Code 10 - Maxtor HD - I tried all what i know

Hi All
I have MAXTOR personal storage 3200 500 GB, and it was working great until one day - may be after i changed drive letters for CD rom - it gave the yellow exclamation mark and it is not detected.
i almost tried every thing i tried on the internet, and every thing was told by Maxtor support, and still no use.

the sequence when i connect the HD is as following:
the HD appears in the "device management" only. and no where else in the computer this happened after
i tried to recycle the power after connecting the PS 3200 the computer
recognize it in the following sequence:
1 - First balloon "Maxtor 3200"
2 - Second balloon "Mass storage device"
3 - Third balloon "the device is not working correctly"

when checking computer management, the device is appearing only in the
device manager under the USB section and it has a yellow exclamation mark
showing a conflict some where and the error in the properties window under
"Device status" is (This device cannot start. (Code 10)).

I tried the following solutions:
* recycling the power.
* installing SP2 hot fix from Microsoft.
* cleaning the USB ports in "safe mode" and reconfiguring them.
* changing current drive letters for my drives.
* checking the hard in another computer which lead to the same result.
* Using the USBDLM tool.
* Mother board BIOS update.
* Tried connection in both ports (USB1 & 2)

i tried almost every thing i know, and i read and still there is no use.

i would appreciate if you can support me with this issue as soon as possible since it is very critical now, around 300 GB of data will be lost if this problem is not fixed.

thanks in advanced for your help

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Information and Configuration:
* Drive Maxtor PS 3200 - less than 2 month old.
* The drive is using external power supply.
* Windows XP SP2.
* Computer is locally assembled (P4 , Intel MB D845PESV)

P.S the HD was never unplugged since it was first connected to the PC so it is not plugging and unplugging issue.

Welcome to Windrivers Kraouf

Posting the same message twice only confuses things, I have deleted your duplicate post.

What was the original drive letter of the usb drive and cdrom?
What drive letters did you change them too?
What drive letters does the usbdlm tool say they are?

If you get it working again, can I suggest you back up your files to DVD or some such? One thing is for sure - hard drives DIE... it may be today of in 5 years, but it will die.

Dear NooNoo, thanks for your quick reply

The HD (MAxtor) drive letter was J:
I have C:, D:
and E, F,G ---> DVD Writer, DVD, CD Writer
and H: logical partition
and the J: was the new HD.

I changed them to C, D, E System and logical partitions.
X, Y, Z for DVD Writer, DVD, CD Writer
the drive got disappeared

so i changed the CD/DVD drives to F,G,H.

So my current naming is C,D,E for internal system and logical drives
and F,G, H for DVD Writer, DVD, CD Writer
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when i run the USBDLM it gives me that there are no drives connected to the USB, so it doesn't see the drive at all.
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I use the hard drive for storage since i have internal hard drive with 80 GB and i already had loads of DVDs and CDs so that was some how live storage and expansion to the system storage.
--------------------
Another thing i just noticed when i start the computer after this problem with the HD plugged the computer frees until i unblog the HD - some times it give USB failed to initialize error - and some times not and it continues normally.

Sounds like it has gone faulty on you.... can you try it in another machine?

i tried it into my laptop and the same thing happened.
same error message.

Then you need to return it under warranty.

do you think this is the only solution.
it will be an incredible loss of data, is there is any way that i can reset the device, or do any other possible thing - what ever it takes - so i wouldn't lose the data.

and how to prevent this in the future.

Future prevention is to have the data also copied elsewhere... it is called backing up and is cheap and easy with a dvd burner.

Talk to Maxtor direct and see if they have any tricks... they might let you take it apart and use the drive as an ide drive to copy the data off...

I already have backup of most of my data.
I mean is there is a possible way to prevent that failure in the future.

and if you still have any other possible thing to try please till.

Thanks in advance.

Short answer no, there is no way to predict catastrophic failure of any electronic item.

It could be the power cord and brick that's no longer supplying the power correctly
Does it show up in drive management?
Have you considered doing a new install of XP?

no it doesn't show in drive management

and yes i'm considering to re-install XP but as a last option to be done before returning the drive (since it will need allot of work).

i have a question, when disabling the USB in the BIOS, i disable the "High speed USB" and the "Legacy USB support" is there is any thing else to be disabled.
the reason i'm asking that is after disabling the windows is still able to detect the USB ports !!

