hook up computer build
and I specified in the agreement that I only did 3 months on site (which was a nice break) and I cahrged $30 to look at the problem and $60 an hour to fix it.. any who this guy was comming to me like my email doesnt work, how do i use outlooks etc.. so I told him I can come out and show him/fix it he is ok, so i come out and give him a bill afet and his jaw opens like he extepcted it fro free, then after that I didnt get call from him :)