Serious Help Needed Xp Sound

**DragonessXiao** · June 4th, 2005, 06:24 PM

There was something wrong with my computer a few days ago, when I reformatted and reloaded the drivers everything worked except for the sound. I have Windows XP Professional without any updates, the thing is driving me insane. I'm not sure which is my sound card. But I ordered this computer from AOL, Its a Systemax.

Everything under Sound, video and game controllers
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Realtek AC'97 Audio
Video Codecs

Audio Codecs:
Device Type: Sound, video and game controllers
Manufacturer: (Standard System Devices)
Location: Unknown
Working Properly

(The enable thing is grey)

Legacy Audio Drivers:
Device Type: Sound, video and game controllers
Manufacturer: (Standard System Devices)
Location: Unknown
Working Properly

(The enable thing is grey)

Legacy Video Capture Devices:
Device Type: Sound, video and game controllers
Manufacturer: (Standard System Devices)
Location: Unknown
Working Properly

(The enable thing is grey)

Media Control Devices:
Device Type: Sound, video and game controllers
Manufacturer: (Standard System Devices)
Location: Unknown
Working Properly

(The enable thing is grey)

Realtek AC'97:
Manufacturer: Realtek
Location: PCI bus 0, device 2, function 7
Working Properly

ENABLE IS NOT GREY and IS ENABLED.

Video Codecs:
Device Type: Sound, video and game controllers
Manufacturer: (Standard System Devices)
Location: Unknown
Working Properly

(The enable thing is grey)

HELP ME ASAP!!!!
-Andrea

**DragonessXiao** · June 5th, 2005, 12:23 AM

I've tried removing Realtek and rebooting and allowing the computer to detect it and it doesn't make a difference. Please, would someone lend a girl a hand?

**DragonessXiao** · June 5th, 2005, 12:24 AM

I originally got XP home version with the computer, but the disk met a horrible end and I loaded XP Professional version. Could the drivers have just been for the home version? I dont think so.. but hey.. ya never know...

**confus-ed** · June 5th, 2005, 05:16 AM

Originally Posted by DragonessXiao

. Could the drivers have just been for the home version? I dont think so.. but hey.. ya never know...

Welcome to wd forums Andrea.

At the risk of stating the obvious .. You've checked cabling (coincidences occur), turned any power switches on & made sure that the volume levels are up (does the volume icon {the little speaker} show or not btw?)

& in answer to your question :- No they'd be the same in both versions of the same age, but different aged versions might have different drivers & they might also need either additional or newer drivers depending on what got installed originally (this is pretty probable infact)..

Sooo ... can you tell us anymore than ? :-

I ordered this computer from AOL, Its a Systemax.

We need to identify the chipset (your motherboard details, as some types need patches) & exact audio h/w codec (your onboard soundcard chip type) Realtek AC'97 means its one of several possible ones..

Some meaningless numbers perhaps which might give us a model or such, on the back of the pc maybe ? Then we can check specifications .. or you can try running a utility like everest home to find out exact details of the pc's 'inards', post the full report please, minus any serials

, (or just chipset & audio ).

& have you applied any service packs to windows or not ?

**jofultner** · June 5th, 2005, 01:17 PM

You need to down load driver for card.I had any issue and where my sound Claude woodcut all when I would reboot it was working and then images come off again. Once I downloaded the drive on that came with the sound card all was fixed.I never did understand why when I installed Windows XP professional service pack 2 that the sound was even working in the beginning. But is time went on the problem got worse and worse until I installed my factory driver. This sound card is the one that the Speaker wire is connected to. You should have got some type of utility driver with the computer and a build sheet that would identify all internal parts. If not try to find the support site for whom you bought it from. Good luck John R.

**jofultner** · June 5th, 2005, 01:35 PM

Duh..I did not watch my point n speak to closely that time.If you have onboard sound,meaning if speaker wire plugs in next to lan-usb-mouse-ports and not down in a pci card you need driver for motherboard.

