Realtek alc658 audio chip, Presario S6500nx

I had a virus that required me to use the recovery option that came with my computer. After I reinatalled all items I noticed that I had no sound. I have contacted Realtek and they have not been able to solve the problem. My driver is Realtek AC97 audio for VIA. I hav reinstalled it from both Realtek and Hp with no success. When I go to control panal, sound, volume states no audio device. When I then go to hardware it shows realtek 97 properties, general, says it is working properly, but when I then go to properties and click on the +sign by audio devices, then realtek 97 properties ,the following appears "status: driver is enabled but not functioning properly" Over the past month I have unstalled all and re installed all divers and codecs and alway get this get this status.
Any other thoughts

This site:

http://h10025.www1.hp.com/ewfrf/wc/s...390429&lang=en

has the latest drivers package (10.96 Mb) BUT ALSO has the Spring 2004 Original Audio Driver Collection (25.45 Mb).

Have you tried both? (removing the old stuff first each time)

Yes I tried both packages, I still get the same status

Do you have Directx 8 or higher installed?

ftp://152.104.238.19/pc/audio/WDM_A403.exe

DirectXVersionsHere

Did you, after the restore, install the Chipset drivers?

I am not sure what the drivers are? I do have the following installed Driver version 5.10.0.5730 dated 10/1/2004

I do not have Directx 8 installed

Click start, run, type 'dxdiag' (no quotes) - what version DX do you have?

Followed your advice: I have Direct 9.0c(4.09.0000.0904) I also ran a test on the sound tab, which showed the following; failure at step 3 HRESULT=0x88780078(no driver)

Chipset drivers from the page I linked earlier:

http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en

I downloaded from the site and get the following message when I try to install: already in device manager install from there. When I look in the device manager including all the + I can not find, I have reinstalled the following which shows in orginial drivers in the HP restore section of my computer VIA AGP chipset and VIA INF chipset. the results are the same as before.
Thankyou for all the time you are spending on this

OK, boot to safe mode... (batter the f8 key before you see the windows xp startup screen)

Go into control panel add/remove programs and uninstall any realtek or via software shown there

Then go into device manager and remove any AC97 sound devices (do not remove anything else)

Now boot to normal mode and cancel the request from windows to load drivers for the sound.
install these drivers Reboot and then install the sound drivers.

If this is XP, have you done all your windows updates including Service Pack 2? If you haven't you may need to repeat the above having installed service pack 2.

Followed your advice, but when I reboooted. my computer immedately stated new hardware found (realtek audio) Still have the same status as stated

OK - you are up against a wall - do what Noo Noo said again (remove all traces) and try this - FOLLOW the instructions - there is a 3 part download or, I believe, a 1 part;

gl

http://www.inetbridge.net/forum/driv...ql-vt1180.html

What about service pack 2?

I followed CCT advise, when i restart my computer it shows ac97 as found even after removed in safe mode. When I try to download from the link http://www.inetbridge.net/forum/driv...l-vt1180.htmlI get a page of code the download does not work.When I install drivers from NOO NOO link I get drivers already in device manager install from there, but I do not see them. I wonder if I still have the virus in my system? I do have sp2 installed and all updates from microsoft for windows xp

Quote:

---

I get drivers already in device manager install from there, but I do not see them.

---

Could you explain a bit more about this? I don't understand what you mean.

I downloaded Spring 2004 orginial ChipSet driver as you advised in Post 12. When I click to install, the install wizard opens. then I get a overwrite protection window that states files already on computer, I click on overwrite all
and then a window opens and states " the orginal drivers are stored in the C:\HP\Drivers\ChipSet\folder please install the driver through the device manager" Divice manager also opens when the above windows opens, when I look through all the device manager items I can not find the chip set. This also occurs with the other Item from your post 12 when I try to install

ah ok, so you are not actually installing the drivers. The chipset is loads of devices - it should have a setup.exe file in the folder.

It is unusual for that message to display. Can you post the contents of C:\HP\Drivers\ChipSet\folder please?

I can not find the folder. When I search for "chipset" I get a no folder message. When I search for drivers I find 11 items , but none with chipset in the name. These are the names:
1 windows\msbn
2 windows\system32
3 Programfile\google\google earth
4progrfiles\Hewlett-Packard\{45b6180B-DCAB-4093-8EE8-6164457517F0}\com_lang
5 program files\Hewlett-Packard\{45b6180B-DCAB-8EE8-6164457517F0}\enu
6 program files\HP\digital imaging\{F38FA38A-7E5A-4209-88ED-4DE21CD20EEF}
7 program files\Optimum Pnline\manual\images
8 Program files\HP\Digital Imaging\{F38FA38A-7E5A-4209-88ED-4DE21CD20EEF}\common
9 Program files\HP\digital imaging\{F38FA38A-7E5A-4209-88ED-4DE21CD20EEF}\enu
10windows\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\Presario\XPHNARP4EN\ LocalContent\en-us\Static Content
The 11 one is the same as number 10

So you are saying that if you double click my computer
Then double click on the c drive
then double click on the folder HP
then double click on the folder drivers
there is no folder called chipset?

