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This is my first time on this forum so I am a complete novice here!
I am getting an error messageon start up:
Procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library. PSAPI.DLL
This happened after I downloaded IE 7 beta. Thinking it might be something to do with images I uninstalled Kodak (which I no longer use) and it still happens. Any ideas please?
Cheers!
Search all instances of PSAPI.DLL on your system. See which one is the newest. Then in a command prompt type regsvr32 full_path_to_the_most_recent_file
If the path contains any spaces (such as c:\program files\...) then put the path between quotes.
The Process Status Helper (psapi.dll) is a standard component in W2k and XP, and GetProcessImageFileNameW is a standard function within the library. So, going to the command prompt and running sfc /scannow should replace the missing dll.
Thanks slgrieb. I will try that. However, I went to another forum today and found this:
"this keeps coming up when using ie7 smartbridge alert:motivesb.exe-entry
point not found
the procedure entry point getprocessimagefilenamew could not be located in
the dynamic link library psapi.dll
ie 6 does not come up this is a flaw can microsoft fix that flaw everytime
when you boot up my computer that pops up saying that and also to webpage you
seen drop down menu that hidden behind on pages ie 6 not affected but ie 7
does drops them down and stays there exsample go to www.selfadvocatenet.com
page there you see it what i am talking about use ie7 first then try ie6 the
same page then you get what i am taking about"
the problems occurred after I downloaded the update to Internet Explorer (version 7 Beta) so it seems it might have something to do with that?
I'll give it what you say a whirl.
Cheers
Hi Slgrieb
I tried what you suggested. The PC asked for the Windows XP disc which came with the computer so I put that in. The CD has SP1. The message came up saying it was the "wrong volume". I then tried a SP2 CD which again was wrong.
Any more suggestions before this computer goes through the window?
Cheers!
Hi Useless
I am getting a similar error with IE7 B2 and no error with IE6.
My error heading is "SmartBridge Alerts: BTHelpNotifier.exe - Entry Point Not Found"
BTHelpNotifier is a UK British Telecom broadband desktop help system and, as far as I can tell, it is written by Motive Communications Inc. of the USA.
The error message that you found on another forum was headed "smartbridge alert:motivesb.exe-entry etc".
I noticed the word "motive" which is something that that error had in common with mine.
Did your error have a link to Motive Communications Inc?
Has anyone found a way to feed this error back to the IE7 beta team. I have a link but it is not working at the moment.
British telecom has a "live" trouble shooting mail forum but the link doesn't work in IE7 - so I reverted to IE6 to discuss it with them but after two hours of stilted conversation with several lovely ladies in INDIA I gave up and reverted to IE7, and gave up the dubious advantages of BT Broadband Desktop help by uninstalling it. That got rid of the start-up error message.
I cannot see an answer to this problem - it's down to MS, BT and Motive to sort it out.
Regards to all from the UK
I tried to be clever and found the psapi.dll file in a folder called Motive on BT CD. I copied and pasted it into System 32 but it didn't work! I suppose the choice is either uninstall & and reinstall 6 or stick with it until Microsft get their fingers out and supply a patch for it!
I agree. When I try to use the BT Broadband help system I got 4 scripting errors that all seemed to relate to "parent.assistedLeftMotivePClient etc etc". Whatever that may mean!
I have now emailed BT - they can sort it out.
Quote:
Originally Posted by Useless
Your problem could be related to Motive SB. Run msconfig. Go to start up programs. disable Motive SB which is related to Verizon DSL and reboot
Yes I am having the same problem after installing ie7 beta, and a few updates after restarting my PC I had the exact same message error.Get ProcessImage File Namew could not be located in the dynamic link library PSAPI.DLL. Its eitheropt for the IE7 or the Broadband Desktop Help wich is kind of useless anyway since I spend hours trying to fix problems with the staff there, and end up fixing them myself just with the help of google search and forums like this one.
