new phenom pc problem

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January 1st, 2009, 10:09 AM
Mr_Miyagi

new phenom pc problem

my new build pc is giving me grief. not sure why. I have installed memory as shown below into the GIGABYTE board GA-MA770-DS3 with a phenom 9950 processor on board. It has 2 x 500gb SATA drives; IDE dvd-ram and cdrom drives; plus once i get a sata cable a sata-dvd RW. video is via Geforce 9500gt PCI-EXPRESS (sparkle).

the pc boots and starts to install win xp but upon the first reboot after copying files, the pc switches off. I thought it was a overheat problem but the bios reports a cpu temp of around 77-82 c and system temp of around 30 c. I have left the system on a for a while and the temps dont vary that much. it is also okay when formatting the hard drives.

i have also tried the memory with just one module (2gb) and it doesn't get much further than above.

what next?

Description
The Dominator Series Twin2X4096-8500C5D is 4096MBytes of DDR2 SDRAM DIMMs built using Corsair’s high performance heat sink with Dual-path Heat Xchange (DHX) technology coupled with a Corsair Dominator Airflow Fan. This memory has been verified to operate at 1066MHz at latencies of 5-5-5-15 at 2.1VDIMM. The Twin2X4096-8500C5D comes with Enhanced Performance Profiles (EPP), the open standard for performance module SPD’s jointly developed by Corsair and NVIDIA. EPP SPD’s on Corsair modules allow users to automatically configure EPP enabled motherboards with aggressive memory performance settings, for maximum memory and system performance.

Specifications of memory
General Storage Capacity4 GB ( 2 x 2 GB ) Upgrade TypeGeneric Memory TypeDRAM TechnologyDDR2 SDRAM Form FactorDIMM 240-pin Memory Speed1066 MHz ( PC2-8500 ) Latency TimingsCL5 ( 5-5-5-15 ) RAM FeaturesEnhanced Performance Profiles (EPP), Dual-path Heat Xchange (DHX) Supply Voltage2.1 V Expansion / Connectivity Compatible Slots2 x memory - DIMM 240-pin Manufacturer Warranty Service & SupportLimited lifetime warranty
January 1st, 2009, 11:09 AM
CCT

I would suggest your cpu heatsink isn't properly attached or thermal pasted or both.
January 1st, 2009, 12:01 PM
Kodiak

Power supply maybe.
January 1st, 2009, 12:41 PM
Ferrit

That's possibly a little too much heat
It would be much better down in the 60C range
Considerign the temperatures your showing are not under load
I agree with CCT
January 2nd, 2009, 05:12 AM
Mr_Miyagi

Quote:

Originally Posted by OMGmissinglink

phenom 9950 is not supported rev 1.0 MB, Rev 2.0 does with bios update!

Dominator is not on the QVL supported dimms

http://www.gigabyte.com.tw/FileList/...-ma770-ds3.pdf

http://www.corsair.com/_datasheets/T...048-6400C4.pdf

CCT's post the HSF is not properly seated can cause overheating, where are you checking CPU temp's bios / CPU-Z ???

the temps are shown in the bios, as that is the only thing i have access to, being unable to load an o/s. the cpu temp and fan speeds are in system health option.

there are 4 120cm and 1 8cm fans. it is a coolermaster case,

i used akasa cpu tape for the HSF.

sorry, but what did you mean by the 9950 is not supported .. by what? mobo or o/s?
January 2nd, 2009, 05:16 AM
Mr_Miyagi

Quote:

Originally Posted by Kodiak

Power supply maybe.

Its an 850w psu - Win Power PSU 850W 2xSATA cable dual 8cm fan silent20 +4 pin PCI-E connector
January 2nd, 2009, 05:24 AM
NooNoo

Definitely look at those CPU temps, if that's the temp in bios, not under load it's going to climb very fast when installing. Are you using the stock hsf? If so, why did you put more tape on?
January 2nd, 2009, 05:37 AM
Mr_Miyagi

Quote:

Originally Posted by NooNoo

Definitely look at those CPU temps, if that's the temp in bios, not under load it's going to climb very fast when installing. Are you using the stock hsf? If so, why did you put more tape on?

do you think the akasa tape is ok, or should i redo with thermal grease? should i have upgraded the cpu fan, i am using the one that came with the 9950..?

i had a slight mishap with the original hsf, i put it on my esd mat while making up the mobo and some of the paste came off and left a gap on the hsf. rather than risk a overheat, i got some cleaning fluid TIM clean, and replaced it with the akasa tape.

also, is there any rule whether a case fan should suck air out or blow air in? at the mo 2x case fans blow in, 1x sucks out. these are 12cm. the 8cm is on the reverse side of the mobo plate, and blows in. not sure what good this is. the other 12cm cools the hdds at the front.

the case is:

Description
When looking at the CM 690, it's easy to be taken in by its bold lines and superb styling. But don't let its exterior fool you - the CM 690 is a lot more than just a pretty face. By utilizing a unique mesh design, the CM 690 effectively blends together both form and function, offering users a mid-tower chassis without compromise.

