RealTek Audio Problems

I really don't know where to begin with my problems. My system is Windows XP SP2. Computer is EMachine. Media Reader 8 in 1, which I'm not sure is there. When I click on Entertainment, there is nothing there at all; folder empty. I have no volume control at all either. I can hear my music play with Windows Media Player. RealTek AC '97 Audio Driver Version 5.10.0.5440. When I go to Control Panel and click on Sounds and Audio Devices and then click on Properties and then Volume Control on Sound Play Back; Sound Recording; Microsoft Gs Wavetable SWSynth. The message I get is Windows cannot execute SndVol32.exe.
Things that I've tried to do to solve the problem is as follows: I think the driver for RealTek is there. I see it in my Add/Remove Programs. I've contacted Tech Support at EMachines. They sent me a URL to download RealTek again and that did not work. They told me to try it in Safe Mode and that did not help it. Same old thing nothing works except Media Player. I tried to go to my Add/Remove and reinstall from my Recovery Disk. When I did that, half way through reinstalling an error message popped up and said No ADI codec driver installed.
Please if you can help me, give instructions on beginner level. I'm beginning to believe that I will have to get an external hard drive and transfer all My Documents to it and reinstall every thing. Another problem is my Restore DVD is for XP1. My system has been upgraded to XP SP2.
Biker Chick

Welcome to Windrivers Biker Chick

Your sound drivers are installed because you have sound... after you tried to install the driver on the URL provided by emachines, do you still get sound from Media Player?

I need to know exactly what model emachine you have to be more precise in helping you.

Emachines may have sent you the wrong URL which would account for the message that popped up.

Your restore DVD to XP sp1 is not a problem, assuming you have broadband, you can just download SP2 and install it again when you have done the restore... along with the 75 or so other updates you are going to need!

What do you want to do - try and fix the audio problem (and learn a good deal about your machine in the process) or just backup your stuff and restore the machine to factory default?

Quote:

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Originally Posted by NooNoo

Welcome to Windrivers Biker Chick

Your sound drivers are installed because you have sound... after you tried to install the driver on the URL provided by emachines, do you still get sound from Media Player?

I need to know exactly what model emachine you have to be more precise in helping you.

Emachines may have sent you the wrong URL which would account for the message that popped up.

Your restore DVD to XP sp1 is not a problem, assuming you have broadband, you can just download SP2 and install it again when you have done the restore... along with the 75 or so other updates you are going to need!

What do you want to do - try and fix the audio problem (and learn a good deal about your machine in the process) or just backup your stuff and restore the machine to factory default?

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Thanks for the quick reply to my problem.
What I really want to do is get this problem fixed. I've been struggling with problem for about 2 months now. The Model # is T2862.
Mother Board
CPU Type-Intel Celeron D 330,2666 MHz (20X133)
Motherboard Name-Intel Sea Breeze D845GVSR (3PI, ZDIMM, Audio, Video
Motherboard Chipset-Intel Brookdale-G i845GV
BIOS Type-AMI
Multimedia
Audio Adapter Intel 82801DB ICH4-AC'97 Audio Controller (B-0)
I tried so many things I honestly I can't remember if I had sound after trying the install from the URL emachines sent me or not. I do know that at one time I did not have sound, but something I did got my sound back. From a computer newsletter that I receive, they said to make sure that you had your multimedia set to automatically download updated codecs. I do.
I found this forum by just typing in ADI Driver on my search engine. I have been reading alot of others problems and decided to join this group and see if anyone could help me. I downloaded Everest from someone telling another person to do so and that is how I got this info for my own computer. One other thing, could you tell me how to copy and past in this forum. I had to write down the info from Everest and then type it in.
Thanks

I hope I can do this again. I had already typed in the needed info that you ask for; boom, I must have hit something wrong and all info was gone. I want to fix this system. I'm so tired of trying to do this by myself, with no success I might add.
Model #T2862
Motherboard Board
CPU Type-Intel Celeron D 330,2666 MHz (20x133)
Motherboard Name-Intel Sea Breeze D845GVSR (3PI,ZDIMM,Audio, Video
Motherboard Chipset-Intel Brookdale- G i8456V
Bois Type-AMI
Multimedia
Audio Adapter-Intel 82801DB ICH4-AC.97 Audio Controller (B-0)

OK here are the specs for your machine which matches what you have above.