Windows is able to control the bios.... so yes it will detect it. You have to turn PNP OS to disable or No and reinstall windows to prevent that happening.

kraouf did you ever get any "delayed write failure" errors using the drive?

have you tried a different USB cable???? (hmm!)

no i never got that message before
and i didn't try to change the cable to be honest

i tried the cable changing , power supply changing i think the only thing missing is HD changing. :-)
i tried even another a third computer and the same apply.
i contacted MAXTOR technical support and it seems that also they don't have solution from there side.
link for details
https://maxtor.custhelp.com/cgi-bin/...840&p_allorg=1

it seems that i have no other solution but changing the HD since it is in warranty.

and a very hard lesson was learned is that i should not trust the HD as the main storage.

Your link doesn't allow people to view it...

Yes it's a tough lesson, and some people need to learn it more than once unfortunately. This why there are technicians and data recovery experts. If everyone backed up and the hardware always worked, we would all be out of a job!

By the way i contacted MAXTOR in my country and they said they will try to restore the data before replacing the HD or the faulty part in the hard drive.

i hope they can.

Find below the full post description
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Response (TSBrian54) 01/03/2007 12:15 PM

Thank you for contacting Seagate Technical Support.

Since you are receiving the same error for this drive even after trying my suggestions and trying the drive on a different computer, that indicates the drive has failed. Therefore, the option to replace the drive (RMA) is being offered provided the drive is under warranty.

To set up an RMA online, please visit our website:
http://www.seagate.com/support/service/

Click on Verify your Warranty and Process a New Return to start the RMA process. If you would like to call us to get an RMA for your drive, please call our warranty services line at 00.800.4.SEAGATE and choose the option for Product Return Authorization.

YOU MUST HAVE AN RMA NUMBER PRIOR TO HAVING THE DRIVE REPLACED.

If you are interested in data recovery, please check out the following article.

http://maxtor.custhelp.com/cgi-bin/m...hp?p_faqid=719

If you have any additional questions, please let me know.

Thank you,
Seagate Technical Assistance
Brian Cowan
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Customer 01/03/2007 11:56 AM
I tried it in another machine and it gave the same error.
I tried it with all USB devices not connected and the same thing happened.

Thanks in advance for your supprt


__________________________________________________ _______________

Customer 01/03/2007 11:44 AM
I tried it in another machine and it gave the same error.
I tried it with all USB devices not connected and the same thing happened.

Thanks in advance for your supprt

Response (TSBrian54) 01/03/2007 11:34 AM
Dear Customer

Thank you for contacting Seagate Technical Support.

I'm sorry to hear that my suggestions for uninstalling this drive from Device Manager, cycling the power on the drive, and connecting the drive to a different USB port on your computer were not helpful. These problems can sometimes be caused by a device conflict so I suggest temporarily disconnecting all other USB devices from your system and performing the aforementioned steps again.

If you still have the same problem with this drive even when there are no other USB devices connected to the system and this drive will not work properly on any of the USB ports on your computer, that would indicate a problem with either the drive or something else on the system. In that case, I would suggest connecting this drive to a different system to see if you are able to access the data on this drive then. If you are able to access the data on this drive when the drive is connected to a different system, that would indicate a compatibility problem between this drive and the USB ports on your computer. The solution in that situation would be to get a USB 2.0 adapter card for this computer so the drive could be connected to that rather than a built-in USB port on the computer.

If you have any additional questions, please let me know.

Thank you,
Seagate Technical Assistance
Brian Cowan


Customer 01/02/2007 02:29 PM
i tried the mentioned solution in all my USB ports and still getting the
same result not to mention that i have other devices connected to my USB
ports and it is working perfectly fine.
thanks in advance for your reply, your quick support is highly appreciated,
specially that i have loads of important data now in that drive.
looking forward for your reply

Response (TSBrian54) 01/02/2007 01:44 PM
Dear customer

Thank you for contacting Seagate Technical Support.

The reason your 3200 drive is not showing up in Disk Management is that the Device Manager is reporting a code 10 error for this device. To resolve this, uninstall the drive from the Device Manager by right-clicking on it and selecting "Uninstall". Next, disconnect the drive from your computer and then disconnect the power from the drive. Wait ten seconds and plug the power for the drive back in. After about ten more seconds, connect the drive to a built-in USB port on the back of your computer to see if it can be properly recognized then. If the drive still comes up as an unrecognized device after that, I suggest performing the aforementioned steps again and then connecting the drive to a different USB port on your computer.

If you have any additional questions, please let me know.