Specifications
General Form FactorMid tower Max Mainboard SizeATX Supported MainboardsATX, microATX Specification ComplianceEPS12V/ PS/2 Internal Bays Qty5 Front Accessible Bays Qty5 Width21.3 cm Depth52.5 cm Height48.2 cm Weight9.8 kg ColourBlack Fans

Front : 1 x 12 cm - ( 1 installed)
Rear : 1 x 12 cm - ( 1 installed)
Top : 2 x 14 cm - ( 0 installed)
Bottom : 1 x 12 cm - ( 0 installed)
Side : 1 x 12 cm - ( 1 installed) - 1 extra installed (akasa)
Side : 1 x 14 cm - ( 0 installed)
Side : 1 x 8 cm - ( 0 installed) - 1 installed

System Cabinet FeaturesScrewless PCI card retainers, screwless drive bays, sliding HDD rails, SLI ready Expansion / Connectivity Expansion Bays Total (Free)5 ( 5 ) x front accessible - 5.25" x 1/2H
1 ( 1 ) x front accessible - 3.5" x 1/3H
5 ( 5 ) x internal - 3.5" x 1/3H Expansion Slots Total (Free)7 Expansion Slot Interfaces2 x Hi-Speed USB - 4 PIN USB Type A
1 x IEEE 1394 (FireWire) - 6 PIN FireWire
1 x microphone - input - mini-phone 3.5mm
1 x audio - output - mini-phone stereo 3.5 mm
1 x storage - eSATA Power Power DeviceNo power supply Max Supported Qty1
January 2nd, 2009, 05:39 AM
NooNoo

So you put more tape on the hsf that came with the processor? The fan comes with tape on it already!
January 2nd, 2009, 05:41 AM
Mr_Miyagi

Quote:

Originally Posted by NooNoo

So you put more tape on the hsf that came with the processor? The fan comes with tape on it already!

sorry, i edited the above post while you were typing the above...
January 2nd, 2009, 06:07 AM
NooNoo

I would redo the tape, yes.
did you use this? If so, it is not recommended for Processor hsf work. The older pads I found where great for socket 370s and 478s...
January 2nd, 2009, 06:17 AM
Mr_Miyagi

Quote:

Originally Posted by NooNoo

I would redo the tape, yes.
did you use this? If so, it is not recommended for Processor hsf work. The older pads I found where great for socket 370s and 478s...

damn it... yes, thats the tape exactly! i got it from maplins on new years eve in desperation !! i have now ordered some proper stuff

Description
Akasa Silver Based Thermal Compound, 5g syringe/card,
Hi performance silver based thermal compound The Akasa AK-450 thermal paste greatly improves cooling of the CPU over the standard white paste comes with the coolers. The paste is so effective that it cools the CPU down by as much as 9°C under stress conditions
January 2nd, 2009, 06:30 AM
NooNoo

make sure you spread it properly! Overdoing the paste is the easiest way to kill a cpu.
January 2nd, 2009, 07:19 AM
CCT

Follow the application instructions from Artic Silver here;

http://www.arcticsilver.com/arctic_s...structions.htm

The rule is, really, thinner is better. All you are trying to do is fill in the micro-etches, not plaster a wall.
January 2nd, 2009, 07:27 AM
Mr_Miyagi

potential disaster! i have removed the cpu and the hsf but cannot get the cpu to release from the tape. i'm at risk of doing some damage here... help!!!!!
January 2nd, 2009, 07:38 AM
NooNoo

so it came away in one chunk? You might find you have a bent pin or two then

Do you have a thin plastic item that could be used to slide between the cpu and hsf? A credit card it too thick... like a dummy credit card (they are thin but quite tough). Put the hsf on it's side, holding the hsf only, slide the implement between, careful but firm pressure and have a motherboard anti static bag near the cpu side to catch it...
January 2nd, 2009, 08:01 AM
Mr_Miyagi

Quote:

Originally Posted by NooNoo

so it came away in one chunk? You might find you have a bent pin or two then

Do you have a thin plastic item that could be used to slide between the cpu and hsf? A credit card it too thick... like a dummy credit card (they are thin but quite tough). Put the hsf on it's side, holding the hsf only, slide the implement between, careful but firm pressure and have a motherboard anti static bag near the cpu side to catch it...

how the heck am i gonna straighten them? there's a couple really bent, and a few slightly leaning.

it still wont come away from the hsf. i have tried various thicknesses of card (not my credit card) and it appears there's just no leeway to stick the card into... i suppose its because the glue has been heated up and it says its semi-permanent !!!

any more ideas?
January 2nd, 2009, 08:28 AM
NooNoo

I have found that tweezers supplied with swiss army knives are thin enough to do the job.... if you have a magnifying glass that can be held, it helps too. Pin straightening requires careful and patient concentration.