But wonderful emachines have not posted any drivers for it... so now we go on a hunt at Intel. here are the support pages for your motherboard

here is the sound driver

BUT before you do that, I want you to install the chipset drivers which are here Then reboot and then install the sound drivers. Once you have done that, post again with the results (good or bad or indifferent).

Oh and everest produces a quick report which is shown in notepad, you can copy and paste it from there.

Quote:

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Originally Posted by NooNoo

Oh and everest produces a quick report which is shown in notepad, you can copy and paste it from there.

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Man or Man I have a real problem HELLLLPPPPP!!! I'm in Safe Mode to be able to send this e-mail. Everything about totally downloaded, then the blue screen with all kinds of error messages. Says it shut down to keep from harming my computer. I have to turn off computer and soon as I get rebooted I get an error message about the download and then the Blue Screen again. I still keep geting a message at start up that says that I have new hardware. Has a spot for me to dowload the drivers. Please tell me what to do. I did what you told me to do first did not download drivers first.

Quote:

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Originally Posted by Biker Chick

Man or Man I have a real problem HELLLLPPPPP!!! I'm in Safe Mode to be able to send this e-mail. Everything about totally downloaded, then the blue screen with all kinds of error messages. Says it shut down to keep from harming my computer. I have to turn off computer and soon as I get rebooted I get an error message about the download and then the Blue Screen again. I still keep geting a message at start up that says that I have new hardware. Has a spot for me to dowload the drivers. Please tell me what to do. I did what you told me to do first did not download drivers first.

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I download the Chip Drivers first not Sound Drivers

oooh goody, a blue screen of death otherwise known as the BSOD.

But everything works ok in safe mode with networking? If so, then it's a driver or software problem... could even be a virus.

Does the blue screen stay put until you turn off the machine? If it doesn't, go into safe mode and right click my computer and select properties then the advanced tab and click on the startup and recovery button. In the last 1/3 of the window, uncheck Automatically restart, apply and ok. Now boot to normal mode and let it BSOD in all it's glory.

The error message will be in capitals joined together by underscores. There will be numbers and if we are lucky a file name (xyzname.sys). Write the error message, the numbers and the file name down and post it here.

Quote:

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Originally Posted by NooNoo

oooh goody, a blue screen of death otherwise known as the BSOD.

But everything works ok in safe mode with networking? If so, then it's a driver or software problem... could even be a virus.

Does the blue screen stay put until you turn off the machine? If it doesn't, go into safe mode and right click my computer and select properties then the advanced tab and click on the startup and recovery button. In the last 1/3 of the window, uncheck Automatically restart, apply and ok. Now boot to normal mode and let it BSOD in all it's glory.

The error message will be in capitals joined together by underscores. There will be numbers and if we are lucky a file name (xyzname.sys). Write the error message, the numbers and the file name down and post it here.

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I'm in Safe Mode now. It's the only way I could post. When I try to boot normally it would boot OK, but then the blue screen would appear before I could do anything else. When the blue screen appeared all I could do was turn off the computer. This happened about 3 times before I finally went into Safe Mode, while in safe mode networking I can send post and receive mail.
This is something with sys.after it:
portcls.sys-Address EF18C460 base at EF18C000, Date Stamp 41107f13

ok, you have a problem with the sound driver (D'UH)

Try this, in safe mode go into device manager and disable the sound device. Try normal mode, does it bsod now?

Quote:

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Originally Posted by NooNoo

ok, you have a problem with the sound driver (D'UH)

Try this, in safe mode go into device manager and disable the sound device. Try normal mode, does it bsod now?

