This device cannot start. (Code 10)...for usb mass storage please???

**NooNoo** · December 3rd, 2007, 01:29 PM

That would imply there is a problem with the caddy's power supply.

**flexo24** · March 3rd, 2009, 08:18 PM

This may not work for everyone but I figured I post because this was driving me nuts too. My external hardrive stopped working when I was plugging into my front usbs. I then plugged my camera in just to check it and the camera worked. when i plugged my harddrive in after that it worked fine but changed from drive letter F to G. Hope this helps someone... good luck!!

**NooNoo** · March 11th, 2009, 03:41 AM

Welcome to Windrivers flexo24

Thanks for the tip!

**dduhden** · March 14th, 2009, 12:09 PM

Hey new user, but i have the same problem.
I was using my external hardrive and i think it was after i unplugged it, without the "saftly" thing, it started giving me the
This device cannot start. (code 10)
I have:
Windows xp sp2
I think it says i have:
1. 2.0 usb port
and the rest dont say 2.0 by them anywhere, so i assume i have the 1.1?

the drive is a:
Western Digital-My Book "Essential Edition", 500GB

**NooNoo** · March 14th, 2009, 12:22 PM

Welcome to Windrivers dduhden

The best thing to do is find someone who has a usb2 machine and try your drive on that machine first. Pointless having you do a bunch of things if the drive and/or caddy is faulty.

If you post the make and model of your machine (dell, hp or whatever) or the make and model of you motherboard, I can look up the specifications and tell you what usb types you should have.

**dduhden** · March 15th, 2009, 01:12 AM

Originally Posted by NooNoo

Welcome to Windrivers dduhden

The best thing to do is find someone who has a usb2 machine and try your drive on that machine first. Pointless having you do a bunch of things if the drive and/or caddy is faulty.

If you post the make and model of your machine (dell, hp or whatever) or the make and model of you motherboard, I can look up the specifications and tell you what usb types you should have.

ahh haha well luckily my brother does have the 2.0 usb and that confirmed it was my computer, and not the hard drive, thank god, but i use a Dell, im not on it right now but as soon as i get back on i can give u more info srry.

**NooNoo** · March 15th, 2009, 03:35 PM

Ok.

**dduhden** · March 16th, 2009, 10:39 AM

k im back home. but like i was saying i have a Dell
i belive i have the 1.1 or w/e usb ports, but it worked for a long time untill recently.
how do i check the motherboarddd?? :P

**NooNoo** · March 16th, 2009, 11:45 AM

Tell me the service tag for the dell.

**dduhden** · March 16th, 2009, 12:20 PM

ooo your on!

haha umm wheres/whats the service tag? >.<

**CCT** · March 16th, 2009, 12:42 PM

How to find your Dell Service tag:

http://support.euro.dell.com/support...hs&~mode=popup

Wheeuhhh! I must rest - tired after Googling 'Dell Service Tag'.

**dduhden** · March 16th, 2009, 12:52 PM

ahhhh thanks

**dduhden** · March 16th, 2009, 12:55 PM

i thinkkk i found it 9002425

**NooNoo** · March 16th, 2009, 01:51 PM

No, it's a series of letters and numbers 5 or 6 characters...

**CCT** · March 16th, 2009, 01:53 PM

"Your Service Tag is a unique five- to seven- digit alphanumeric (letter and number) code"

That isn't the Service Tag as far as I know, and the Express number is 8 digits.

If you are in the States/Canada, try this;

http://accessories.us.dell.com/sna/D...dhs&redirect=1

There must be a similar site in the UK/Europe.

.