How is your wallet?
January 2nd, 2009, 08:53 AM
Mr_Miyagi

Quote:

Originally Posted by NooNoo

How is your wallet?

could be a £137 expensive lesson in how to not do a pc-build! the supplier i got it from is now showing out of stock... elsewhere its around that price with a 3-5 day wait.

while we're on the subject, why would the bios report 500gb hdd's x2 and Win-xp(when installing) reports partitionsize of max 131gb? the mobo is a rev-2 version.
January 2nd, 2009, 08:59 AM
NooNoo

Sata or ide?
January 2nd, 2009, 09:02 AM
NooNoo

You could try freezing the cpu/hsf which should make the glue brittle and then try separating... you may need a sharp rap to break the bond... I would suggest a stiff cooks' scraper, line it up carefully and then smack it with the hand.
January 2nd, 2009, 09:03 AM
Mr_Miyagi

Quote:

Originally Posted by NooNoo

Sata or ide?

2x SATA 500gb drives. the bios reports correctly, 500gb; win xp says the maximum partition size for either one is only 131gb...
January 2nd, 2009, 09:03 AM
CCT

Is that XP SP2?

edit: straighten bent pins; http://www.wikihow.com/Fix-Bent-Pins-on-a-CPU
January 2nd, 2009, 09:04 AM
Mr_Miyagi

Quote:

Originally Posted by CCT

Is that XP SP2?

no. never got as far as service packs. my xp is few years old now. had it on the previous pc which i am replacing due to it breaking down.
January 2nd, 2009, 09:04 AM
NooNoo

Was it an oem copy?
January 2nd, 2009, 09:06 AM
Mr_Miyagi

Quote:

Originally Posted by NooNoo

Was it an oem copy?

no, a normal copy. i made up my previous pc's so having problems like these is a little embarrasing!
January 2nd, 2009, 09:08 AM
CCT

137 + drive support only came with SP2.
January 2nd, 2009, 09:10 AM
Mr_Miyagi

Quote:

Originally Posted by CCT

137 + drive support only came with SP2.

so, assuming i get this pc working again and install my copy of XP; plus the service packs, from WindowsUpdate .... would it then see the extra capacity of the hard drives and be able to partition etc?
January 2nd, 2009, 09:16 AM
NooNoo

Yep, so create a single partition your hd with xp setup disk and then load sp3 directly afterwards. I keep it on an usb stick - easy that way, then get your drivers and windows updates. Then partition the rest of the drive. I wouldn't have more than 50 gig partition for xp and move my docs to another partition... that way you keep most of your user data off the system drive.... you can also move your email and templates.
January 2nd, 2009, 09:21 AM
Mr_Miyagi

lol

gotta get a (new) cpu first...!!!!

update:

as i had nothing to lose, i decided to use the tim clean fluid around the cpu and hsf to see if it would loosen up the cpu - and voila, it did. the cpu is now hsf free but with bent pins. really dont know how i will straighten them up because i dont have tweezers /and or magnifying glasses / steady hand....!! lol

cant do anything with the hsf / cpu until the thermal grease comes on monday.
January 2nd, 2009, 11:35 AM
Mr_Miyagi

Quote:

Originally Posted by OMGmissinglink

9950 is not supported on MB version 1.0 you can check on the retail box the rev # is on the box. Rev 2.0 does support the 9950 with latest bios.

http://www.gigabyte.com.tw/Support/M...ProductID=2722

Clean HSF tape off use artic silver, better yet use Arctic-Cooling-MX-2-MX2-Thermal-Compound-4g-for-Gamers.

phew, good job its rev 2.0 then!!!

have no idea what the bios number is as the pc is now in bits. i have managed to get the tape off. started to straighten the pins with the credit card process; got to get a magnifier as there are some a little more bent and i cannot actually see what im doing....!!
January 2nd, 2009, 01:04 PM
CCT

Mr_Miyagi, the specs for that cpu;

http://products.amd.com/en-us/Deskto...=&f8=&f9=&f10=

And, there is probably more info here than you will ever want, but MANY of the AMD specs are covered;

http://www.amd.com/us-en/assets/cont...docs/43375.pdf
January 2nd, 2009, 01:14 PM
slgrieb

Be sure to follow the instructions for your thermal compound closely. Using alternative thermal interface materials (meaning stuff other than the Akasa Shinetsu TIM that comes from the factory) won't void your AMD warranty, but improper application will. If you return a CPU, AMD also wants the heatsink, and they want to see the TIM in the same state it was applied. If the compound is a half inch thick, AMD won't warranty the processor. Likewise a CPU and heatsink that are perfectly clean.

Getting the pins straight is no big deal, it just takes patience. What works for my 56 year old eyes is a bench mounted magnifying lamp with a circular fluorescent surrounding the lens, so both my hands are free.
January 2nd, 2009, 01:15 PM
Ferrit

Straightening the pins is difficult. I have done it a number of times.
I use a large magnifying device hung around the neck and a small bench vise.
Razor knife blade between the rows sometimes shows the bent pins nicely.Also can straighten it. Jewelers screwdrivers can also help.Also as NooNoo said Swiss army knife tweezers.