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I just did as you said and now I'm back in normal mode. The problem is I did not really know what to disable do I disabled about 4 different things. What I'm going to do not is to go back in Safe Mode and start reenabling them one at a time to see which one is the problem. I'll be back when I have accomplished this.

Quote:

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Originally Posted by Biker Chick

I just did as you said and now I'm back in normal mode. The problem is I did not really know what to disable do I disabled about 4 different things. What I'm going to do not is to go back in Safe Mode and start reenabling them one at a time to see which one is the problem. I'll be back when I have accomplished this.

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I did not get an error message this time. When I looked at Tech Info. about the problem I finally noticed the word "TEMP" because the 2 expainations started with C:\Docume\Owner. I used my CCleaner and deleted all the temporary files :thumbs2: now I'm back to where I was at before attempting to download the Chipset Drivers.

Let me know when you have them installed. You can re-enable the sound device(s) from normal mode... and you will probably have to to get the new sound driver to install.

Quote:

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Originally Posted by NooNoo

Let me know when you have them installed. You can re-enable the sound device(s) from normal mode... and you will probably have to to get the new sound driver to install.

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Do I still use the places that you told me to download from in your previous post?? Also, do I still do the Chipset Driver first and then Sound Driver next?

I will not be able to attempt to download these till Tuesday of next week. I'm going out of town with grandson for a weekend of Racing Motorcycles. We'll be hiting the road tomorrow and back home Monday.

I will attempt downloads then and see if the BSOD appears again.

Thanks for continuing to help me with this problem.

Sorry to keep bugging you NooNoo, but I keep remembering things I feel like I need to tell you about my problem.
First, let me say that I still had RealTek disabled. This morning I enabled it and got the BSOD again. I went back and disabled it and again and no problem again.
Second thing, When I tried to reinstall from my recovery disk the Chipsets first, everything went well with those. Then I tried to reinstall RealTek,about 3/4 way thru instalation, a error popped up and said "NO ADI CODEC DRIVER INSTALLED". I haven't a clue what happened to this Codec. I've tried to find it some place and can't seem to find it. While I was looking for it on Google was how I found this group.
I had a nice invitation from EMachines to go to DriverAgent.com and for $29.95 I would have instant acces to more than 96,261 device driver updates.:flames: Is an ADI Codec Driver a Microsoft driver or from some other company.

Quote:

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Originally Posted by Biker Chick

Do I still use the places that you told me to download from in your previous post?? Also, do I still do the Chipset Driver first and then Sound Driver next?

I will not be able to attempt to download these till Tuesday of next week. I'm going out of town with grandson for a weekend of Racing Motorcycles. We'll be hiting the road tomorrow and back home Monday.

I will attempt downloads then and see if the BSOD appears again.

Thanks for continuing to help me with this problem.

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Yes and Yes and have fun!

ADI is another driver - Soundmax. You seem to have some sort of driver soup... when you get back we will have a hunt around and see what's what.

As for driver agent and things like it, yes they work but they don't teach you anything and save you having to find drivers for yourself. Some people prefer to pay and be able to use the machine without thinking about it. Others want to know how to do it themselves. It's up to you which way you want to jump. :)

Quote:

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Originally Posted by NooNoo

ADI is another driver - Soundmax. You seem to have some sort of driver soup... when you get back we will have a hunt around and see what's what.

As for driver agent and things like it, yes they work but they don't teach you anything and save you having to find drivers for yourself. Some people prefer to pay and be able to use the machine without thinking about it. Others want to know how to do it themselves. It's up to you which way you want to jump. :)

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Hi NooNoo
I'm back and still needing help. My grandson gave me an external hard drive and I've saved My Docs. to it. Now I'm ready to try anything to try to get this computer fixed. I deleted RealTek from this computer, because after we downloaded it last time, I had to disable it because of the Blue Screen. I wanted to start again. Well! I tried to download from the post you sent and it shows downloading, but it does not. After download, I do a shutdown/restart and look in my add/remove and it is not there.
One of the things I need, I think (with this pea brain) is to try to get my [B]SndVol32[B] back. It's Microsoft. Since I downloaded RealTek and then deleted it I have no sound on Media Player. I have absoutely no clue what is going on with this computer. Hope you still have time to help.

