People are getting dumber

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October 29th, 2004, 12:54 PM
Damned Angel

People are getting dumber

And I have proof!!

last week a lady called me with trouble operating her new all in one printer. it would copy ok, print pictures from her digital camera ok, but every time she tried to scan, she would get an error on the unit saying "not connected to PC". When I asked her what type of connection she was using to connect the unit to her PC, he answer was, "oh, I don't own a computer".

Just 10 minutes ago a guy came in to get his computer fixed. After he told me all that was wrong with it, I asked him where the machine was. No word of a lie, he gave me a blank stare for a few seconds and then said " I didn't think you would need the machine to be able to fix it"

Why do I even bother coming to work anymore?
October 29th, 2004, 01:02 PM
jitBob

Astral projection repair fees: $250.00 per hour. https://forums.windrivers.com/images.../2005/03/1.gif
October 29th, 2004, 01:04 PM
Damned Angel

Thank you for calling, please hold....................Thanks for holding, your computer is now fixed.
October 29th, 2004, 02:04 PM
jaeger

Quote:

Originally Posted by Damned Angel

Thank you for calling, please hold....................Thanks for holding, your computer is now fixed.

Add a jedi mind trick wave and this might just work. Users are definitely stupid enough to fall for it.
October 29th, 2004, 02:14 PM
WebHead

We have a new receptionist working at the front desk. Front desk computer worked great before she started,.. once she started, it became FUBAR within a couple weeks. While I was working on it she asked, "Are we ever going to upgrade to XP?" I said, "Yes, I am upgrading them one at a time here and there". She said, "Oh, can't you just give everyone a CD so they can do it themselves?" I said, "Eh?" She said, "Yeah, I've done that before, it's not that hard, you just put the CD in and a little while later it's done". I just laughed, rolled my eyes and went back to my business.
October 29th, 2004, 02:48 PM
Stalemate

DA, you get all the best ones. :p
October 29th, 2004, 04:00 PM
amyb

Quote:

Originally Posted by Damned Angel

And I have proof!!

last week a lady called me with trouble operating her new all in one printer. it would copy ok, print pictures from her digital camera ok, but every time she tried to scan, she would get an error on the unit saying "not connected to PC". When I asked her what type of connection she was using to connect the unit to her PC, he answer was, "oh, I don't own a computer".

Just 10 minutes ago a guy came in to get his computer fixed. After he told me all that was wrong with it, I asked him where the machine was. No word of a lie, he gave me a blank stare for a few seconds and then said " I didn't think you would need the machine to be able to fix it"

Why do I even bother coming to work anymore?

Oh my goodness..
October 30th, 2004, 01:51 PM
NooNoo

Made my day DA :D
November 10th, 2004, 09:48 AM
randomfusion

Or how about a older gentleman who brought in his PC and told us, when asked about it, that his COA "fell off" his machine.

Yup, that super sticky, cant peel it off sticker, FELL OFF. Just dropped off one day. No pulling or peeling by anyone.

So he printed up the numbers on the COA and scotch taped it to his PC.
November 10th, 2004, 10:36 AM
Ferrit

Quote:

Originally Posted by WebHead

We have a new receptionist working at the front desk. Front desk computer worked great before she started,.. once she started, it became FUBAR within a couple weeks. While I was working on it she asked, "Are we ever going to upgrade to XP?" I said, "Yes, I am upgrading them one at a time here and there". She said, "Oh, can't you just give everyone a CD so they can do it themselves?" I said, "Eh?" She said, "Yeah, I've done that before, it's not that hard, you just put the CD in and a little while later it's done". I just laughed, rolled my eyes and went back to my business.

I would have asked "Did you do it at 300 or 350"?
And
Did you brown the top or not?
November 10th, 2004, 11:51 AM
randomfusion

Quote:

Originally Posted by Ferrit

I would have asked "Did you do it at 300 or 350"?
And
Did you brown the top or not?

Hahahaha.
November 24th, 2004, 04:59 PM
Damned Angel

New one just minutes ago!

Customer had their HP PSC 1350 printer replaced by HP a few days ago. They brought it back today because it will not print photos. It will print everything else, just not photos.

So I test it out by printing a couple of pictures from a memory card and a couple saved on my hard drive. All come out just fine (suprise suprise).