Thank you,
Seagate Technical Assistance
Brian Cowan


Customer 01/01/2007 07:40 PM
The HD is not appearing in the "Disk management" it appears in the "device
management" only. and no where else in the computer this happened after
i tried to recycle the power after connecting the PS 3200 the computer
recognize it in the following sequence:
1 - First balloon "Maxtor 3200"
2 - Second balloon "Mass storage device"
3 - Third balloon "the device is not working correctly"

when checking computer management, the device is appearing only in the
device manager under the USB section and it has a yellow exclamation mark
showing a conflict some where and the error in the properties window under
"Device status" is (This device cannot start. (Code 10)).

I tried the following solutions:
* recycling the power.
* installing SP2 hot fix from Microsoft.
* cleaning the USB ports in "safe mode" and reconfiguring them.
* changing current drive letters for my drives.
* checking the hard in another computer which lead to the same result
"conflict in device manager".




__________________________________________________ _______________


Response (TSBrian54) 12/29/2006 01:16 PM
Dear Customer

Thank you for contacting Seagate Technical Support.

Maxtor Personal Storage 3200 drives are recognized as hard disk drives in Windows, not removable storage. Please check Disk Management to see what it shows for this drive and the space on it.

If Disk Management shows a partition on this drive and there is a drive letter but that drive letter is not appearing in My Computer, please try changing the drive letter of this drive to resolve this. Here's a link to a Microsoft article that explains how to change drive letter assignments in Windows XP.

http://support.microsoft.com/default...;en-us;Q307844

If Disk Management shows the space on this drive unallocated though, that would indicate the partition on this drive has been corrupted or deleted. Unfortunately, Maxtor does not have any software to repair or recover data from corrupted or deleted partitions. If you need to recover the data from this drive, I suggest searching on the web for data recovery software or contacting a data recovery service. Here are some links to where you can get data recovery software.

http://www.data-recovery-software.net

http://www.runtime.org/gdb.htm

Once you have recovered the data from this drive or if you decide not to recover the data from this drive, the drive will need to be repartitioned and formatted to become accessible as a drive letter again. To do this, first disable your anti-virus software and close all other programs and open files. Then use Disk Management to delete the existing partition on this drive and create a new one. When formatting the new partition, select the "perform a quick format" option. If the drive is defective, the drive will not be able to be successfully repartitioned and formatted. If the drive is able to be successfully repartitioned and formatted though, the drive is fine and you should not have any more problems with it. Here is a link to a Microsoft article that explains how to use Disk Management in Windows XP.

http://support.microsoft.com/default...;EN-US;q309000

If you have any additional questions, please let me know.

Thank you,
Seagate Technical Assistance
Brian Cowan


Customer 12/29/2006 03:40 AM
I have Bps 3200 model "U01H500" with 500 GB of storage.
it was working fine till today morning, the HD exists in the
tray icon , it appears when checking the USB under the computer management > "Device manager", but it doesn't appear under the windos explorer, or my computer, or under the computer management > "Removable storage"
so i can't access it any more !!
I use windows XP with service pack 2.

Preliminary Response 12/29/2006 03:40 AM
Title: I receive an I/O error or the system says that the External drive is not formatted.
Link: https://maxtor.custhelp.com/cgi-bin/...ted=1126282135

Title: I cannot get the OneTouch button to work and I keep getting the error “Existing Devices”…why?
Link: https://maxtor.custhelp.com/cgi-bin/...ted=1050708929

Title: 1394 External Storage drive stops responding in Windows XP SP2
Link: https://maxtor.custhelp.com/cgi-bin/...ted=1099094001

Title: Maxtor External USB Drive functionality with Buffalo USB 2.0 PCI Adapter Card in Microsoft Windows.
Link: https://maxtor.custhelp.com/cgi-bin/...ted=1054670958

Title: Maxtor External USB Drive functionality with the I-O Data USB 2.0 PCI Adapter Card in Microsoft Windows.
Link: https://maxtor.custhelp.com/cgi-bin/...ted=1054670713

Stick a note on the drive to remind them! Usually you don't get such kindness....

Glad it's going to be sorted for you

I actually bout it from Carefour hyper market chain. so when i asked there they said they will give me a paper to write all my comments down, and what i want exactly before they send it to the company.
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I will update you when they fix it - i hope they can restore the data - which is with in 2 weeks as i was told.
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Just had exactly the same problem solved it by changing power supply yeeeeh!!!
Thanks anyhow !!!