Same here... :mult:
I talked to Microsoft and they said that the problem is with verizon. I talked to Verizon and they said they would look into it. As I said before under Useless's question you can disable MotiveSB. Exe In the Statup group under msconfig. Hope that takes care of it.
https://forums.windrivers.com/Quote:
Originally Posted by banker137
This is the error I get when I try to load Pinnacle Studio 10... The error only shows up after the Pinnacle Studio 10 update labeled "10_5" is installed. My install is on a Windows 2000 Advanced Server setup. This is a Microsoft problem and happens somewhere in the ramp between 2000 and XP. I do not know why yet but I will figure it out. If you do not believe me Install Windows 2000 and you will see one has the error and one does not. This "10_5" error is gone in XP... When I get the paspi error in XP I always go and install it under Windows 2000 and wala the error is gone... or vise versa... Microsoft Techs that the general public have access to have limited knowledge and will never be able to answer technical questions of this nature. I intend to figure out how to get around this error and I will post a fix... sfc is no help at all under windows 2000 advanced server, even if you PURGE the CACHE it still has this error. Odds are if you get this error under XP do an upgrade on the particular application... If your under windows 2000 do a downgrade... I know I know the point seems mute and nobody wants to have a version that is not current. How ever it is the only chice you have under Windows 2000 until I figure out what causes it...
Film At 11 :guns:
I'm getting the same exact error when opening Studio 10 after the upgrade to 10.5. Anyone have any luck yet with a fix?
I've been busy re-installing all my other applications... we got rid of XP on all of our network boxes, the security risk and constant problems we were having just wasn't worth it. They should have named the OS, worm haven instead of XP. I still have not solved the problem on windows 2000 Advanced Server yet. I understand that we will have problems with hardware but the problems will be nothing compared to the problems these goof balls at Microsoft have created with the XP worm hole... I hope to have it figured out soon... The problem is that Pinnacles main focus is on XP and not win2k... I do have faith that they will come up with a solution but I may have one before they do... If so I will post it here...
# SmartBridge -- SmartBridge is distributing an old version of PSAPI.DLL. As a result, users may receive the following error message after installation of Internet Explore 7 Beta 2:
SmartBridge Alerts:SprintDSLAlert.exe-Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL
My error shows sprint, some show verison, just depends who you use.
To work around this error:
1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Sprint...\Smart...)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system
The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally. :wave:
I'm getting this error as well, tried everything thats been suggested but nothing's happening. I can't find SmartBridge in the Program Files folder.
Try putting SmartBridge in a search. i.e. start>search>click files folders>enter SmartBridge>then click search
RE: Procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library. PSAPI.DLL (I too started getting error after installing IE 7 beta)
I tried the process of using sfc /scannow using my XP Pro SP2 disk, it went through checking all files however upon rebooting, problem remained. :mad:
******* :)
What did work was uninstalling SmartBridge using it's uninstall exe file
I did a search on "smart" found the Smartbridge folder and used the uninstall file found there. rebooted, bingo, no error. can't seem to notice anything not working, guess i didn't really need it to begin with.
After uninstalling SmartBridge, I rebooted three times now without getting any errors...
As far as not finding folder, remember to enable [search hidden folders] and [subfolders] prior to search.
Tried this and it worked. Thanks for the info. Except go to BT Broadband Desktop Help folder under C:/ program filesQuote:
Originally Posted by stuinn
Quote:
Originally Posted by stuinn
this did work for me, however, it was under Smart Panel. so just look for the most recently added folder under program files in my computer. system32 does have the psapi.dll file needed, and if whatever folder you open also has the psapi.dll file, THAT is the one you need to modify. thanks again, stuinn :cool:
Hi, I had the exact same problem after downloading IE 7. Simple solution....uninstall IE 7. Problem solved!!
I will download IE 7 only when I know that all issues have been resolved. In the meantime I will carry on with IE 6 as before.
This seems to be a common problem, mine occurred when I downloaded IE7 and so far ihave been unable to correct it. I have found 2 versions of psapi.dll one in system32 and another in the affected program file a diagnostic tool from my iSP ntlworld.com called 'Broadband Medic'; for some reason, which I can't figure out the program cannot access either file even though I tried renaming the affected files in turn. The Microsoft help desk believe it or not said that they were unfamiliar with Internet Explorer 7 and could not help with this problem.
I found the outdated psapi.dll in four places in Program Files. Three were under Verizon and one was under Motive. I changed them all to psapiOLD.dll and then rebooted. The annoying message at bootup disappeared. This message appeared intermittenly even before I upgraded to IE 7.0. Thanks for the help from other posters!!! :thumbs:
Hi USELESS and a few others
This is my first time also. I have the same error. I tried the solution posted by STUINN but I still got the error message. The good news is that I haven't found a program (YET) that doesn't work. It's just a pain to have to click OK to the message every time I switch on.