So I call the customer up to find out how they are getting it to fail. Turns out it was printing, just that it would spit out a blank page.

After a short conversation I find out they were hitting the color button on the printer. The one you press when you want to make a copy of a color page you have placed on the scanner unit, not to print a color photo.

They were copying the white background of the scanner lid.

Some people shouldn't own technology.
November 24th, 2004, 05:06 PM
Stalemate

Quote:

Originally Posted by Damned Angel

...Some people shouldn't own technology.

Where exactly do you work? http://forums.windrivers.com/images/smilies/eek3.gif

You should have a few brochures for Silicon Pines next to the cash register. http://forums.windrivers.com/images/smilies/wink.gif
November 24th, 2004, 05:46 PM
notorious_carl

i just a customer come in yesterday. he tried cleaning his heatsink on a HP that wasn't even a year old. so he decided to remove the P4 heatsink to clean it off course when he removed the heatsink the cpu stuck to it (as far as i can tell) then he tried to reinstall it and just screwed up a lot of pins on the cpu because he never used the lever. lets just say it wasn't a cheap replacement because in the process he also screwed up the MB.
November 24th, 2004, 11:59 PM
cookin chef

Quote:

Originally Posted by notorious_carl

i just a customer come in yesterday. he tried cleaning his heatsink on a HP that wasn't even a year old. so he decided to remove the P4 heatsink to clean it off course when he removed the heatsink the cpu stuck to it (as far as i can tell) then he tried to reinstall it and just screwed up a lot of pins on the cpu because he never used the lever. lets just say it wasn't a cheap replacement because in the process he also screwed up the MB.

Did he want warranty with that???
November 25th, 2004, 10:14 AM
Tekboy

I had a recent customer who thought that because he rebuilds automatic transmissions, that he should be able to fix a computer.

It was quite the effective doorstop until I fixed it.
November 26th, 2004, 01:27 PM
Damned Angel

A customer we have a service contract with called us up and was directed to me because I am "the printer guy". They were having problems installing the black toner cartridge in their HP 3700N. The front door would not open all the way, so they could not change the cartridges.

Solution: pull down on the door to make it open more.

God I'm glad its friday.
November 26th, 2004, 01:55 PM
Stalemate

Quote:

Originally Posted by Damned Angel

A customer we have a service contract with called us up and was directed to me because I am "the printer guy". They were having problems installing the black toner cartridge in their HP 3700N. The front door would not open all the way, so they could not change the cartridges.

Solution: pull down on the door to make it open more.

God I'm glad its friday.

:eek2:

How do you do it?

Going back to that place every Monday must require so much patience and/or large quantities of beer...

It's not enough that the end user is clueless, but that he was actually referred to you for something so trivial just boggles the mind.
November 26th, 2004, 02:43 PM
Damned Angel

Beer, lots and lots of beer.

Infact, next weekend we are taking a keg to the lake again.
November 26th, 2004, 02:55 PM
Stalemate

Quote:

Originally Posted by Damned Angel

Beer, lots and lots of beer.

Infact, next weekend we are taking a keg to the lake again.

You might want to justify that as a business expense.

Easy to justify. https://forums.windrivers.com/images.../2005/03/1.gif
November 27th, 2004, 08:03 AM
thirdfey

Quote:

Originally Posted by Damned Angel

Beer, lots and lots of beer.

I know what you mean, every once in a while i have a few during lunch. How many of you get this call which I seem to get atleast once a day.

Customer(c): I keep getting an error message on my screen
me: OK, what does the error say?
C:I don't know, I'm not a computer person!!!
or
C:I don't know, I clicked it off the screen. You can't fix it unless I give the error message? How many can there be?
or
C:I don't know, I'm at work now and that was on my computer at home
or
C:What do you mean no hablo ingles?

The stupidity is starting to come through the phone. The other day one of the techs was taking a call from a customer and said a customer was getting an error code 76 Path not found. I asked him if it listed a path or file name. He said yeah c:\program\file.gif. I asked if the file was there and he said back. How am i suppose to know? I almost bit his head off, he had been on the phone with the customer for an hour and this was all they were working on. I had to call the customer back and apologize for hiring that person and to never call him again.