Windows installer is stopped

Hi I hope someone can HELP. Dell just want's money now!!! I can't get my windows installer to work. My windows media player and adobe reader is not working either. When I try to reinstall them I get a message that the windows xp is in safe mode or installer not installed. I put the computer in VGA mode and tried that did'nt work. I even did the msiexec/regserver no luck, Went in the administrative tools into the services. The service is stopped I try to start it I get this error 997: overlapped l/0 operation is in progress. Read some help story's can't install the windows installer cleanup. HELP ME PLEASE. Working on this for a month now . HELP HELP HELP!!!!!!

Sounds like the system could use a restore. If you have a CD burner or something I would back up you Data and perform a system restore. Depending on the age of your system you may have restore CDs or the system restore could be built into the computer.

Would it be possible to post your Dell Service tag here so we could know a little more about your system. Then we can link to Dell Support pages that will tell you how to restore your computer. Be sure you back up your data first.

Welcome to Windrivers sweetpea

this might be the cause but without further information it is difficult to tell.

The operating system is XP? What service pack level? Are you logged on as Administrator when you try this? Have you tried installing a newer version of Windows installer? Have you checked for spyware and viruses?

I have checked for spyware and viruses I have Ad-Ware SE and System Mechanic 6 and Reg Cure. I even restored it and after that unstalled the windows home xp and then reinstalled the windows. I have a Dell Dimension 2350 series and it's on the service pack 1. Can't upgrade to service pack 2 the computer is 4 years old. When I called Dell said I could have missing files?

Quote:

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Originally Posted by sweetpea1968

Can't upgrade to service pack 2 the computer is 4 years old.

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Are you saying since the computer is 4 years old you cannot upgrade to Service pack 2. Or are you saying you are having trouble upgrading to service pack 2 and the computer is 4 years old.

I tryed to upgrade it will not let me!!!!!!

You said you 'unstalled' the OS and re-installed it.

From cd ?

Did you follow precise guidelines:

http://www.theeldergeek.com/xp_home_..._-_graphic.htm

yes I did , Should I try again and from the CD

CCT it's a dell, it will have restore CDs


Sweetpea, you could try chkdsk /r from the command prompt or sfc /scannow - these should replace the files but I think you should try a repair install with the windows cd supplied by Dell. Boot from CD and let setup run, ignore the first repair option, let setup continue. When it gets to the screen where it asks which partition to put the installation on, choose repair. This will replace ALL the system files, but leave the data alone. Your programs (if they are not badly corrupted) will not need to be reinstalled.

You should then immediately go to Windows update and install Service Pack 2. This will clear the problem.

Thank you I will try around 3:30 got to go pick up my kids. I will post later. Thank you I you have any more Idea's I will check before I reinstall the windows xp. Thank you very much!!!!!!!!!!!!!!

This post had nearly identical problem:

http://forums.spywareinfo.com/lofive...hp/t47483.html


resolved using this Windows helper:

http://support.microsoft.com/kb/324516

And NooNoo, I was simply trying to understand what 'unstall' meant.

Hi Guy's Today I reinstalled the windows xp from the CD. I have the windows media player back and the installer is started. This is the problem today I tryed to reinstall adobe reader it said Error 1723 a DLL required for install to complete could not run. So I tryed to install windows installer 3.1 and it stopped my service for the installer 3.0 and then a KB893803v2 Setup Error access is denied.So then i system restore it back to before I installed the 3.1.

Having installed xp, did you immediately go to windows update and get sp2? If not, why not?

I tryed that too and it would'nt install

what was the error message? You need SP2 on there.

just said error could'nt install then windows xp goes bad. Have to install the windows xp again

Are you using the Dell restore disk? It doesn't sound like you are. There are a number of error messages sp2 installation will kick out and none of them are that vague... could you please tell me exactly what the error message is?

What do you mean that windows xp goes bad? If you have reinstalled windows then corruption should not be there, but maybe somehow there is. Do you have any programs listed as:

mywebsearch
search assistant
virus burst
spyquake
funwebproducts
smileycentral
seekmo
incredimail
180solutions

The above are spyware programs that come in more like trojans, they install usually without your consent while installing another program.

Can you look through add/remove programs and let us know which programs are installed.

Also, if service pack 2 doesn't install off the website, then we should try to install it offline. By saving the download to the hard drive first, then running it.

Also, there is a program from microsoft called subinacl, that resets registry permissions. If you are getting access is denied, could be an installed program had the wrong permissions that was accessing the registry.

Also please do not use registry mechanics or cleaners. If they remove the wrong entry you will be hooped. Best to have a live technician make any necessary changes. Blank entries and stuff like that in the registry does not slow your computer down.

download dial-a-fix and see if any restrictive policies are in place on your system. That could be your main problem.
http://wiki.djlizard.net/Dial-a-fix

scroll to 2/3 the way down the page to download section. Also contains a fix for windows installer.

However, sp2 will provide you much better protection. Possibly security software is preventing the download.
Are you using norton, mcafee, zone alarm, blackice, windows firewall?
could be a program setting on the firewall that is preventing sp2 from installing.

I think she means that SP2 refuses to install......

Hi NooNoo,

Yes, I see that, however, in my experience, downloading sp2 to harddrive and trying to do an offline installation while not connected to the internet has worked when trying to install off of microsoft update website hasn't worked. Its worth a try. There could be a lot more to it though. It is so much easier to diagnose a system when remotely connected. You can see if there are other problems, that are causing the errors.

I think you already suggested to start and stop the windows installer service too.

There is one more thing that can be done. Just trying to remember off-hand, will post it later that should help to fix the windows installer issue.

I had one of thosed today turned out the registry hive for root was missing permissions. It had only everyone with read permissions. Added administrators and system with fill control and it worked right away.

One thing to try first is to register these dll's
Start then run and enter each of these hitting OK after.

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll
regsvr32 wuweb.dll
regsvr32 atl.dll
regsvr32 wuapi.dll