While Noo Noo is cogitating, to get your sndvol32.exe back into Entertainment folder:

Go to C:\Windows\System32 and click on that and then find sndvol32.exe and Right Click on it and then 'create shortcut' and you will have a shortcut available at the bottom of the files list in that folder (system32).

Richt click the new shortcut, click 'cut', then exit that folder and go to Start, All programs, Accessories and Right click on Entertainment and then click Open and paste the shortcut you 'cut' there.

Right click on that shorcut and Rename it to sndvol32.exe. Exit.

edit: actually, Right click on that shorcut and Rename it to Volume Control (which is what you previously had).

:)

Quote:

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Originally Posted by CCT

While Noo Noo is cogitating, to get your sndvol32.exe back into Entertainment folder:

Go to C:\Windows\System32 and click on that and then find sndvol32.exe and Right Click on it and then 'create shortcut' and you will have a shortcut available at the bottom of the files list in that folder (system32).

Richt click the new shortcut, click 'cut', then exit that folder and go to Start, All programs, Accessories and Right click on Entertainment and then click Open and paste the shortcut you 'cut' there.

Right click on that shorcut and Rename it to sndvol32.exe. Exit.

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I did a search and it came up with 3 sndvol32. If you're telling me to go to the registry I don't know how. I'm not knowledgable at all about the techie part of operating this computer. I'm just above a beginner. I know the basics about operating it and that is about it. OK, I tried. I went to RUN and typed in C:\Windows\System32, and could not see a sndvol32. I found Sound, and when I put the pointer over it said Device Driver. I'm scared to touch anything in that folder, if I'm not definite about it.:confused:

That being the case, DO NOT DO ANYTHING until Noo Noo gives further direction.

Quote:

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Originally Posted by NooNoo

ADI is another driver - Soundmax. You seem to have some sort of driver soup... when you get back we will have a hunt around and see what's what.

As for driver agent and things like it, yes they work but they don't teach you anything and save you having to find drivers for yourself. Some people prefer to pay and be able to use the machine without thinking about it. Others want to know how to do it themselves. It's up to you which way you want to jump. :)

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I do not want to pay the $30. bucks for the drivers.
I've put togather some info that might help you help me. I still can't figure out to include them in this post.

Quote:

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Originally Posted by Biker Chick

I do not want to pay the $30. bucks for the drivers.
I've put togather some info that might help you help me. I still can't figure out to include them in this post.

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[IMG]http://i206.photobucket.com/albums/b...altekPart2.jpg[/IMG]This is part one of some of the things that I thought maybe would help you to help me with my problem.

Seems Noo Noo is taking extended (and probably well earned) vacation. So, I'll try this once more:

Go to C:\Windows\System32 (that is accessed through Windows Explorer, System32 is a folder in Windows folder which is listed under C:/.

Left click on the System32 folder and you should see a whole slew of stuff in the right hand panel - go through those until you find 'sndvol32.exe' and Right Click on it and then click 'create shortcut' and you will have a shortcut available at the bottom of the files list in that folder (System32).

Richt click the new shortcut, click 'copy', then exit that folder and go to your main screen (Desktop) and click Start, All Programs, Accessories and Right click on Entertainment and then click Open and paste the shortcut you 'copied' there.

Right click on that shorcut and Rename it to 'Volume Control' (which is what you previously had).

Now, that one should show in Entetainment.

If you seriously cannot follow these directions, then just ignore them.

:)

Quote:

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Originally Posted by CCT

Seems Noo Noo is taking extended (and probably well earned) vacation. So, I'll try this once more:

Go to C:\Windows\System32 (that is accessed through Windows Explorer, System32 is a folder in Windows folder which is listed under C:/.

