please excuse me while I rant, feel free to add comments/experiences....

Ok, first things first. I was hired as a co-op to do helpdesk stuff (answer calls, fire out emails, help people fix stuff) -- then I morphed to IT slowly ...ever so slowly. Now deeply entrenched as one of the few, the proud, I enjoy the increased stress level (its good stress) and the insane work load. I can deal with this...

[rant]

What I cannot stand is the helpdesks BS. I have about 3 hours everyday that is working hours. I usually get done what I can while people are there, but for the most part, that isnt much (expecially if 1 call lasts 4 1/2 hours)

Well, the putz over there send me calls ...allow me to paste one....
8/5/2002 1:21:49 PM, Logged by: XXXXXXXXXXXXXXXXXX
XXXXXX needs to have this PC set-up today.
yea, thats great but uh, I can't call them today cheif. And who looks bad?! ME. they do this almost every other day, and its really REALLY gettin on my nerves.

Its bad enough that I have to show them little things (resetting the pw for pcanywhere) -- freakin FUN.

[/rant]

ok....I'm better now