By the way I found the file in Motive/Common. I haven't tried all the other ideas yet -- maybe tomorrow?
I would be happy to revert to IE6. How do I do this?
welcome to Windrivers steambuff
There should be in add/remove programs the ability to remove IE7 - it should then automatically roll back to IE6
Hi, I was having the dreaded psapi.dll message as well, tried the method suggested by stuinn and it worked a treat, I found the file in broadjump (part of NTL broadband medic) and just renamed as suggested, and bingo upon reboot no annoying message.
My first post here and I think this site is superb.
Kind Regards
Barrie
I had this error pop up after installing Internet Explorer 7 on Windows XP Home, too. I have a Verizon DSL connection to the internet, and I found the PSAPI.DLL file giving me the problem under: C:\Program Files\Verizon Online\Help Support\Smartbridge\psapi.dll.
After renaming this file psapi.old, and rebooting the computer, the problem disappeared! Thanks to all for steering me in the right direction!!!
Welcome to Windrivers Barriead and hald47
Glad this thread helped you out.
Thank you NooNoo. I did try finding all instances of PASPI.DLL and renamed them all but I still got the error when I relogged on. I am a bit concerned about "it should then automatically roll back to IE6". I would hate to lose my browser.
If you got the error again, you didn't find them all.... you need to ensure that hidden and system files are searched as well. There may be a copy in system restore...
Even if you did lose ie6, you could still use windows explorer to go to web pages... there are a few sites that keep full versions of previous browsers... http://browsers.evolt.org/ for instance... have a look at just how many browsers there are!
Hi NooNoo,
Thanks for ypur help.
I did another search and found a lot of system files including an uninstall file in WINDOWS\$NTServicePack. I renamed that and all the other files except for the WINDOWS\Service PackFiles\386 and WINDOWS\System32 and rebooted. No error message!!!
I.ve left the old names and everything seems to be working.
If the start up next time is OK I will leave things as they are.
Thanks again.
Steambuff
Glad it's sorted.
I had this problem with the release version (not the Beta) of IE 7. The fix , posted earlier by Stuinn, worked like a charm. :grin:
You can try this at home. Seriously though do this and it goes away on start-up.
1. Go to start menu select run and type in the box "msgonfig" ..Click OK
2. A Utility box will open. Click on the tab "Startup" now look for the problematic file eg: MotiveSB.exe
3. Clear the check box accordingly for that problematic startup error message you are receiving.. Click OK
4. Restart; as you should be prompted to do so anyway. Do it now.
Hope this works for you, and hey No problem [joecomp] see you next time.
Welcome to Windrivers Joecomp and marston623
Joe, your fix is fine if you don't use the software, but eventually you will load it and have the problem back again. Also many people don't know what program is causing the problem so while your approach is OK, it may not be as easy for others to do.
Had the same problem with this annoying message,tried stuinn's method and it seems to have worked a treat.Thanks a lot. :thumbs:
I too have Verizon and have been having this problem as well.I originally uninstalled IE7 Beta but after hearing it was out of beta and being released to the public I installed it again thinking the problem had been fixed- I was wrong.I did a search for the error that brought me here and your post above did it for me.I registered just to thank you and the others for helping me solve this most annoying problem. :)Quote:
Originally Posted by hald47
I agree with your replied statement in all respects. I hate toying with the tedious system problems, I have a bad habbit of quick/temp. fixing on my computer(s) and the operation systems. I like to move on and deal with more demanding priorities. I should have stuck to the open source option when creating my new business environment. I'm sure future employees would love me...trying to figure it all out when they only know visual operating system methods. Back to the "PSAPI.DLL" error message > First I tried to install the I386 folder to my C: drive and change the route from D: to C: but this did not work. Like I said get it out of the eyesore range-deal with it later when more time is of hand, as long as nothing else becomes affected.
Thanks for having me here, a pleasure.
Quote:
Originally Posted by NooNoo
Thanks a lot Stuin these help to solve the proplem for time being, everithing runs well and I hope in future the Microsoft resolve these problem..It always some problems with new soft :grin: