Wireless Network

[Kodiak]

I installed a linksys wireless router for a customer and all was working fine. The next day the customer calls and says it no longer worked so I had her call her isp and they connected her direct to the modem and it worked again so he siad it was the routers fault. I told her that I doubted it and she should call and get a new modem from quest and quest turned around and told her something about a possible subnet mask issue with the router. I'm going to replace the router tonight and see if it is the router but I'm confused here. I have set up many of these and never seen any problem with the subnet mask. She is getting her service through an ISP that gets the service through Quest. I would think that since a connection was established it should stay unless their be a problem with the modem or ISP and maybe the router but I doubt it. What ya think?

[Kodiak]

Well now I just went there and it was none of the above. It was the wireless telephone screwing up the connection. LOL

[NooNoo]

Yep, that happens alot, include in the list of things to check - cordless phones, microwaves and tv senders (wireless tv signal send/receive kits)

[Kodiak]

Now will this phone change frequency or is the phone set to only one freq. I have not encountered this before and it baffled me for a bit and if not for the customer making a call while I stood there I would not have figured it out at the time. I'm sure I would have but not right then.

[NooNoo]

look in the user guide for the phone...

[MobilePCPhysician]

Change the channel on the router and other computer. The phone uses either of 2 channels. The router has 11 of them to choose from.

[Kodiak]

Yes the router was on 11 and I changed it to 1. The laptop I left as it was and it connected right back up.