**DragonessXiao** · June 5th, 2005, 02:42 PM

Here is everything the website says:
Celeron 2.0GHz System

Your computer contains the following:

(1) Support Kit
(1) Mini-Tower mATX Chassis w/250W PS SIS651 Motherboard
(1) Microsoft Windows XP Home Edition
(1) Intel Celeron Processor 2 GHz
(1) 256MB DDR333 PC2700 Non-ECC Memory (256MB x 1)
(1) 40GB IDE Ultra ATA 7200rpm Hard Drive
(1) 52x (max) CD-ROM Drive
(1) 17" .27 Black CRT Monitor
(1) Cyber Acoustics 2016 2-Piece Speakers
(1) 56K PCI Modem
(1) Lexmark Z715 Color Jetprinter w/USB Cable
(1) 104 Keyboard Black
(1) PS/2 Scroll Mouse Black

HOME VERSION CAME WITH THE COMPUTER, NO IDEA WHICH VERSION, BUT IT DOESN"T WORK NOW, My pet got ahold of it and scratched it all up.

The website has updated drivers, tried them with no change.

**DragonessXiao** · June 5th, 2005, 02:43 PM

Dad says sound is on motherboard.

**Mad Machinist** · June 5th, 2005, 08:47 PM

Think you can open the case and look for a make or model number silk screened on the motherboard?

**DragonessXiao** · June 6th, 2005, 09:06 PM

I can't get it open. Last time I tried that I busted something....

**confus-ed** · June 7th, 2005, 03:34 AM

Originally Posted by DragonessXiao

Dad says sound is on motherboard.

& your dad is right

(as one myself I have to comment that they generally are

) .. that's what an 'ac97 codec' usually is (though you can get these chips on add in sound cards) ... the info you've given me/us so far tells me/us about 1/2 of your motherboard details :-

..Mini-Tower mATX Chassis w/250W PS SIS651 Motherboard ..

so that's its 'northbridge' sussed out ( the chipset concerned with agp & such for onboards) what we want to know about is its 'southbridge' which controls the sound - run the everest utility I linked to earlier, to avoid having to open the case ..

**confus-ed** · June 7th, 2005, 03:37 AM

Originally Posted by DragonessXiao

Here is everything the website says:
Celeron 2.0GHz System ..The website has updated drivers, tried them with no change.

Hang on ! ... got confus-ed again ... that means you know the model ... can you link us to it ?

**jofultner** · June 7th, 2005, 08:02 AM

Try logging on to Microsoft Windows update. It should determine which driver your computer needs. It's worked for me before. Can`t hurt at this point anyhow .

**DragonessXiao** · June 7th, 2005, 02:54 PM

I have a driver in there. However, it wont work. Speakers were tested as well as motherboard. Motherboard is just fine as are the speakers. The driver must be the problem. What the motherboard says is:
UL6P44301498 PC 6510(COULD BE O TOO, DONT KNOW)-G-6L

**DragonessXiao** · June 7th, 2005, 08:05 PM

Okay: Here is what I have:

PLEASE HELP ME IF YOU CAN... The sound still wont work.

Computer XIAOZHAO-25ISRU
Generator Andrea
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2005-06-07
Time 21:03

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack None
Internet Explorer 6.0.2600.0000 (IE 6.0 - Windows XP)
Computer Name XIAOZHAO-25ISRU
User Name Andrea
Logon Domain XIAOZHAO-25ISRU

Motherboard:
CPU Type Intel Celeron 4A, 2000 MHz (5 x 400)
Motherboard Name Unknown
Motherboard Chipset SiS 651
System Memory 224 MB (PC2700 DDR SDRAM)
BIOS Type Award (06/28/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter SiS 650/651/740/661FX/741/760 series (32 MB)
3D Accelerator SiS 6330
Monitor Plug and Play Monitor [NoDB] (CX 871879)

Multimedia:
Audio Adapter SiS 7012 Audio Device

Storage:
Floppy Drive Floppy disk drive
Disk Drive Maxtor 6E040L0 (40 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive ATAPI CD-RW 52X24 (52x/24x CD-RW)
Optical Drive SONY CD-ROM CDU5212

Partitions:
C: (NTFS) 29996 MB (24176 MB free)
D: (FAT32) 9192 MB (4912 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Primary IP Address 172.134.95.101
Primary MAC Address 00-01-6C-3C-79-57
Network Adapter SiS 900-Based PCI Fast Ethernet Adapter
Network Adapter WAN (PPP/SLIP) Interface (172.134.95.101)
Modem Cnxt 2011 D850 56K V.9x DF Modem

Peripherals:
Printer Lexmark 810 Series
USB Device USB Human Interface Device
USB Device USB Printing Support