When I double click my computer, I get a list of folders but there is no HP folder, No driver folder, and no chipset folder. When I use windows explorer and look in my c hard drive I can find a HP folder listed under programs, it has drivers listed under imaging but no chipset folder

Which button did you use - install now or download only ?

I downloaded to my desk top and then have two icons sp24007 and sp24003. When I double click to install the installation wizard appears and as I go through the installation I get the results as stated in post 18.I have also tried to install through programs, PC help and tools, system repair wizard, start application recovery, driver installation. I see :
1] Realteck audio driver
2}VIA AGP chipset
3}VIA INF chipset
When I install all three and restart my computer I get a new hardware found Realtek audio, but it does not work as I outlined in my post 1

OK, how do you feel about editing the registry...

I stumbled over this today

You need to delete all the multiple entries except the one that doesn't have a number at the end EG

This is the key you need to navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32

And this is a copy of the details of MY laptop - your desktop will be different

so for example your keys for midimap.dll may be
midimapper
midimapper1
midimapper2 etc.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32]
"midimapper"="midimap.dll"
"msacm.imaadpcm"="imaadp32.acm"
"msacm.msadpcm"="msadp32.acm"
"msacm.msg711"="msg711.acm"
"msacm.msgsm610"="msgsm32.acm"
"msacm.trspch"="tssoft32.acm"
"vidc.cvid"="iccvid.dll"
"vidc.I420"="msh263.drv"
"vidc.iv31"="ir32_32.dll"
"vidc.iv32"="ir32_32.dll"
"vidc.iv41"="ir41_32.ax"
"vidc.iyuv"="iyuv_32.dll"
"vidc.mrle"="msrle32.dll"
"vidc.msvc"="msvidc32.dll"
"vidc.uyvy"="msyuv.dll"
"vidc.yuy2"="msyuv.dll"
"vidc.yvu9"="tsbyuv.dll"
"vidc.yvyu"="msyuv.dll"
"wavemapper"="msacm32.drv"
"msacm.msg723"="msg723.acm"
"vidc.M263"="msh263.drv"
"vidc.M261"="msh261.drv"
"msacm.msaudio1"="msaud32.acm"
"msacm.sl_anet"="sl_anet.acm"
"msacm.iac2"="C:\\WINDOWS\\system32\\iac25_32. ax"
"vidc.iv50"="ir50_32.dll"
"msacm.l3acm"="C:\\WINDOWS\\system32\\l3codeca.acm "
"wave"="wdmaud.drv"
"midi"="wdmaud.drv"
"mixer"="wdmaud.drv"
"vidc.DIVX"="DivX.dll"
"vidc.yv12"="DivX.dll"
"VIDC.SP54"="SP5X_32.DLL"

This problem happens when you install lots of different drivers... eventually you can't install any more.

To show me what your key looks like, navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32
Right click on the drivers32 folder and select export. Save to a filename and folder you can find. Now navigate to the filenmae DO NOT DOUBLE CLICK IT! Right click it and select edit... it wil open in notepad. You can copy and paste the text from there into a post here.

I am in the process of locating the registy, I did buy a sound blaster card today and installed it ,but the cd would not proceed beyond 70% installation, I went to there web sit and downloaded all drivers and installed, but I still get no audio as in post 1. I will add the info you need as soon as I find it.
Thanks

Here is my registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32]
"midimapper"="midimap.dll"
"msacm.imaadpcm"="imaadp32.acm"
"msacm.msadpcm"="msadp32.acm"
"msacm.msg711"="msg711.acm"
"msacm.msgsm610"="msgsm32.acm"
"msacm.trspch"="tssoft32.acm"
"vidc.cvid"="iccvid.dll"
"VIDC.I420"="msh263.drv"
"vidc.iv31"="ir32_32.dll"
"vidc.iv32"="ir32_32.dll"
"VIDC.IYUV"="iyuv_32.dll"
"vidc.mrle"="msrle32.dll"
"vidc.msvc"="msvidc32.dll"
"VIDC.UYVY"="msyuv.dll"
"VIDC.YUY2"="msyuv.dll"
"VIDC.YVU9"="tsbyuv.dll"
"VIDC.YVYU"="msyuv.dll"
"wavemapper"="msacm32.drv"
"msacm.msg723"="msg723.acm"
"vidc.M263"="msh263.drv"
"vidc.M261"="msh261.drv"
"msacm.msaudio1"="msaud32.acm"
"msacm.sl_anet"="sl_anet.acm"
"msacm.l3acm"="C:\\WINDOWS\\System32\\l3codeca.acm "
"vidc.LEAD"="LCODCCMP.DLL"
"MSVideo8"="VfWWDM32.dll"
"wave"="wdmaud.drv"
"midi"="wdmaud.drv"
"mixer"="wdmaud.drv"
"vidc.DIVX"="DivX.dll"
"vidc.yv12"="DivX.dll"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32\Terminal Server]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32\Terminal Server\RDP]
"wave"="rdpsnd.dll"
"MaxBandwidth"=dword:000056b9
"wavemapper"="msacm32.drv"
"EnableMP3Codec"=dword:00000001
"midimapper"="midimap.dll"

You won't be able to add any more sound cards or drivers or anything else until you have fixed the registry

To get to the registry
Click start, run and type in
regedit
click ok

First thing you do is click file, export and save the entire registry to the c:\ drive so if there is a problem, we can put it back. You can delete the file when you have your sound back.