Left click on the System32 folder and you should see a whole slew of stuff in the right hand panel - go through those until you find 'sndvol32.exe' and Right Click on it and then click 'create shortcut' and you will have a shortcut available at the bottom of the files list in that folder (System32).

Richt click the new shortcut, click 'copy', then exit that folder and go to your main screen (Desktop) and click Start, All Programs, Accessories and Right click on Entertainment and then click Open and paste the shortcut you 'copied' there. My system is WinXP SP1 and updated to SP2.

Right click on that shorcut and Rename it to 'Volume Control' (which is what you previously had).

Now, that one should show in Entetainment.

If you seriously cannot follow these directions, then just ignore them.

:)

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I do not know what Windows Explorer is. I did a Start, Run, and then typed in C:\Windows\System32 and the System32 opened. I could not find sndvol32 I put my cursor over everything in the "S's" to see what it was. I do one more thing is see if I can find it again in Search Files and Folders and see if I can get a location there of where it is at. It's geting sorta boring with no sound.

When I did a search I found:
sndvol.ch C\Windows I386 CH.File
sndvol C\Windows I386 Ex.File
sndvol.hl C\Windows I386 HL.File

So, that .exe file is well and truly gone. Here's how to replace it:

http://support.microsoft.com/?kbid=319095

Quote:

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Originally Posted by CCT

So, that .exe file is well and truly gone. Here's how to replace it:

http://support.microsoft.com/?kbid=319095

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Thanks CCT for trying to help me. I've geting so tired of trying everything I can find out to do. I've been trying everything I could find to do for 2 mo. before I found you guys. Bout ready to throw this computer out the window.
OK got that off my chest.....

I follow the instructions of Microsoft...
Insert Restore DVD...hold down shift key.....Click Run...type in cmd...
Command Prompt

Typed in CD-ROM drive...enter
drive is not reconized as an internal or external command, operable program or batch file.

I opened MY COMPUTER..looked at drives...then typed in DVD/CD-RW drive D: enter
drive is not reconized as an internal or external command, operable programs or batch file..

e: as Microsoft showed..enter
Drive not ready

Is there anything else that I could have tried....

Running WinXP SP1 upgraded to SP2

You put the disk in the drive, you hold the shift key down and close the door -keep holding the shift key until the drive lights quit blinking.

Release the shift key.

Click start, run and type cmd which will bring up a dos window.

Then type the letter for your cd-rom drive ( example- e: ) and press enter {if your cd-rom drive is D then use d:}

Then type cd i386 and press enter

Then type expand sndvol32.ex_ c:\windows\system32\sndvol32.exe and press enter

Quote:

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Originally Posted by CCT

You put the disk in the drive, you hold the shift key down and close the door -keep holding the shift key until the drive lights quit blinking.

Release the shift key.

Click start, run and type cmd which will bring up a dos window.

Then type the letter for your cd-rom drive ( example- e: ) and press enter {if your cd-rom drive is D then use d:}

Then type cd i386 and press enter

Then type expand sndvol32.ex_ c:\windows\system32\sndvol32.exe and press enter

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This is what happened....

Microsoft Window [Version 5.1.2600]
<C> Copwrite 1985-2001 Microsoft Corp
C:\Documents & Setting\Owner> d:

D:\ cd i386
The system cannot find path specified

D:\> expand sndvol32.ex_ c:\windows\system32\sndvol32.exe
Microsoft (R) File Expansion Utility Version 5.1.2600.0
Copywrite (C) Microsoft Corp 1990-1999. All rights reserved.
No destination specified for :sndvol32.ex_c:\windows\system32\smdvp;32/exe

So you need to look at that disk and find where the i386 folder is.

If it isn't in the main listing when you look at it, it must be in a sub folder.

Do a search on D: for i386.

Let's say you find it in a folder called 'drivers'.

Then add a directory line to accomodate the path you find, eg, instead of cd i386 you may have cd drivers\i386.


EDIT:

You can try this also, may be easier:

Start, run, type cmd and press enter

Type cd c:\windows\i386 and press enter

Type expand sndvol32.ex_ c:\windows\system32\sndvol32.exe and press enter


BTW: if you click start, all programs, accesories you will see Windows Explorer in that list - it is your most important Windows tool for working with files.

Quote:

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Originally Posted by CCT

So you need to look at that disk and find where the i386 folder is.

If it isn't in the main listing when you look at it, it must be in a sub folder.

Do a search on D: for i386.

Let's say you find it in a folder called 'drivers'.

Then add a directory line to accomodate the path you find, eg, instead of cd i386 you may have cd drivers\i386.


EDIT:

You can try this also, may be easier:

Start, run, type cmd and press enter

Type cd c:\windows\i386 and press enter

Type expand sndvol32.ex_ c:\windows\system32\sndvol32.exe and press enter


BTW: if you click start, all programs, accesories you will see Windows Explorer in that list - it is your most important Windows tool for working with files.

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Give me the easier any time. Tech is not in my vocabulary or understanding

I do not have Windows Explorer in my Programs List...Don't have All Programs just Programs. Internet Explorer is what I have

C:\Documents & Setting\Owner>cd:\windows\i386

C:Windows\i386>expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

Microsoft Junk

sndvol32.ex_: 56489 bytes expanded to 138752 bytes, 145% increase

So, it expanded - reboot and see if it shows.

Quote:

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Originally Posted by Biker Chick

Give me the easier any time. Tech is not in my vocabulary or understanding

I do not have Windows Explorer in my Programs List...Don't have All Programs just Programs. Internet Explorer is what I have

C:\Documents & Setting\Owner>cd:\windows\i386

C:Windows\i386>expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

Microsoft Junk

sndvol32.ex_: 56489 bytes expanded to 138752 bytes, 145% increase

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I made a big BOOBOO. Yes I do have a Windows Explorer under Accessories. I just clicked on it and it took me to My Documents. I never pd any attention to it before.

Where did you want me to look for it? I looked under Accessories, Entertainment and it is not there.

Were you wanting me to go back to the system and look for it. I'll have to look back at prior post to do it. That's OK too. Please be patient with me. I'm asking something of you; that, this week has left "ME" very short of. patience.

post #25 in this thread - read and follow the instructions.

I am weary also - catch you tomorrow.

:)

Quote:

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Originally Posted by CCT

That being the case, DO NOT DO ANYTHING until Noo Noo gives further direction.

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:thumbs2: Yeah, Yeah it is in my System 32

What causes this to happen. I feel sure that I did not delete this.

I just looked

THAT TOOK ALOT OF WORK...THANKS

NOW, MAYBE I CAN GET REALTEK'AC97 BACK. When I tried to download it before it said something about not having the SndVol32.

sndVol32
Type EX_File

It even has a picture on this file
VOLUME CONTROL
Miocrosoft
File Version 5.12600
Date created 8/3/2007

I followed your instructions on Post #25 and I now have the Short Cut in my Accessories.. Entertainment Folder.

I've been looking around in the Windows Explorer. Not doing anything just looking. I never knew about this. Guese because I never needed to use it.

I really fill like I have learned something today. Got my SndVol32 back and found out about Windows Explorer.

Thanks CCT for all the help. It is greatly appreciated. Sorry that it took so many post for me to finally get it and be able to make it happen.

Now that I have done as you instructed and have the Short Cut. I won't do anything else till further notice from you or NOONOO.

I am glad to have helped a little.

PLEASE, don't mess with anything now until Noo Noo returns - she may ask that you start another post since this one has covered one particular issue to death!

She is THE AUTHORITY here as far as knowledge goes - be patient.

:)

I think you guys have done well. We often learn more from having to sort out a problem than from having everything go smoothly!