OK, that's odd, your registry is fine. Now I am flummoxed...

More research...
check this
Do you have a plug and play enumerator installed?
If not, install it... as per the guidance.

If you have
Start, run, type in
msconfig
click ok
choose the boot.ini tab
check the bootlog check box

Apply and OK. Reboot the machine
In explorer, find the bootlog file (should be in c:\ on it's own) double click and open it in Notepad.
Check through for any drivers not loading and post the part of the boot log that shows drivers not successfully loaded.

Plug and Play is installed. I followed your advice but cannot find bootlog in explorer. There is something I noticed under sounds. I have multiply audio codecs all with a path c:\windows\system32\drivers\audstub.sys, I can not uninstall them in sound or device manager. When I located in system32 and delete the icon it reappears. I then went to the regsity and located them in HKEY_LOCAL_machine\system\services\audstub\enum there were 11 enteries with the same name but followed by different numbers. I deleted all , but I still get the response as in post 1. also they still appear in the list of codecs I will continue to locate the bootlog and post when found.
Thanks

When I re checked the registry all the items I deleted are back. Here is a copy:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\audstub\Enum]
"0"="Root\\MEDIA\\0000"
"Count"=dword:0000000d
"NextInstance"=dword:0000000d
"1"="Root\\MEDIA\\0001"
"2"="Root\\MEDIA\\0002"
"3"="Root\\MEDIA\\0003"
"4"="Root\\MEDIA\\0004"
"5"="Root\\MEDIA\\0005"
"6"="Root\\MEDIA\\0006"
"7"="Root\\MEDIA\\0007"
"8"="Root\\MEDIA\\MS_MMACM"
"9"="Root\\MEDIA\\MS_MMDRV"
"10"="Root\\MEDIA\\MS_MMMCI"
"11"="Root\\MEDIA\\MS_MMVCD"
"12"="Root\\MEDIA\\MS_MMVID"

the boot log file is called ntbtlog.txt and my apologies, it's in C:\windows ... I was thinking of boot.ini... It may be a hidden file. To unhide it, open my computer, choose tools, folder options, view tab and click the radio button to show hidden files and folders.

Here is the boot log:It repeated in notepad many times I think have posted all unloaded items

Did not load driver ACPI Uniprocessor PC
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
Did not load driver WAN Miniport (PPPOE)
Did not load driver WAN Miniport (PPTP)
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Direct Parallel
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
Did not load driver WAN Miniport (PPPOE)
Did not load driver WAN Miniport (PPTP)
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport

Did not load driver VIA OHCI Compliant IEEE 1394 Host Controller
Did not load driver Realtek AC'97 Audio for VIA (R) Audio Controller
Did not load driver VIA Rhine II Fast Ethernet Adapter
Did not load driver Communications Port
Did not load driver ECP Printer Port

Did not load driver \SystemRoot\System32\DRIVERS\rdbss.sys
Did not load driver \SystemRoot\System32\DRIVERS\mrxsmb.sys

Did not load driver \SystemRoot\System32\Drivers\lbrtfdc.SYS
Did not load driver \SystemRoot\System32\Drivers\Sfloppy.SYS
Did not load driver \SystemRoot\System32\Drivers\i2omgmt.SYS
Did not load driver \SystemRoot\System32\Drivers\Changer.SYS
Did not load driver \SystemRoot\System32\Drivers\Cdaudio.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\mrtRate.SYS
Did not load driver \SystemRoot\System32\DRIVERS\nvcap.sys
Did not load driver \SystemRoot\System32\DRIVERS\NVxbar.sys

Did not load driver \SystemRoot\System32\DRIVERS\ipnat.sys

Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Direct Parallel
Did not load driver AMD K7 Processo
Did not load driver \SystemRoot\System32\DRIVERS\rdbss.sys
Did not load driver \SystemRoot\System32\DRIVERS\mrxsmb.sys

Did not load driver \SystemRoot\System32\Drivers\mrtRate.SYS
Did not load driver \SystemRoot\System32\DRIVERS\nvcap.sys

Did not load driver \SystemRoot\System32\DRIVERS\NVxbar.sys
Did not load driver \??\c:\Program Files\Norton AntiVirus\SAVRTPEL.SYS
Did not load driver \SystemRoot\System32\DRIVERS\ipnat.sys

Did not load driver \SystemRoot\System32\Drivers\PCIDump.SYS

Frankly, given what's not loading, it would be quicker to format and reinstall again.

Thankyou for all the time you spent. I will post when I am up and running again. Have a Happy New Year

Good luck and hope you new year starts shiny

I finally had the time to re format and re load windows xp. Everything is working fine. Thank you for all your help

Glad it's sorted.